INDEX | ORGANISATION | TIME LINE | PEOPLE | STORY | RESEARCH METHOD | COMMENTARY | FINDINGS | HELP | BOTTOM

After phase II (Aug 94 - Feb 95): Post audit data quality

'But I am due to meet Gordan and Jane on Monday and I mean the issue of the information in claims and of the data in general are with them and Neville at the moment, but I shall raise those issues with them. ... And they are having a relaunch in claims but I need to raise that again with Mr Gordan because I refer to that from time to time and he says, yes, yes but nobody tells me it is actually happening. As I remarked, when I went down there and saw them using it last year, it made me weep. And ok maybe it's their fault rather than our fault but we should bloody do something. Now I'm advised or..last time I asked I was told that the remaining problems in linking the claims data to policies had all but been resolved ... But I still haven't had anybody tell me that they're using it in Claims, ... '

X075 page 002.01 (tape 01.2.01) Colin Notes/Tape 17/02/95

Social influence: Organisation: Commitment
Technical influence: System characteristics: Reliability & robustness


Recording
Story
Social influence
Technical influence

INDEX | ORGANISATION | TIME LINE | PEOPLE | STORY | RESEARCH METHOD | COMMENTARY | FINDINGS | HELP | TOP

© Clare Tagg 2000