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Resources
Influence on the Multinational development
Resource limitations were an important but rarely critical influence on the development. With staff the limitation was not that there were not enough staff but that existing staff were too busy (C.2.3d, C.3.1g) and it took a long time to recruit or release new staff (C.2.5g). This delay seems to have been due to the time required for recruitment rather than difficulties in recruitment (C.2.4d). Time constraints occurred because of the need to meet deadlines (C.2.2c) and the timing of those deadlines (C.2.4d). Financial constraints were more concerned with budgetary processes rather than particular shortages of money (C.2.5g).Implications for the Multinational development
Resource limitations were not really a problem for Multinational but nevertheless an understanding of the impact of resource shortages would have helped them to make more effective plans. One of the notable features was the time taken to recruit project leaders and the loss of momentum of projects during this period (C.2.4d). Although it might not have been possible to reduce the time, Gordan could have taken action to progress the project had he been aware of the delay at the outset.
The delivery of phase I was affected by a shortage of staff in user departments to undertake the data entry (C.3.1g). This problem had been signalled in the IT Strategy but insufficient allowance was made. If they had been more aware of how important it was to consider staff shortages, they could have either re-timed the delivery, recruited additional staff or allowed for overtime.
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© Clare Tagg 2000