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Views of phase II: City underwriter view

'There is a difference in culture between the City and Essex: Essex believe that the bugs are frustrating but not critical, and that the system will become an accepted part of the job; the City still seems to lack that belief, although Jenny is working hard to get the data in.

Underwriters can be strong willed and independent minded individuals, and unless the system gives them some direct benefit they may not regard the input of data to it as very important. This probably calls for a revised approach to training, especially in the US.

The difficulties with version two gave cynical ordinary users the opportunity to criticise, and the continuing use of the old Q&A system, although admittedly not as good, still allows corrosive comparisons.'

X056A page 026.01 Colin Document 16/08/94

Social influence: Organisation: Culture
Technical influence: System characteristics: Reliability & robustness


Recording
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Social influence
Technical influence

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