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Phase I (Sep 92 - Jun 93): User involvement

'So it was decided that we would have a team looking at this which was basically a number of people from GIS, basically three in particular and for most of the meetings, David, myself and we might drag other people in according to what we were talking about, such as an underwriter who wrote that class of business if we got a problem on a specific class. But as David was in charge of the department at the time, he should be aware of the underwriting requirements etc etc.'

X071 page 003.03a (tape 02.1.03a) Keith Notes/Tape 20/01/95

Social influence: Team: Composition
Technical influence:


Recording
Story
Social influence
Technical influence

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