Phase II of Multinational Project

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Phase II development

1993 Jul-Sep
In September 1993 a prioritised plan was drawn up for the first part of phase II (00335) with delivery at end February 1994 (00336). This included reports, security features, improved system performance, a re-engineered database (00336, 00441) and the import of claims data (00447). Phase II was developed using a new version of Powerbuilder (00744). Standard reports were included in phase II but ad hoc reporting was postponed (00445). The rest of phase II was supposed to be delivered in July/August 1994 (00285).

1993 Oct-Dec
In October 1993 the approach to the new database and application design was set out in a note (00625) presumably written by Matt and Nigel (00896). Around December 1993, the plans for phase II were approved by the IT Steering Committee. These included delivery of the first stage of phase II in February 1994 and subsequent work to 1994 Q3 (00441).

1994 Jan-Mar
At end January 1994 Gordan asked Stuart to oversee the implementation of phase II (00742). Up to this point Gordan felt he was closely involved with the day to day running of the project (00384). However, he did not know how conversion from phase I to II was going to be organised (00344) although Matt had already identified that there would be problems with data conversion (00410) because of inadequacies in the phase I database design (00096).


Phase II delivery

1994 Jan-Mar
In January 1994, delivery of version II was revised to mid March 1994 (00451, 00339) and Gordan began looking forward to starting phase III once this had been rolled out (00347). Stuart reviewed the plans with the team when he took over (00743) and further postponed delivery by two weeks.

In March 1994, the week before phase II was due to go live, Keith was asked to do acceptance testing. He found about 25 problems that the team had already found. Jenny spoke to Kevin who confirmed that everything would be all right (00823, 00916). Kevin and Stuart phoned Gordan in America and convinced him that the installation should go ahead because the team had already found most of the problems Keith had reported (01059, 00605) and it went live as planned (00503).


Phase II support

1994 Apr-Jun
In April 1994, Alan was given the job of coordinating the effort to fix the errors in phase II (00899).

No System Manual was produced for version I because the system was supposed to be intuitive and Tim said a manual was not needed (00918). At end June 1994 the first System Manual was produced (00537).

1994 Jul-Sep
In September 1994 a working group was set up under Jenny to produce a new System Manual (00801).

1995 Jan-Mar
In January 1995, a 'proper user manual' had almost been finished (00873, 00828).


Phase II review

1994 Apr-Jun
On 15 June 1994 the need for an external post implementation review of phase II (00546) was discussed by the IT steering committee.

1994 Jul-Sep
During July and August 1994 a post implementation review of phase II was carried out by Colin (00587). The key findings were: system basically sound, lack of project leadership, data load incomplete especially claims, system not fully used, bugs under control (00095). The main recommendations were: appoint senior fulltime business and IT project managers, steering committee needs to be more proactive, technical checks are needed concerning speed and Unix (00094). The report was regarded as unbalanced by GIS (00720, 00749) although Colin did make changes based on their comments (00849). Jenny was impressed both with Colin and the report (00907).


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© Clare Tagg 2000