For each scene there are a number of recordings, where a recording may be a conversation or a document of some sort. The recordings for each scene show the kind of data collected and the main person involved. There is a link from each recording to the first item of evidence included in the story.
X001 Conversation Roland Kaye, Darren 13/05/93
Initial meeting to discuss the possibility of X-Group being one of my cases.
OU - Roland's office, Notes - 3 pages
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X002 Written Darren 24/05/93
Letter enclosing annual reports and a paper on systems development practices in X-Group - stresses sensitivity of latter.
Letter/Fax - 1 page
X003 Written Darren 06/09/90
Paper on "Managing IT Projects"
Note: Please treat with care, may be sensitive in parts.
Document - 18 pages
X004 Written 24/05/93
X-Group Review 1992
Contains information on structure and contact addresses.
Document - 28 pages
X005 Written 24/05/93
X-Group Profile 1991
Document - 20 pages
X006 Written 24/05/93
X-Group Annual Report 1992
Document - 60 pages
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X007 Written Clare to Darren 21/06/93
Letter/Fax - 6 pages
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X008 Written Darren 30/06/93
Accompanying memo - can only use the material in "summary type information and then only with our approval of written draft."
Letter/Fax - 1 page
X009 Written Mel, Tom, Colin 01/11/91
X - IT Strategy Study
Phase one - Business Analysis
Information Needs & Provisional IT Answer
Overall paints a picture of X evolving and still finding its identity in a difficult market. The future for IT will depend in part on X getting itself sorted out. Those interviewed spoke of an information system although the report is aware that rather more is required. A provisional IT solution is suggested.
Document - 11 pages
X010 Written Colin 01/05/92
X - IT Strategy Study
Phase two - Current IT Position
Assess Technical Environment
Overall paints a picture of an organisation which uses the services of a number of other parts of X-Group. Two main issues discussed are charging policies for IT services (the difficulty and cost of unravelling them) and the tremendous complexity and variety in the IT environment (hardware, networks and software).
Document - 18 pages
X011 Written Colin 01/05/92
X - IT Strategy Study
Phase three - Conclusions
Final Report
Document - 13 pages
X012 Written David, Keith, Gordan, Stuart, Jim, Elizabeth 05/08/92
X Multinational Project
New Systems Proposal
Includes a provisional entity model for underwriting and claims with a data dictionary for each entity.
Document - 36 pages
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X013 Conversation Gordan 30/09/93
Only tapes 1, 3 and 4 remain.
Meeting room, Notes/Trans/Tape - 28 pages 120 minutes
X014 Conversation Jim 30/09/93
Not taped (run out of tapes).
Meeting room, Notes - 1 page
X015 Conversation Matt 30/09/93
Demonstration of the system (includes his system diagram). Screen dumps and report generated during demo (see X016).
At his desk, Notes - 1 page
X016 Written Matt 30/09/93
Generated during demonstration (see recording X015)
Screen dumps for Update policy and View Quotation (incomplete print) and fax of programme update.
At his desk, Screens/reports - 7 pages
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X017A Written Clare to Gordan 06/10/93
Letter/Fax - .5 pages
X017B Written Clare to Darren 06/10/93
Letter/Fax - .5 pages
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X018A Written Gordan 18/10/93
Accompanying letter.
Letter/Fax - .5 pages
X018B Written 01/07/93
X multinational Business System Overview
The author and date of this document is not known but from the contents it was written sometime between June 1993 and October 1993 and probably describes what went live in phase I.
Document - 4 pages
X019 Written 11/03/92
X IT Plans 1992 & 1993 - Version 4
Document - 4 pages
X020 Written 18/09/92
Property Design Workshop notes
Document - 25 pages
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X021 Conversation David 19/10/93
Tape very faint because David is quietly spoken and he leant back in his chair.
His office, Notes/Tape - 6 pages 120 minutes
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X022 Conversation Gordan 27/01/94
Someone else's office (corner of open plan office), Notes/Trans/Tape - 29 pages 150 minutes
X023 Conversation Stuart 27/01/94
Not taped (ran out of tapes)
Interesting (in the light of the future problems of phase II) that when I asked him what he was doing he focused rather more on phase III.
Someone else's office (corner of open plan office), Notes - 3.5 pages
X024 Conversation Nigel 27/01/94
Someone else's office (corner of open plan office), Notes - 1 page
X025 Conversation Matt 27/01/94
Demonstration of the system.
At his desk, Notes - .5 pages
X026 Written Project team 12/01/94
Review workshop invitation.
Document - 1 page
X027 Written Teddy, Gordan 10/11/93
QA review reply and implementation summary
Document - 3 pages
X028 Written Teddy 10/11/93
X Multinational system Post implementation review report
Document - 14 pages
X029 Written 27/01/94
Multinational System phase two Development plan: October 1993 - Februrary 1994
Includes timescales, team allocations and bar charts.
Document - 5 pages
X030 Written Gordan 17/01/94
Programme for X IT visit to USA w/c 17 Jan 1994
Document - 2 pages
X031 Written Jim 26/01/94
X Multinational Business System Security Review Conclusions
Document - 17 pages
X032 Written Jim 26/01/94
X Multinational Business System Security Review Action Plan
Document - 2 pages
X033 Written 01/02/94
X Finance Review presentation
Slide prints - 3 pages
X034 Written Jim 27/01/94
X Multinational Business system Motor Fleet Review Basic requirements
Summarizes the changes needed to include motor fleet business.
Document - 12 pages
X035 Written Two people from Marine, Gordan, Chris 15/12/93
Marine Systems Review
Document - 43 pages
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X036 Conversation Jenny 02/03/94
She gave me an organisation chart for Multinational (Oct 93) (X037)
Her office, Notes/Tape - 3 pages 100 minutes
X037 Written 01/10/93
Organisation chart for Multinational (given to me by Jenny see X036)
Org. chart - 1 page
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X038 Telephone Gordan 03/05/94
Telephone call, Notes - .25 pages
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X039 Written Lucy 17/05/94
Fax from Lucy explaining how to get to her office
Letter/Fax - 2 pages
X040 Conversation Lucy 09/06/94
Meeting room, Notes/Tape - 4.5 pages 105 minutes
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X041 Conversation Gordan 14/06/94
Someone else's office (corner of open plan office), Notes/Tape - 7.2 pages 140 minutes
X042 Conversation Matt 14/06/94
Someone else's office (corner of open plan office), Notes/Tape - 1.8 pages 65 minutes
X043 Conversation Alan 14/06/94
Someone else's office (corner of open plan office), Notes/Tape - 1.1 pages 50 minutes
X044 Written Gordan 13/06/94
Proposal to migrate Sybase Database Server to Unix
Given to me by Gordan on 14/6/94 (X041). He was due to discuss this proposal at a meeting in the City the following day.
Document - 3 pages
X045 Written Two people from Marine Manny, Chris 01/02/94
X Marine Package Evaluation
Given to me by Chris (but no time for interview).
Document - 4 pages
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X046 Written Colin 05/07/94
Accompanying memo re visit on 18 July. Importance of keeping details of review confidential.
Letter/Fax - 1 page
X047 Written From Colin to Kevin 24/06/94
Memo re Review of Multinational System Version Two
Letter/Fax - 1 page
X048 Written Colin ? 05/07/94
Multinational Operations - Version Two Post Implementation Review - Terms of Reference
Document - 3 pages
X049 Written Colin 05/07/94
Post Implementation Review - Questionnaire for Business Users
Document - 2 pages
X050 Written Colin, Kevin 27/06/94
Notes of Colin's interview with Kevin.
Document - 1.5 pages
X051 Written Colin, Gordan 28/06/94
Notes of Colin's interview with Gordan.
Document - 2 pages
X052 Written Colin, Hans 30/06/94
Notes of Colin's interview with Hans.
Document - 1 page
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X053 Conversation Colin 18/07/94
Conversation with Colin re Review of Multinational Phase Two.
My office at OU, Tape - 0 pages 105 minutes
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X054 Written Clare to Colin 21/07/94
Letter/Fax - 1 page
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X055 Conversation Jenny 24/08/94
During the conversation, her boss (Neville) put his head round the door and when he found out who I was, said they'd considered cutting me because of the sensitivity of a project which has gone wrong.
She gave me documents X056A & X057
Jenny's office, Notes/Tape - 1.75 pages 100 minutes
X056A Written Colin 16/08/94
X Multinational Version Two Post Implementation Review
Document - 33 pages
X057 Written Jim 20/07/94
X Multinational Business System
Process Integration
Analysis and Recommendations
Document - 38 pages
X058 Conversation Noah 24/08/94
Included a demo of the system
Meeting room and then later at his desk, Notes/Tape - 4 pages 60 minutes
X059 Conversation Donald 24/08/94
Meeting room, Notes/Tape - 3 pages 40 minutes
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X056B Written Colin 01/09/94
Letter from Colin attaching final version of post-implementation report and explaining differences
Letter/Fax - 1 page
X056C Written Colin 31/08/94
X Multinational Version Two Post Implementation Review - final version. Changes from draft 'do not materially affect the findings and recommendations, which have been discussed and accepted by X and GIS'.
Document - 33 pages
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X060 Conversation Gordan 14/10/94
Main topics of conversation:
Gordan's response to Colin's report
Gordan's new job (see X061) and associated reorganisation of responsibilities
Recruiting a project manager
Current state of the projects (see X063 for Finance project)
Progress of unix migration (see X062)
Gordan's office, Notes/Tape - 4.5 pages 130 minutes
X061 Written 14/10/94
Development Projects and Standards Manager job description
Document - 1 page
X062 Written Alan 15/08/94
X: Migration of Multinational System Database to UNIX servers, Development Plan
Document - 7 pages
X063 Written 15/08/94
X Multinational Business System - X Holland Finance Project, Progress Review August 94
Slide prints - 5 pages
X064 Conversation Stuart 14/10/94
Mainly focussed upon his response to Colin's report, it's difficult to get at what he's really thinking as he relies on 'accepted wisdom'.
Gordan's old office, Notes/Tape - 2 pages 40 minutes
X065 Conversation Jim 14/10/94
Talked about the data audit and his newsletters (X066, X067).
Gordan's old office, Notes/Tape - 2 pages 40 minutes
X066 Written Jim (editor) 15/07/94
Multinational Newsletter No 1 July 1994
Newsletter - 2 pages
X067 Written Jim (editor) 15/09/94
Multinational Newsletter No 2 Sept 1994
Newsletter - 2 pages
X068 Conversation Alan 14/10/94
Following a training session with Sybase on the way the optimiser works.
Discussed his job on the Unix migration, what he likes doing and what he might do next.
Meeting room, Notes/Tape - 1.5 pages 30 minutes
X069 Conversation Gordan 14/10/94
Final short conversation on throwaway vs evolutionary prototyping and which was planned and actually implemented for Multinational version I.
Gordan's office, Notes/Tape - .5 pages 10 minutes
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X070 Conversation Darren 22/10/94
Roland's office, Notes/Tape - 1 page 40 minutes
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X071 Conversation Keith 20/01/95
Our conversation was interrupted by Jenny and by lunch.
Jenny's office, Notes/Tape - 7 pages 100 minutes
X072 Conversation Jenny 20/01/95
Agreed to my having a copy of the audit report (X073)
Jenny's office, Notes/Tape - 1 page 20 minutes
X073 Written Paul 20/01/95
Underwriting Data Quality Audit.
Letter to Neville (looks incomplete but Keith printed it off for me so perhaps he printed a draft.
Underwriting Data Quality Audit - Multinational Business System - September 1994
Audit Enhancements/Comments
Document - 11 pages
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X074 Telephone Gordan 03/02/95
Notes - .5 pages
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X075 Conversation Colin 17/02/95
Discussed his report and his new role in the team. Went through hierarchy chart (see sketch X076), plan (X077), new standards (X078, X079) and overview of accounts system (X080)
Colin's desk in open plan office, Notes/Tape - 4.7 pages 80 minutes
X076 Written Colin 17/02/95
Sketch of new organisation drawn by Colin.
Org. chart - 1 page
X077 Written Colin 30/11/94
High level project plan for Accounts project.
Plan - 2 pages
X078 Written 27/01/95
X SE to Standards Mapping
Document - 2 pages
X079 Written Colin 17/02/95
Programming on XBS Finance System - General Approach
Document - 1 page
X080 Written Ned 25/01/95
Slide out of a slide pack that was part of a presentation to Tim: X Holland Finance Project System Overview
Included to demonstrate to Tim that it is complex and will therefore take a long time.
Document - 1 page
X081 Conversation Gordan 17/02/95
A rather disjointed conversation.
Gordan's open plan office, Notes/Tape - 5 pages 75 minutes
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X082 Telephone Jim 21/07/95
Asked for latest newletters - no more were published - changed the way we do things - release notes.
Notes - .1 pages
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X083 Telephone Keith 04/09/95
Clarified the discrepancies between Keith and Donald over whether Q&A system predated the abortive year long study - it didn't (although Keith had some difficulty in remembering).
Notes - .1 pages
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© Clare Tagg 2000