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Use of phase I (Jul 93 - Mar 94): Use of phase I by underwriters

' ... [Last week I spent] three days in New York, one day with the property underwriters, one day with the casualty underwriters, and a presentation by Nigel on where we are up to, what the main issues are, on data and an opportunity for feedback now they've been using the system for six months and then a refresher training session. We went through the system from top to bottom again because they've got some new underwriters in. On the Wednesday, it was kind of a management review, with all the management team there, you must support this thing, you've got to show commitment to it.'

X022 page 004.03 (tape 01.1.09) Gordan Notes/Trans/Tape 27/01/94

Social influence:
Technical influence: Tasks: Training


Recording
Story
Social influence
Technical influence

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