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Design

Influence on the Multinational development

The result of design was critically influential in developing a system that was usable and useful to the various groups of users (C.3.1e). Despite this, users or developers rarely explicitly discussed design.

Implications for the Multinational development

One of the striking things about the Multinational system is how little use phase I or II was to the majority of the users although no-one made this explicit (C.3.1e). This reflects the invisibility of the design process at Multinational. Throughout my observation, I was struck by how little they talked about design (external or internal) and how rarely they showed me design documents. The prototyping process in phase I seemed to focus on the minutiae rather than the bigger picture. I believe that had they made design more visible they would have been clearer about the system aims (and so would have built a more useful system) and may have designed a better internal system in phase I.

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© Clare Tagg 2000