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What affected the reliability of the system?: Quality Assurance

An external phase II review was undertaken because X were concerned that internal GIS procedures had allowed phase II to go live although it had significant problems whereas phase I was relatively free of errors (00587). The review was undertaken after the majority of the technical problems with phase II had been addressed. This review was wider in scope than the phase I review and included a substantial number of interviews with business users (00587, 00591). It was undertaken by the Colin in GIS reporting to X management. Colin was not a member of the Multinational team but had undertaken the original IS/IT strategy study (00808). As part of his efforts to insure the independence of the review, he interviewed me (00581).

Social influence:
Technical influence:
Process: Quality procedures

Commentary
Social influence
Technical influence

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© Clare Tagg 2000