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What affected the use of the system?: Training

Installing phase I in two pieces was a good idea in that it allowed the underwriters to become familar with the technology before introducing the system (00328). However this meant that the initial training on the use of the Multinational system occurred two or more months before it was used (00516, 00472).

Social influence:
Technical influence:
Tasks: Training

Commentary
Social influence
Technical influence

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© Clare Tagg 2000