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Phase II goes live (Apr 94 - Aug 94): Post implementation review

'A number of problems have arisen with the system, in particular there has been a substantial number of programming bugs and in some locations there are frequent unpredictable crashes when using the Sybase database. Several business requirements have not been met and the user documentation was agreed upon part way through and arrived late. This has led the main business areas involved to express serious concerns about the system's development and implementation. The bugs have now largely been fixed, and a likely technical solution found to the Sybase issue. Nonetheless it remains a cause of concern that such significant problems were allowed through into a production system, especially as the previous version had appeared reasonably free from errors, and there had been checks on the version two work by GIS Quality Assurance.

Accordingly X Management requires a review of the work on the system to be carried out, to learn the lessons and put in place the procedures necessary to avoid a recurrence of these difficulties.

It also presents an opportunity to seek views from the business on the benefits of the system. The post implementation review of version one looked at issues of internal IT procedures, but did not specifically seek business feedback.

The work will be carried out by a Senior Consultant from GIS (Colin) reporting to the X IT Manager (currently Kevin). The findings will be presented to the X IT Steering Committee, by end September, depending upon the availability of key X staff.'

X048 page 001.01 Colin? Document 05/07/94

Social influence:
Technical influence: Process: Quality procedures


Recording
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Social influence
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