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Phase I (Sep 92 - Jun 93): Installation

'Tim had said there were to be no manuals. Accordingly online help was written by Keith. However a bug in version one meant it was not actually attached to the program screens, so users had to learn the system without it. When it became accessible the reaction was that it did not provide enough help - it would explain the purpose of the screen but not the actual input required by individual fields.'

X056A page 011.01 Colin Document 16/08/94

Social influence: Individual: Clout
Technical influence: Tasks: Training


Recording
Story
Social influence
Technical influence

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© Clare Tagg 2000