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Use of phase I (Jul 93 - Mar 94): Use of phase I by underwriters

' ... One tends to always be, you know, instinctively a bit negative, this wasn't what it was before, that sort of thing, it's all change, so there is a bit of negative simply because it's new, it could well be far better but you'll still be negative because you're getting used to it. So trying to discount that, I think overall, not bad, really, apart from the fact that it didn't work ... You know you had to do things and get things renewed on the system but the frustration came because it wouldn't do things and it kept breaking down or seizing up or not doing things right ... And that's why a very negative feeling has built up amongst underwriters because you're under pressure anyway it's not as if we're twiddling our thumbs with nothing to do, there's a lot to be done and an untested computer system is foisted upon us which was very irritating.' ...

X059 page 003.02 (tape 04.1.09) Donald Notes/Tape 24/08/94

Social influence: Individual: Responses
Technical influence: System characteristics: Reliability & robustness


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Social influence
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