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After phase II (Aug 94 - Feb 95): Post audit data quality

' ... I have little faith that it's going to be done in three months. I've told Jenny that the database must be accurate by 1 July because otherwise I can't pull off these reports. We had to manually adjust the previous years last time and that's going to happen again as far as I can see. I've honestly got less and less faith that this is going to be done. We've got more underwriters, yes, and we've got more people in Services. There has been this huge backlog in Services, that's without the backlog here which you've got to add on to it. Neville says it's all going to be up to date by 1 April. I don't know how. I question how accurately. ... I've got to the stage where I feel that I'm just fighting a huge wave. It's a bit like surfing, you hope you never get to the top of it. Maybe you want to, but the wave is always there towering over you isn't it. ... '

X071 page 008.02 (tape 03.2.04) Keith Notes/Tape 20/01/95

Social influence:
Technical influence: System characteristics: Data


Recording
Story
Social influence
Technical influence

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