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Use of phase I (Jul 93 - Mar 94): Use of phase I by underwriters

' ... we've come up with a policy summary form..a programme summary form when a case is being renewed, the underwriter is responsible for updating the programme level, the top level, and the master local policy because that the widest possible cover they can then pull off a report off the machine which has been developed that gives a lot of the information to Services straight from the machine and you could say well why do they need it on paper because it's already on there anyway, it gives you a summary sheet for the top of the file so someone who can't use the system can go and have a quick look, can be used as a briefing note for instance in its raw form and its partly already completed by the machine and then there are various questions that you have to manually fill in but means everybody who's sending down consistent levels of information and people coming in know what levels of information they're expected to send down and it's all therefore in one little chunk. This particular case may be 20 pages, that's fine it's a big complicated programme, another one may be six but it's all in one area ... So that's something that's actually directly aiding the underwriters in my view because some of them didn't send much end of year information at all, some of them send beautiful long notes in long hand, nicely all centred up and grammatically correct, it must take hours. ... '

X036 page 003.11 (tape 02.2.09) Jenny Notes/Tape 02/03/94

Social influence: Organisation: Systems
Technical influence: System characteristics: Functionality


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