INDEX | ORGANISATION | TIME LINE | PEOPLE | STORY | RESEARCH METHOD | COMMENTARY | FINDINGS | HELP | BOTTOM

What affected the use of the system?: Functionality and usability

Underwriters should benefit from access to the claims information which would allow them to underwrite better and provide better information to their clients (00071) but because it would be several years before there was sufficient history in the system for this to be useful to them (00537), there was a decision in January '95 to transfer some of the history (01120).

Social influence:
Organisation: Systems
Technical influence:

Commentary
Social influence
Technical influence

INDEX | ORGANISATION | TIME LINE | PEOPLE | STORY | RESEARCH METHOD | COMMENTARY | FINDINGS | HELP | TOP

© Clare Tagg 2000