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What affected the use of the system?: Training

A limited amount of training was probably provided for phase II (00345,00818, 00584) and Keith provided support to underwriters in their use of the system (00882). However there was a general lack of enthusiasm for further training (refresher or training for new underwriters) amongst the underwriters and their management in London (00838, 00949, 00461).

Social influence:
Technical influence:
Tasks: Training

Commentary
Social influence
Technical influence

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© Clare Tagg 2000