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Use of phase I (Jul 93 - Mar 94): Use of phase I by underwriters

' ... I think it's pretty much a split down the middle, there are those of them [the underwriters] who sort of take to computers who very much want to keep hold of control of their own cases in which they know exactly what's on the systems, know exactly where to look to get certain information and so they've actually been quite good, they've done their part of the job ... but there are certainly others whose attitude is we haven't got time to do it, we've got other things like actually getting the business is more important and probably they are right to a certain extent but if it's holding up the entire work process, then maybe no. ... '

X040 page 001.05 (tape 01.1.05) Lucy Notes/Tape 09/06/94

Social influence: Individual: Responses
Technical influence:


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