In March 1992 the Planning Conference raised issues of data quality and clarification of work procedures (00306).
In July 1993 (or August 1993 according to Donald in August 1994 (00703)) it was decided in the UK to check and update the converted programmes on a rolling basis as they came up for their annual renewal (01034) and to put all new programmes into the new system. This meant that Services continued to process those programmes renewed before July 1993 on the Q&A system (00500) because case processing could be up to a year out of date (00820). As a consequence much of the work of Services initially was processed on the Q&A system (00505).In contrast Holland decide to check all their data (they were a much smaller office) and by October 1993, David thought that Holland had checked all their converted programmes although the information was not as comprehensive as they would have liked (01037).
Between October and December 1993, X had an operational review of paper and information flow between Multinational Operations, Services, Accounts and Claims. This project was headed up by Jenny (00484).
In January 1994, on Jenny's estimation her team had input 70% of the data they should have input by then, while Martin's team hadn't done even one programme. At a System Review Meeting it was agreed to load the claims data by end February 1994 (00614).1994 Apr-JunBy the beginning of March 1994, Jenny was optimistic about meeting the 1 July 1994 deadline for the UK data being up to date. She said that both teams were now working competitively on the data conversion process (00479). Gordan thought that Holland's data was sorted out (00362).
In June 1994, Gordan thought that the data was virtually all on for the UK and Holland (00535) and just needed checking for quality; particularly necessary for Holland for the Financial Accounting sub-system (00536).At the end of June there were 822 programmes (8925 policies) on the system of which 514 (5322) were UK controlled, 149 (1845) were US controlled and 159 (1758) were Dutch controlled (00793). The biggest table in the system (policy-peril-property-history) had 170,000 records (in October 1994) but Alan still regarded it as a small database (00763).
Towards end August 1994, the date for completion of data had been put back to end August (00654) and Jenny said some underwriters in the UK were up to date and some were still struggling to get their data in (00914). Of her own underwriters, 3 out of 7 were completely up to date which she regarded as not bad (00661) but Noah said he knew, from the audit work, that some underwriters had not updated any of their programmes and that the data had been downloaded wrongly (00921). Moreover Keith could not produce the annual reports from the database because the quality of the data was so poor (00945).1994 Jul-SepIn September 1994, the newsletter reported that claims conversion work was still proceeding and that test transfers had identified further issues (00797) and in October Jim said it was still crashing (00755) because of missing policies or policy information (01092).
In July, Jim reported in the newsletter that the download of claims was progressing well (00788). But in August 1994, Colin reported that Claims were hardly using the system (00615), the claims records were almost all missing (00104) and Jenny said there were still problems with the download of claims from the UK and claims ariving from overseas (00659).1995 Jan-MarBy October 1994, Jim said that a 'techie underwriter' in Holland had succeeded in getting periodic downloads of claims data from XNetherlands into the Multinational system (00755).
In January 1995, Gordan agreed that data quality was still a problem and he was worried about Neville's lack of concern over detail (01113). Jenny felt there had been little improvement since August 1994 (00826) and that while most of the cases were on for the UK, the data was still suspect (00942). Keith agreed and felt there was not much hope of getting the data correct in the near future (00841) although Jenny felt that three months would see a big improvement (00831).In February 1995, Colin felt that Claims were still not using the system and needed to be persuaded to use the system (01012). This was despite supposedly sorting out the transfer procedure (00851). In part this was because the claims process was still not well-understood (00884).
In August 1994, Colin reported that Holland were happy with the system although they had lost some data on conversion to version II and had some crashes (00616). The audit revealed that although the data in Holland was largely complete it had more inaccuracies than had been imagined (00080). Issues leading to inaccuracies were addressed in Holland immediately following the audit (00837).
© Clare Tagg 2000