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What affected the reliability of the system?: Quality Assurance

GIS had a traditional internal quality assurance function (00622). This appeared to operate largely in a monitoring role checking that projects had standards and adhered to them. The most visible aspect of Quality Assurance was retrospective post implementation reviews although phase III (and quite probably earlier phases) had a quality assurance plan (01111). Quality Assurance was such that it was possible for the project team to cut corners (00097, 00112) and there is evidence that Quality Assurance was not generally regarded as critical by GIS (00110). However the problems of phase II were not attributed to failures in Quality Assurance (00624).

Social influence:
Technical influence:
Process: Quality procedures

Commentary
Social influence
Technical influence

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© Clare Tagg 2000