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Phase II (Sep 93 - Mar 94): Transition to phase II

'We had quite a few months before that plan was finalised really doing various kinds of minor things to the system and of course a lot of time was spent on support during that period because when you've got a brand new system that's gone in live in three different countries there's obviously lots of support issues cropping up. So in many ways it was to our advantage that they had this internal debate on the business side as to what the priorities should be.'

X022 page 001.01b (tape 01.1.01b) Gordan Notes/Trans/Tape 27/01/94

Social influence: Organisation: Commitment
Technical influence: Process: Project management


Recording
Story
Social influence
Technical influence

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