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' ... There was a study done about 6 months ago, someone was looking at how to get the underwriters and the service people working better together. ??? It's a them and us type syndrome that exists. ... And there were certainly one or two things that we have done on the system to try help in that area, but the underwriters have a very high opinion of themselves and they are a bit dismissive of the services people. Not Jenny, I must say, and senior management. They recognise the importance of Lucy's team. Lucy's team are very often behind in terms of backlog and things like that but a lot of the problems are because the underwriters are having problems. ... '
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page 002.06 (tape 01.2.05) Gordan Notes/Tape 14/06/94
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© Clare Tagg 2000