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Multinational Requirements study (May 92 - Aug 92): User involvement

' ... [ in the previous attempt] there was a kind of joint project manager type role, myself and a guy from IT ... but it took about a year or so just to work out what we wanted ... I think having failed to make any progress the first time round I didn't want to fail a second time round. ... I'd seen what went wrong and that these things drifted and ... whilst all the management tools were there in terms of charts and spreadsheets and things, I didn't really detect that there was a commitment to actually getting there from both sides. I have to say the business guys .. were not able to give this their full-time support ... and I have to say another contributory factor to being more successful the second time round was the technology itself and the fact that that too was much more user friendly, the design tools that were being used enabled you to make changes much more quickly and see what you were doing which just wasn't feasible first time round.'

X021 page 001.05a (tape 01.1.05a) David Notes/Tape 19/10/93

Social influence: Organisation: Commitment
Technical influence: Process: Project management


Recording
Story
Social influence
Technical influence

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