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Use of phase I (Jul 93 - Mar 94): Phase I data quality

[The data converted is rubbish, we shouldn't have done the data conversion. A clean up exercise is in progress but the lack of professional ownership of the data by the underwriters is amazing. They say, "we'll leave it as it is, we'll get it right at renewal." It's frustrating, it's a good system, it's their system, but if the data isn't good they won't get benefits from it and it will jeopardise phase II. The Dutch have gone through every single programme. It's a smaller database but still..] ...

X013 page 028.04 Gordan Notes/Trans/Tape 30/09/93

Social influence: Organisation: Culture
Technical influence: Tasks: Data conversion


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