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Why was the quality of the data poor?: Organisation of data input

During phase II X did start to review procedures largely independently of the IT work (although Jenny was involved) but there were some human problems implementing recommendations (00484). The difficulty of implementing standard procedures is illustrated by the underwriter files. Although Jenny talked about standard forms for underwriter files in London in March '94 (00046), according to Noah these didn't become established until August '94 (00685) and one of the problems faced by the data audit team was the proliferation and variation of underwriter's paper files (01068, 00947). Moreover in March '95, Neville was supposed to be producing further business procedures on how for example endorsements should be handled (01110).

Social influence:
Organisation: Systems
Technical influence:

Commentary
Social influence
Technical influence

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© Clare Tagg 2000