The problems with using the system in phase I centred around entering the data. Although each underwriter only had a few programmes (typically between 9 and 20) they did not necessarily have all the precise information about a programme required by the system (00925). In addition two underwriters shared a PC (00926) and the system did not make it easy to enter single bits of information about a programme (00925). Once the programme was entered there was general agreement that the annual renewal of programmes was much easier (00610), once the data was correct reporting would be easier (00466) and the system did make it easier for an underwriter to take over a programme (00925).The underwriter who showed me the system had no problems using the PC or showing me the system. Although he was regarded as one of the most IT enthusiastic underwriters I did not get the impression that the system was difficult to use although he only used a small number of the menu options and he did say you could get lost (00693). There were problems with correct interpretation of fields in the system particularly in the context of reinsurance (00342).
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© Clare Tagg 2000