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What affected the use of the system?: Attitudes to change

One of the difficulties in getting the system used was that, like any IT system, it involved change and people don't like change (00704). One of the problems that made the change harder to handle was that the company ran leaner than it used to (01035).

Social influence:
Individual: Responses
Technical influence:

Commentary
Social influence
Technical influence

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© Clare Tagg 2000