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'So we were seriously under-resourced, one or two people had left and stuff like that and I knew I wanted to test it and I had one or two line accounts that they wanted me to test and they actually highlighted them on a list on paper, these cases should be tested. I never did and no one ever came back at me and moaned at me. ... And I don't think hardly anything got tested. And nobody in management came back and said this hasn't been tested and so they drifted on sailing up the creek knowing it hadn't been adequately tested. That means the first fundamental mistake. ... '
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page 002.04a (tape 04.1.04a) Donald Notes/Tape 24/08/94
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© Clare Tagg 2000