'The new systems will require supporting. First line support of the PCs and LANs etc. can continue to rest with X's own staff, but the systems development teams will be called upon to provide second line support - this will provide valuable feedback to later versions of the systems and is a principal reason for adopting an iterative approach. ... To avoid reducing the systems effort and to build X's own expertise it is proposed to have one X IT person working full time with the team throughout.'X019 page 004.02 Document 11/03/92
Social influence: | Team: Composition |
Technical influence: | IT environment: IT organisation |
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Recording |
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Story |
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Social influence |
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Technical influence |
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© Clare Tagg 2000