When the Multinational project was conceived it was suggested that X should appoint an IT manager within the senior management team and should provide its own first line support to PC users but that systems development expertise should be bought in from other parts of X-Group or package suppliers (00187, 00210, 00313, 00019). With the problems of phase II there were demands that the development team should be located with the users in order that they realise more clearly the business impact of technical problems (00649). Despite the difficulties (both of physical space and personnel - 01022, 00670) of relocating the team from the North of England to the City a small team was eventually moved to the City early in 1995 (01024).
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© Clare Tagg 2000