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' ... the balance is totally wrong at the moment. Because until 18 months ago, we didn't have a Services department at all. ... so when I did my stint, I didn't have any backup for instance. ... But there are more things that are done now. ... the reinsurers are getting more demanding, information needs are getting more internally about what we do and how our portfolio is split, but the Services department is developing. As at the beginning of the second quarter it will be developed further and will be able to do more as people get trained up to do it. So the idea is to move more and more of the lower level admin out. ... we probably could have done that a year ago, before we then launched the system.'
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page 002.10a (tape 02.1.06a) Jenny Notes/Tape 02/03/94
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