'We found on audit, that, and Paul the X underwriting manager I think was quite surprised in a way, that to audit a fairly straight forward case could take you a day and that might be only doing four countries because you've got numerous files and you don't know whereabouts in any one of these files the data is. ... Paper files. So to actually make sure everything is right, every limit is there, every little twist and turn, that you need on the system, isn't a case of just reading a sheet of paper and checking it off.'X071 page 007.05b (tape 03.2.02b) Keith Notes/Tape 20/01/95
Social influence: | Organisation: Systems |
Technical influence: | Process: Quality procedures |
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Social influence |
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Technical influence |
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© Clare Tagg 2000