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' ... Services, were certainly over-worked in a sense because they were still doing a lot of work on Q&A on the old files until you came round to renew the existing ones. And one of the problems we've had ever since I've been in this department is that some cases are maybe a year out of date, so someone's altering records from a year ago and so they're still doing all this work on the old system. But where they were doing work on the new system, they were virtually printing off a record off the old one and checking it against the new one and doing the changes the underwriter wanted etc, etc. So it meant there was an exceptionally ... heavy workload ... '
X071
page 004.06 (tape 02.2.01) Keith Notes/Tape 20/01/95
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© Clare Tagg 2000