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Multinational phase III: Process automation

' ... We're going to look at the phases we're going to do next but we've put one very big obstacle in their way, they've got to get this version running bug-free for a period of time before we'll let them do any more. Jim has been looking at process automation from a purely theoretical point of view. He talked to people in Services, they do a lot of chores down there which is running reminders and reports, and making sure they do chase up when things haven't come back from overseas. A lot more of that they want to be done automatically. A fax gateway, its as simple as that and there's been a report done on that ... And we said, the ideas in there look great but you're not even starting to do the programming until we give you the goahead.'

X055 page 001.10 (tape 01.2.03) Jenny Notes/Tape 24/08/94

Social influence: Organisation: Systems
Technical influence: System characteristics: Reliability & robustness


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