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' ... I mean my unit is a relatively new one, it's only been running for two years, just over two years now, it was actually set up in order to take over the data processing side of the underwriter's job. Everything that we do now used to be, or supposed to have been done by the underwriters, it was their job to keep the database relatively up to date ... it hasn't been I should say but that's why they wanted their own dedicated unit really for that purpose ... we do have to work closely with them to make sure they are providing us with sufficent details in order to process their instructions ... it should be individual case handlers per programme it doesn't always work like that because we have a shortage of staff and so the major clients do have their individual case handlers responsible for their running all the time, smaller programmes when we actually get a chance to do them which is not an ideal situation but that's all part of the problems we've experienced over the last couple of years.'
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page 001.01a (tape 01.1.01a) Lucy Notes/Tape 09/06/94
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