INDEX | ORGANISATION | TIME LINE | PEOPLE | STORY | RESEARCH METHOD | COMMENTARY | FINDINGS | HELP | BOTTOM

What affected the use of the system?: System problems

Phase II was a PR disaster as it came when the underwriters were beginning to accept the system (00696, 01014). It raised unrealistic expectations (00643), reduced motivation (00612) and gave the underwriters a reason to be critical (00647).

Social influence:
Organisation: Culture
Technical influence:

Commentary
Social influence
Technical influence

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© Clare Tagg 2000