'The sentence I found very frustrating is: "The system is hardly used." Well if you go over to the people in Essex, that's the only system. They rely on that system. The department of 20-odd people are now using it, the underwriters are using the system. ... 'X060 page 001.05a (tape 01.1.05a) Gordan Notes/Tape 14/10/94
Social influence: | Individual: Responses |
Technical influence: | Process: Quality procedures |
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Recording |
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Story |
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Social influence |
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Technical influence |
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© Clare Tagg 2000