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Use of phase I (Jul 93 - Mar 94): Use of phase I by Services

'Because the other area we haven't touched on is our services colleagues in Essex who've been totally bogged down with this, they're having to use the Q&A for policies renewal pre 1/7/93, the ??? system for those post 1/7/93. They've had to do a lot of updating to help the GIS people. They have suffered more from the system crashing than we have here and its been a real slog. I think some of them are at the end of their tether. ... '

X036 page 002.11 (tape 02.1.07) Jenny Notes/Tape 02/03/94

Social influence: Organisation: Systems
Technical influence: System characteristics: Reliability & robustness


Recording
Story
Social influence
Technical influence

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