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What affected the functionality that was delivered?: Business user involvement

Lucy had no experience of Multinational business before taking over as section head in July '92 (00885), maybe this was why she did not have enough influence or knowledge in the workshops starting in September '92 to make sure that the new system satisfied the operational needs of Services.

Social influence:
Individual: Experience
Technical influence:

Commentary
Social influence
Technical influence

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© Clare Tagg 2000