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Use of phase I (Jul 93 - Mar 94): Use of phase I by underwriters

' ... I mean I get on with Gordan I think very well even if I did shout at him last week and the week before ... But you know we get on fine, I think we understand where we're each coming from and I don't think he's got a very easy task, he's not been resourced as fully as he ought to be, he's found the people he's been promised haven't materialised ... and also he seems to recognise that we've had quite severe problems initially ??? not only from a system point of view but from the attitudes, you know it isn't just the system, it's the attitude but it's coming on ... We just had appraisal time and there've lots of groans and gripes, I quite understand people should hate it but you've just got to keep jollying people along and you know it will get better and it must get better, it will do there is no two ways about it. But if I didn't think that it would, then I think I'd just say, find some other mug. ... And its starting to come out because one of the girls out there, ... when we showed..just as an example, this red underneath how figures had changed she said now I like that now can we do this for such and such and this is why I think once they see it working, they will get enthusiastic they will get more ??? about it because they will make their own suggestions and it's starting and that's quite..then you know you're starting to win the war, bit by bit.'

X036 page 003.05 (tape 02.2.03) Jenny Notes/Tape 02/03/94

Social influence: Individual: Responses
Technical influence:


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