One of the problems with the bugs was that official reporting lines through Keith were bypassed (00532, 00740). One effect of this was that non-problems were not filtered out and the second was that Kevin, because of his lack of IT experience, did not handle errors coming to him but just passed them down to Gordan with greater priority (00740).
Social influence: |
Individual: Informal networks |
Technical influence: |
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Commentary |
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Social influence |
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Technical influence |
© Clare Tagg 2000