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Phase II installation bugs: Handling of bugs

'I like doing the newsletter. The Christmas one is already started. Each time I do one, I get the next one started at least with articles, not the project news ... I've had some good feedback. ... [It is circulated to] All the Multinational users in the UK, Holland and the US. ...

What I tend to do is to send a batch of them to Jenny for Multinational Ops in London, Carol for Underwriting Services in Essex, someone in Claims in Essex, I send 40 over to our contact in New York and ask them to pass them on to Los Angeles and Chicago, send a batch over to Hans in Holland so he can pass them, George, Paul, ... Tim, the main players in X head office, the bigwigs in London, a couple of the managers here ... I've given a copy to Neville since he's X, Gordan's got a copy, circulate one amongst the team ... our technical manager, Karl, anyone else who wants it can have one if we've got any left.

I've also been asked by George, he got on the phone a bit back and said, I like this, yes, it would be useful if you send one over to our smaller European operations and the Australian one. ... I'd still got the old edition as well, so I sent them one of each so they'd got the full complement. I think George wanted them to have a full set of hints and tips ready for when the system went in over there. ...

And this time we'll have a bit of humour. ... if it's a bit straight-laced people people will ignore it. ... I usually ask them when I'm on the phone, have you received it yet, what do you think of it? ... Then they go away and read it. ... '

X065 page 002.05 (tape 05.2.04) Jim Notes/Tape 14/10/94

Social influence:
Technical influence: Tasks: Training


Recording
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Social influence
Technical influence

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