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Phase I (Sep 92 - Jun 93): User involvement

'My decision who to involve ... Well basically there is the Multinational team here ??? casualty ??? manager over each and the underwriters themselves ... So the sessions normally manager for whichever ???, in the early days maybe just have one ... of the clerical people ??? below the underwriters ??? I'm just trying to think if ??? underwriters ??? We tended not to. We intended to be what do management think ... '

X021 page 002.03a (tape 01.1.08a) David Notes/Tape 19/10/93

Social influence: Team: Composition
Technical influence:


Recording
Story
Social influence
Technical influence

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© Clare Tagg 2000