' ... I think the training side of it ... hasn't been that good really ... the way we have trained the overseas people, that is just a joke. You know, USA colleagues, you know, it's common that we like to poo poo them and say they don't understand the system, ha, ha. Well I'm not surprised they don't understand the system.X059 page 004.01 (tape 04.2.04) Donald Notes/Tape 24/08/94... we sent out a member of our management who doesn't really use the system daily to go and do the training, initially. Keith who does know the system ... they didn't feel it appropriate to send a non-management person on a jet across the Atlantic Ocean to go and train these people even though he knew all about the system and what the issues were. I mean, you know when you're talking about the USA, a completely different culture, different ways of doing things in insurance and all the rest of it. You've got to go and sit down there for a good week or two to get it sorted out and they've had horrendous problems, even more so than we have I think.'
Social influence: | Organisation: Culture |
Technical influence: | Tasks: Training |
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Recording |
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Story |
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Social influence |
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Technical influence |
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© Clare Tagg 2000