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Organisational context: Multinational Insurance

'From these discussions it was established that X's domestic business is in general adequately covered by existing mainframe systems. However, a number of fundamental deficiencies were identified in using these systems to handle overseas business. As a result X is not achieving its full potential within the multinational market, nor is it able adequately to control its existing portfolio. The drawbacks identified were:

* systems are insufficiently flexible and are not designed to handle complex multinational business needs.

* information is distributed and often duplicated across a number of sites with no efficient means of centrally collating and analysing information.

* data is incomplete and often unreliable due to a lack of validation controls.

* a high level of manual effort is involved in processing data.

* reporting between X centres is subject to significant delays.

* an inability to handle reporting and analysis requirements both within X and from external clients.'

X012 page 003.02 David,Keith,Gordan,Stuart,Jim,Elizabeth Document 05/08/92

Social influence: Organisation: Systems
Technical influence: IT environment: Existing systems


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