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Prototyping: Workshops

' ... then starting with a small prototype and evolving that ... through the use ... [of] design workshops. ... So David and Keith were ... at every single workshop we ever had ... I was at nearly all of them as well. Stuart would tend to lead the workshops and ... they started off, obviously when you're just trying to get a handle on things, brain storming type work, it becomes more and more focused as we actually went on until the stage where we were saying OK right we know we need a screen for this, let's decide what data we want to see on that screen, how we want it organised.

And that was very much at first with paper type models and then we would go back usually quite quickly with an IT version of that, we could mock the screens up in something called Powerbuilder very quickly. And really get feedback from the various people at the workshop and those people would include underwriters, at different levels, not just David and Keith. ... these people weren't full time but they did spend a considerable amount of time on it, ... we always had a services person, and we generally had a claims person there as well. ... we sent out documents beforehand saying this is what we're going to cover at the workshop this is what we're going to get out of it, any background notes we could let the people have or any print outs of screens that we'd already produced that we could give them. ...

And then it was a case of running the workshop and documenting the results and then going away and then coming back with another version. ... people kind of think we'll have three prototypes during the course of this project and then the last one we'll throw away and start again and develop it properly or the last one will evolve into the final system, there's various ways that you can do this sort of thing. We had a lot more prototypes than that. I suppose you could say there were only three or four major ... But we would show a prototype which could comprise of maybe three or four screens or whatever, and then you would then have three or four versions of that before people were happy with it.

... [Workshops last] a full day, sometimes if there were specific issues that we wanted to go back on we would just do a half day workshop ... we ran them in London, we took the technology to them.'

X013 page 017.04 (tape 03.1.06) Gordan Notes/Trans/Tape 30/09/93

Social influence: Team: Composition
Technical influence: Process: Methodology


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