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Use of phase I (Jul 93 - Mar 94): Phase I data quality

'But you know you had a department under pressure, underwriters constantly struggling against the backlog and sorting out big multi-million pound premium accounts. You can't really turn around to fairly high paid guys and say, hang on a minute, take two or three weeks out and become a glorified processor. But it is a problem because well if we did then get some simple processors in, you've got to make the data very interpretable for them to input it correctly. I can see there is a dilemma there. ...

So I always felt we should have generated the data from Q&A onto some forms which were then used for a processing in job. You know converted it into the new forms, it may have been a bit more long winded but at least you'd have started off confident with your core data which could then be developed..you know you sent stuff out to the overseas offices and they filled in the gaps. But I felt as an underwriter trying to keep my cases up to date and fairly accurate in terms of computer data, that it just got a bit lost there.

... I'm a more senior property underwriter therefore I have what we call lead cases which means we do all the up front work and lead the account. ... but on average, it's a broad average, a property underwriter would have round about a dozen cases.'

X059 page 002.07 (tape 04.1.07) Donald Notes/Tape 24/08/94

Social influence: Organisation: Culture
Technical influence: Tasks: Data conversion


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