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Views of phase II: Relationship between Essex & City

'I think other areas we have wanted to be more fully automated, for example at the moment two members of my staff are fully occupied, it's their full time job actually monitoring the forms which go backwards and forwards between territories and ourselves making sure that they send them back, you know with all the right information on and sending reminders. ...

But we've actually taken a step back with the new one which is not as fully automated as Q&A was. When it comes time to produce reminders if you like, what we had was a separate monitoring database where every time you issued a document you would log the date, so if you sent a reminder you would log the date, and if you wanted to send out a second reminder all you had to do was retrieve those records where you'd a) issued the document in the first place and b) hadn't got an answer back. So it just singled out those ones.

Now how it's done is by producing a manual control sheet where you have to write the dates in by hand, then when it comes to producing reminders yes you can go in and collect multiple entries from the screen but you have to refer back to your manual control sheet, and say right we haven't got that one back, click, we haven't got that one back, click, so it's slowed it down. This is one of the things we've been fighting for ever since the system was set up, we've tried to get this on. ... '

X040 page 004.05a (tape 02.2.05a) Lucy Notes/Tape 09/06/94

Social influence:
Technical influence: System characteristics: Functionality


Recording
Story
Social influence
Technical influence

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