'And there has been an audit performance by X themselves and that made it clear that in Holland it was just about complete, in the UK on underwriting it was OK and in the States they'd merely entered what they had to enter reluctantly with their arms behind their backs. Now Mr Tim has hit the desk over and over again and said [Aussie accent] this lousy system, will work, you bastards. And as you know Neville is in charge of making it work in X. But the, I am not in the, I don't know how you would describe it, in the inner circle of those individuals who are organising the work, that's Neville and Gordan and Jane. ... But, I think the issue of claims in particular is pretty dreadful, I mean they've only just really made the electronic transfer work between offices that have the application installed. ... 'X075 page 001.02 (tape 01.1.02) Colin Notes/Tape 17/02/95
Social influence: | Organisation: Commitment |
Technical influence: | System characteristics: Data |
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Social influence |
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Technical influence |
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© Clare Tagg 2000