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Multinational phase III: McDonalds captive

'Nigel went out to McDonalds in Chicago and the people out there and sorted out what they wanted, he went out to the captive in Dublin, he went out to the broker in New York, he met everybody who was involved. He put this little system together, implemented it and it has now been running for two or three months. What they do is, say there are 50 claims in Hong Kong, they all go into this little system.. ... It comes in over the E-mail system, comes into the Multinational system, it attaches to the policies and then, when all the claims are in, the system produces a file and then we E-mail it out to the captive in Dublin, the broker in New York and McDonalds in Chicago, and we had a review with them last Friday and they're delighted with this system. This is what it can do. If you've got it set up properly, this is how you can exploit it. I was really pleased with that. ... There wasn't a huge amount of work involved in it. ... '

X060 page 002.04c (tape 01.2.05c) Gordan Notes/Tape 14/10/94

Social influence: Organisation: Systems
Technical influence: System characteristics: Functionality


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Social influence
Technical influence

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