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Phase I (Sep 92 - Jun 93): Installation

'And it was live 1st July and it was..I won't say it was a ??? disaster it had severe hiccups in its first month. For instance the States didn't even turn it on. And it worked as far as the ... logging quotes system was concerned perfectly OK. So it worked for the first month in a very limited way and then there were various gremlins in it once we got running. I don't think there was anything particularly unexpected. ... It was a major system with an awful lot of information it needed to take in ??? pass on down to various screens whatever. ...

So I suppose it really got up and running 1st August on a more usable nature and then it was really a suck it and see. ??? Until people actually started to use it a lot of the problems weren't going to come through because I understand that orginally there was meant to be a couple of dry runs at the tail end of '92, the beginning of '93 with people taking a couple of cases and trying to put them on but due to various resource and business pressures this wasn't done. So there never had really been a full dry run of any particular case. I suspect again that's not particularly unusual in reality. In theory you map it all out but it doesn't always happen.'

X036 page 001.02 (tape 01.1.02) Jenny Notes/Tape 02/03/94

Social influence:
Technical influence: Tasks: Installation of system


Recording
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Social influence
Technical influence

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