INDEX | ORGANISATION | TIME LINE | PEOPLE | STORY | RESEARCH METHOD | COMMENTARY | FINDINGS | HELP | BOTTOM
Once the system had been in place for six months, they had review sessions in London and in New York (00411, 00343). These workshops were an opportunity for underwriters to raise concerns and to have some refresher training as well as allowing the development team to present their plans for phase II. A year after installation a newsletter was launched to keep the users informed about planned developments (00784); this was widely distributed (00758). Despite these initiatives, the review following phase II installation reported that there was insufficient communication between the development team and users (00641) but this was not supported by user comments (00507).
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Commentary
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Social influence
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Technical influence
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INDEX | ORGANISATION | TIME LINE | PEOPLE | STORY | RESEARCH METHOD | COMMENTARY | FINDINGS | HELP | TOP
© Clare Tagg 2000