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Use of phase I (Jul 93 - Mar 94): Phase I data quality

'I think that's been a lot of the thing people have been sold the system, given a lot of information and whatever but they didn't particularly dwell on how much they'd have to do with it ... and because it has had some problems which go back to you've got to actually try it before you know what will happen. I think that people have been a bit put off and oh it's just a pain in the neck, it's a burden if you like, it's not helping. Once we get to the 1st July this year which is when all the data should be on and the quality should be there which is important, ie it should be there and verified, then we actually start using it for running management information reports and things and they'll suddenly find that it's doing the job to save time. At the moment, it's spending them time.

... '

X036 page 001.10 (tape 01.1.10) Jenny Notes/Tape 02/03/94

Social influence: Individual: Responses
Technical influence: System characteristics: Usability


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