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Phase II (Sep 93 - Mar 94): User documentation

'The absence of a conventional user manual for both version one and version two was decided by Tim. Instead the business was expected to gain its understanding from its involvement in the development of the system, from training and from online help. A number of training sessions were held, and followed up. A team member was located at Essex when the implementation problems began to appear.'

X051 page 001.03 Colin,Gordan Document 28/06/94

Social influence: Individual: Clout
Technical influence: Tasks: Training


Recording
Story
Social influence
Technical influence

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© Clare Tagg 2000