'The directors of X would like to put on record their appreciation and thanks for the skill and hard work put into the Multinational System by their own staff and by Group Information Systems. As with any worthwhile business undertaking there have been difficulties and mistakes on the way. They are set out in the present report and will be put right.X056C page 002.01 Colin Document 31/08/94They should not be allowed to obscure the fact that a system has been produced which has the potential to provide X with substantial business advantage and to play a pivotal role in X's future business success.'
Social influence: | Individual: Responses |
Technical influence: | Process: Quality procedures |
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Recording |
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Story |
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Social influence |
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Technical influence |
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© Clare Tagg 2000