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What affected the functionality that was delivered?: Business user involvement

Gordan's perception seemed to be that underwriters were involved in the design workshops (00264, 00256, 00936) but actually initially it was mainly underwriting management with the underwriters being brought in later (00975, 00038, 00698). David's view (01029) being that being technical managers they should know what they wanted of the system and the underwriters' role in design was to make sure the system was usable (00975). I think it was this decision that made both phase I and II more management tools than operational systems (00533, 00563). The problem with this was that managers overlooked the effort of putting data in in order to get information out (00040); they had different requirements (00436).

Social influence:
Team: Composition
Technical influence:

Commentary
Social influence
Technical influence

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© Clare Tagg 2000