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Phase II installation bugs: Handling of bugs

' ... Certainly in some cases it would be useful if they were actually here and they could see the problems ... as they were occurring. I mean they actually did that we had Matt, ... who spent a week here. It must have been a week when the system was behaving itself, there were a few minor problems and he could put it right on the spot which was useful rather than us having to go via Keith, from Keith to GIS and then back to us, ... You could actually see the problem and sort it out there and then.

But ... yes, it's worked fairly well. Certain things maybe we have not been told that they've been sorted out, when we've put them to one side and we'll wait until we've been told. ... maybe more time spent actually working together with them would have solved an awful lot of problems ... which we were experiencing, seen the way that we work and just how much we are dependent'

X040 page 005.06 (tape 03.1.06) Lucy Notes/Tape 09/06/94

Social influence: Organisation: Physical
Technical influence: Tasks: Maintenance


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