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What affected the reliability of the system?: Development staff

Alan took over the support role shortly after phase II went live and despite his lack of experience developed an effective system for managing the bug fixing process dividing the work between the programming staff. He took account of their impact on the system but also tried to minimise the number and clear small bugs quickly (00899).

Social influence:
Organisation: Systems
Technical influence:

Commentary
Social influence
Technical influence

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© Clare Tagg 2000