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Views of phase II: City underwriter view

'I've got underwriters that have actually now finished their input and they're bang up to date. Even some of them, I think, they look at what they did in early days and think it needs a bit of ... cleaning up. But that's not unexpected on something like this I don't think. ...

For instance they've already found that to renew something that's already up to date is so quick. ... I mean for instance you can now get your instruction form to Services..is now a computerised report which you then add in some manual things in but the bones are there. ... And that works very well. It also makes the flow of information consistent. Some of the underwriters are still struggling to get it finished.'

X055 page 001.07 (tape 01.1.07) Jenny Notes/Tape 24/08/94

Social influence:
Technical influence: System characteristics: Data


Recording
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Social influence
Technical influence

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