' ... So we'll get the X business system in this year in the way we described. We're going to get the finance system completed and we'll roll that finance system out everywhere next year and we need to complete the Marine project. There are little systems they've got all round the place on mainframes. They've all got to come off. Yes, it's a major programme of development over the next two, three, four years.X081 page 007.01 (tape 04.1.01a) Gordan Notes/Tape 17/02/95There's other things we've got to look at like image, people have expressed interest in decision support. I'm sceptical about some of these things, but we need to look at them. There's a project I've got under way now, with some consultants, on document management. X Services operation in Essex have 300 people. One of their main responsibilities, or main thing that comsumes their time, is the production of policies. I've found a company with a product which can create libraries of wordings and clauses and things like that. You can almost make the production of a policy a by-product of the underwriter clicking a box on a screen, ultimately. ... For every trading person you've got about three support people. Well, that's just too high, that ratio. We've need to get that down. That's one of the objectives of all this.'
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© Clare Tagg 2000