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Phase I (Sep 92 - Jun 93): Prototyping

'Ok, well what we decided was that really at the centre of it all was underwriting and ... if you look at the business model..you start off with a quotation and if it's agreed, you get a programme, then you create some policies, then you issue those policies and then you get some claims coming in. So we just said, well ok, let's start off then with quote and programme and that's where we did start. ... So, we did a quote and programme and having done that we moved on to the policy side and then in parallel with the policy side, we did the claims, we had separate people working on the claims. '

X022 page 020.01 (tape 03.1.03) Gordan Notes/Trans/Tape 27/01/94

Social influence: Organisation: Systems
Technical influence: Process: Methodology


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Social influence
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