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Use of phase I (Jul 93 - Mar 94): Use of phase I by Services

'We were then faced with the dilemma, right when do we start inputting work to the new system? It was a case of do we redo work that we've already done, do we start ??? at the beginning of a year, do it on a rolling basis, do you sort of choose a cut off date? That in fact is what we did, because of the timing of the conversion, we decided that everything in July and August and onwards we would process purely on the new system. Anything before that date, we would still carry on processing on Q&A. ...

So we've been operating two systems at once. ... It's only now really coming to an end. We're still using Q&A to process some of the older ones. ... it was a case of you need to choose a date if management want to pull off statistical information, you need to be able to say from a certain date everything on the new system is correct ... This is where it gets a bit confusing because we needed to be fully aware of which system we were using at each point. That being said, although renewals in July were processed on the new system any new business, irrelevant of what the inception date was, has been input purely on the new system, it would make no sense whatsoever to set up a new programme just to wait until the following renewal to come round. So that was a bit of a difference. So it was a case of having to be aware at all times of exactly what system you were using.

That's confusing enough although I still think choosing a cut off date was by far the best way of doing things and actually processing things on a rolling basis rather than, for example, what they did in Holland, just put the whole lot all in one go into the new system. ... That being said although they've got all the programmes and policy shells there, ... the full details aren't there yet. They've set the programmes up, the policies are there but they're not fully completed. Whereas we're doing it on a rolling basis, so for each single one we go in and check. We've got the converted information from Q&A and we then go onwards to make sure it's fully completed.'

X040 page 002.06 (tape 02.1.01) Lucy Notes/Tape 09/06/94

Social influence: Organisation: Systems
Technical influence: Tasks: Data conversion


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