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Use of phase I (Jul 93 - Mar 94): Organisational preparation

'Jenny has been a god-send to us. She hasn't been in the department as long as some of the others have, having worked on the case side of things before and understand it, and having worked with other services units here, has been more disciplined. The XUK way of running business is far more disciplined than X. She understands our needs as a servicing unit, you've pretty much got someone on your side, which has helped us immensely. She has also become sort of like a person in charge of City actually getting the new system, taking over from David in that respect. ... So, yes, she certainly brought a new perspective to things and it helped us a great deal to be able to put our point across.'

X040 page 005.11a (tape 03.2.04a) Lucy Notes/Tape 09/06/94

Social influence: Individual: Experience
Technical influence:


Recording
Story
Social influence
Technical influence

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