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Organisational context: Multinational Insurance

' ... What we wanted really and truely was a new system which would save us time, ultimately, Q&A although it sort of, maybe, catered for our needs ... but from City's point of view that was as far as it went because when people used it there weren't any other links so of course the idea that other people could access the same screens, could actually process information themselves without us having to do it which was obviously a time saving device ... '

X040 page 004.03 (tape 02.2.03) Lucy Notes/Tape 09/06/94

Social influence:
Technical influence: IT environment: Existing systems


Recording
Story
Social influence
Technical influence

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