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Multinational phase III: McDonalds captive

'I thought, well, as we've got all the policy on the system for once, there's no data quality issues as such, so what we could do, we could have a little cut-down version of the system, only have the claims screens in, add an E-mail link to it. I've put one of the best people in the team on it, Nigel, who you know.'

X060 page 002.04a (tape 01.2.05a) Gordan Notes/Tape 14/10/94

Social influence: Individual: Ability
Technical influence: System characteristics: Functionality


Recording
Story
Social influence
Technical influence

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