INDEX | ORGANISATION | TIME LINE | PEOPLE | STORY | RESEARCH METHOD | COMMENTARY | FINDINGS | HELP | BOTTOM

Phase II goes live (Apr 94 - Aug 94): Phase II installation bugs

'And then obviously once the system went live, we had this avalanche of small errors, ... most of which were small and were corrected in many cases within minutes of notification, usually within a day or so. But obviously a string of things like that, whether they are large or small, has a very negative down effect on users of the system.

In addition there were some data problems as well, that came out as people started using the data. Some problems with the data conversion that hadn't been spotted. And really from then on for the next three months we were sort of firefighting, cleaning these things up. It took about three months to sweep them all up. ... I think that another problem was ... with the database, on the Novell platform ... not in fact the most resilient platform, hence the work that is being carried out now. ... '

X064 page 002.03 (tape 04.1.07) Stuart Notes/Tape 14/10/94

Social influence:
Technical influence: System characteristics: Reliability & robustness


Recording
Story
Social influence
Technical influence

INDEX | ORGANISATION | TIME LINE | PEOPLE | STORY | RESEARCH METHOD | COMMENTARY | FINDINGS | HELP | TOP

© Clare Tagg 2000