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Views of phase II: Claims

'This lack of leadership has contributed to wider problems with the Multinational system overall, but these are mainly the result of X themselves having no senior manager responsible full time for getting the system used. Substantial business efforts have been expended on inputting the data. Underwriting Services and Holland are broadly up to date and are less concerned by the recent difficulties. Other areas' data is incomplete, and the Claims records are almost completely missing, ten months after their absense was first raised as a concern. This has led to the fact that the Multinational system is not delivering the anticipated benefits a year after its implementation.'

X056A page 005.08 Colin Document 16/08/94

Social influence: Team: Leadership
Technical influence: System characteristics: Data


Recording
Story
Social influence
Technical influence

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© Clare Tagg 2000