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Post implementation review: Attitudes to the report

'Colin did this report which went to George and the directors, and obviously it didn't go down very well, as you'd imagine. The only saving grace from my point of view is that I had said most or a lot of these things anyway. There weren't really any huge surprises in there, but I must admit I wondered what the reaction would be, especially with people like Tim and George, who are very unpredictable. I half expected them to say "Right, we'll just throw away and forget about it all", but they didn't react like that. It was kind of "OK, these are the problems, but let's work out how to sort them out", which was good.

And that's what we're in the process of doing really. ... I kind of pointed out what the problems were, but seeing it down on paper, having a blow-by-blow account of every issue that had ever arisen. ... Well, I thought..it's very easy to go on the defensive with things like this. I didn't do that. I got annoyed with some of the things which Colin had put in, which were completely out of proportion, long paragraphs about things that really were virtually irrelevant and there were some things that weren't right, factually incorrect, the balance of it seemed wrong.

... I made a number of comments, and, in fairness to him, he did incorporate some of them, but I still thought that the final thing was that he was doing a hatchet job on the project and he didn't acknowledge or recognise any of the good things that had been achieved. People like David were very upset about the whole thing. It was all very, very negative.'

X060 page 001.02 (tape 01.1.02) Gordan Notes/Tape 14/10/94

Social influence: Individual: Responses
Technical influence: Process: Quality procedures


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Social influence
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