'This of course caused some frustration amongst the underwriters because they had been promised a system for year after year after year ... so I had a think about this and I went and saw David who was the then manager of Multinational ... he came back to me about a week later and said, ... I agree we should make use of what we've done, can you put as much of this as possible on to a computer program. So having sort of taken a deep breath and explained that I'd never done anything with regard to ... programs but I'd have a try ... and I'd already decided in my mind that Lotus was the wrong way of doing it ... ISU, who are the computer group here they used it [Q&A] and secondly it was the standard tool of almost anything on the system, apart from Lotus, that we all used at that time. ...X071 page 002.02 (tape 01.2.03) Keith Notes/Tape 20/01/95So having read the manual to some extent and played around and had a brief chat to them [ISU] I decided basically how I would formulate it and ... reengineered this property Lotus system into Q&A making various changes and connecting it to tables, ... restricting input to fields ... in addition ... I developed a casualty one and a miscellaneous classes one. So what we had was three separate databases ... each with slightly different data input because of the different requirements and all producing the same kind of documents.
So for the first time we actually had, could have instructions going out to different territories with standard formats subject to those different policy classes ... and we had a form going to accounts which had a premuium on it, commission, deductions and everything else ... To actually write it probably took me about six months but then it was refining, amending and so on ... not because there were errors in it but somebody realising but hang on I think we could actually restrict the input on this field ... the only trouble came when after a couple of years ... the database wasn't actually capable of holding any more instructions. ... '
Social influence: | Individual: Personality |
Technical influence: | IT environment: Existing systems |
![]() |
Recording |
![]() |
![]() |
Story |
![]() |
![]() |
Social influence |
![]() |
![]() |
Technical influence |
![]() |
© Clare Tagg 2000