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Multinational phase III: Claims

'In the UK, the problems are basically with missing policies and we've finally ended up with the stage where we've decided we'll stick in whatever we can. ... there are still one or two questions if we try and import the claims some of them that won't go over because bits of policy information are still missing and how do they want to proceed, do they want me to hold those claims back until the policies are correct or do they want me to put them on there regardless ... So that's up in the air at the moment and I'm hoping to get it started in ernest in the next couple of weeks. So we've actually got Claims involved and got them..they're a bottleneck, which makes everybody very happy because they're the ones who've been shaking the heads off and now we keep sending them messages and not getting a reply for two or three weeks. But it's on the way.

The US is postponed. Once again the quality of the data over there is so iffy it's not even worth considering. I think it said in there that in the UK claims we had had some test ones over on to our training system. ... '

X065 page 002.02a (tape 05.2.01a) Jim Notes/Tape 14/10/94

Social influence: Organisation: Commitment
Technical influence: System characteristics: Reliability & robustness


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