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What affected the functionality that was delivered?: Business user involvement

As Keith, who had been an underwriter, was heavily involved in the development, there was perhaps less consultation with other underwriters (00923, 00671). Unfortunately Keith was not representative because of his total commitment to computerisation and some felt he was out of date on underwriting requirements (00923).

Social influence:
Individual: Experience
Technical influence:

Commentary
Social influence
Technical influence

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© Clare Tagg 2000