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Use of phase I (Jul 93 - Mar 94): Phase I conversion

' ... By the time the end of May came round, they realised just how much more work was going to be needed to be done if they were going to carry out a conversion from one system to another, it meant that people within my unit had to be used to spend an awful lot of time actually updating Q&A ... to make sure the data contained was in a fashion that would be able to be converted onto the new system. You're talking about a backlog that had built up anyway because we're short staffed, was put back even further because of time devoted to doing other database amendments outside of actual case handling. ...

But the whole sort of having to rush and update Q&A, possibly there was not enough liasion about how the conversion was going to work, how they were going to do it exactly, it might have solved a few problems which then came to darken the place. Conversion happened on the 18th June, I think, the middle of June anyway. At that point there was a two week shut down of everything technical to the system, ... while they checked the system, to make sure everything was functioning properly before conversion actually happened, that's two weeks for a section which is totally dependent on the PCs to process work, living without a PC. ... So we were in limbo to be quite honest.'

X040 page 002.05 (tape 01.2.06) Lucy Notes/Tape 09/06/94

Social influence: Organisation: Resource issues
Technical influence: Tasks: Data conversion


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