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' ... phase I I think was right in many ways, what was wrong in terms of the download, inadequate checking of that download, before people used it. And maybe we should have also had, maybe one or two underwriters give it a bit of a trial run on a partial download. And then we'd have come across problems like you can't alter these fields in the live database and we should have stopped the frustration because what you've actually done is build up a lot of frustation with underwriters of the system and therefore an excuse almost for not using it.'
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page 006.02a (tape 03.1.06a) Keith Notes/Tape 20/01/95
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© Clare Tagg 2000