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Use of phase I (Jul 93 - Mar 94): Phase I conversion

'There were problems with conversion, as I said earlier, maybe because of a lack of understanding or communication between people in the X-Group on the underwriting side and GIS as to exactly how it would all work. Which meant that in some cases entire programmes weren't converted because the structure was not suitable on the new system, information was missing from certain others, certain other programmes we had duplicate records created. What was apparent was that any problems which had occurred they weren't across the board, they only affected certain programmes, so more often than not it wasn't until you started working that you picked up that there were problems. Although system checks were carried out after conversion, it was very, very difficult to try and identify individual errors. ...

I can sympathize with GIS being thrown in the deep end ... particularly without the background of insurance business behind them to make sure that it's all done thoroughly. But that in itself did make our job even more difficult. ... '

X040 page 003.01 (tape 02.1.02) Lucy Notes/Tape 09/06/94

Social influence: Individual: Experience
Technical influence: Tasks: Data conversion


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