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Organisational context: Multinational Insurance

'The claims side of it is actually fairly straight forward from a business point of view, on this ICI for example, if there is a claim in the US then we pay the claim out in the US to the client and then ... the US is reimbursed ... by the UK.

... They do all the claims handling locally. If it's a huge claim and you do get multi-million pound claims in this business, massive claims, then there would be involvement from head office. There is a multinational head office claims team in London actually based in Essex, and for the large losses they are able to provide the technical claims advice and they will get in a loss adjuster if the situation demands that.'

X013 page 007.01 (tape 01.2.04) Gordan Notes/Trans/Tape 30/09/93

Social influence: Organisation: Systems
Technical influence:


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