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What affected the use of the system?: Installation

Phase I came in under budget (00417) but was about one month late (00418) although this issue was fudged by not publishing a specific date in May for delivery and by delivering part of the system at the end of May and the rest at the end of June (00267). Jenny thought this fudging of the implementation date was one of the reasons for the problems in system use but was she just trying to shift the blame (00469)?

Social influence:
Organisation: Financial issues
Technical influence:

Commentary
Social influence
Technical influence

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© Clare Tagg 2000