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What affected the functionality that was delivered?: Business user involvement

David claimed 'reasonable appreciation of what should be required to actually do the job' from previous experience (00322) but his position undoubtedly helped them underestimate the needs of the underwriters and Services' staff. In contrast when Jenny took over with her Services background (01035) and a determination to bring a fresh mind (00039) to the development, Services started being heard (00983).

Social influence:
Individual: Experience
Technical influence:

Commentary
Social influence
Technical influence

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© Clare Tagg 2000