Phase I was designed from a management/underwriting perspective but as a consequence quite a number of things were missing to make it really useful for Services and allow them to switch off their Q&A systems. It is not clear whether this was an omission or deliberate policy (00533). As a consequence some of Services tasks were actually more labour intensive under the new system than they had been under the Q&A system (00054). Some of these omissions were corrected during phase II (00988, 00046) but in phase III an exercise analysed the requirements for automating the processing in Services (00506, 00786).
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© Clare Tagg 2000