INDEX | ORGANISATION | TIME LINE | PEOPLE | STORY | RESEARCH METHOD | COMMENTARY | FINDINGS | HELP | BOTTOM
Shortly after phase II went live as the number of bugs rose, Alan was put in charge of coordinating maintenance efforts (00906, 00905, 00902). For a junior person with relatively little experience and only limited knowledge of the system, he seems to have brought order to the process and largely avoided additional problems arising during maintenance (00524, 00585). He developed a method of handling error reports to minimise the impact to users and release fixes in an orderly fashion (00899, 00900). Despite the fact that the development team put a lot of effort into communication with users during the maintenance of phase II (00523) the users still complained that they were sometimes left in the dark about the resolution of problems (00656).
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Commentary
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Social influence
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Technical influence
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INDEX | ORGANISATION | TIME LINE | PEOPLE | STORY | RESEARCH METHOD | COMMENTARY | FINDINGS | HELP | TOP
© Clare Tagg 2000