INDEX | ORGANISATION | TIME LINE | PEOPLE | STORY | RESEARCH METHOD | COMMENTARY | FINDINGS | HELP | BOTTOM

Use of phase I (Jul 93 - Mar 94): Phase I data quality

'So, I am looking now really at the middle of this year, 12 months after we've gone live, for a complete and accurate reliable database of information. You see what the underwriters are saying to me, is ok, it is a great system and we really like it, but it takes us so long to put the data in and ... it's a cultural thing, the underwriters don't think they should be using keyboards and typing data. Now the problem is they are the only ones who really know the cases, they can't really delegate this. ... What happens is they have service people, administration people who organise the renewals. All the underwriter has to do is flag up any major changes. But for all new cases, X is writing a lot of new business, it is expanding fast, ... particularly in America. In America they have doubled ... But in the situation where it's new business they have got to take responsibility for putting the cases onto the system and they are not at the moment. So that is the major problem with the system. Technically, once we've solved these technical problems with Sybase, the application is pretty robust. The major issue is this data quality.'

X022 page 004.01 (tape 01.1.07) Gordan Notes/Trans/Tape 27/01/94

Social influence: Organisation: Culture
Technical influence: System characteristics: Data


Recording
Story
Social influence
Technical influence

INDEX | ORGANISATION | TIME LINE | PEOPLE | STORY | RESEARCH METHOD | COMMENTARY | FINDINGS | HELP | TOP

© Clare Tagg 2000