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Use of phase I (Jul 93 - Mar 94): Phase I data quality

'And people started putting things on, doing things and fortunately they've actually got me here to ask. I don't mean that in any sort of conceited way but with my knowledge of the previous Q&A system, being totally involved full time, only having been a full time underwriter for say two years, I had a lot of internal knowledge if you like of the system. So if they met a problem they could ask me and as we met problems with the database we'd be advising GIS about them ... problem then it was monitoring and no real monitoring was done and therefore no-one knew the accuracy of the data that was being input. I think, and some of this is said slightly with hindsight, that if I personally had introduced a new system, after three months, maybe even less after bringing the system in etc, etc I would want to audit the quality of those cases that had been input. In this case, input or amended to see what problems were arising and so on. But one of the problems again was that we maybe didn't have enough underwriters to do the full job, that I was fully tied up with correcting the changes as much as anything, finding out what was creating these problems.'

X071 page 004.05 (tape 02.1.08) Keith Notes/Tape 20/01/95

Social influence: Individual: Experience
Technical influence: System characteristics: Data


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