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Use of phase I (Jul 93 - Mar 94): Use of phase I by underwriters

'It was agreed that Multinational underwriters would tidy up their programmes while Underwriting Services would tidy up the individual policies. However Multinational Underwriting Services was still being set up and some underwriters were reluctant to use the new system - entering a new programme could take from one to three days, ...

On the other hand there are not many new programmes and existing programmes seldom change completely. Most Multinational underwriting consists of renewals, and the systems work for these is mostly done by Underwriting Services - underwriters modify the overall programme where necessary (and have remarked on how easily this can be under the new system).'

X056A page 014.01 Colin Document 16/08/94

Social influence: Organisation: Structure
Technical influence: System characteristics: Usability


Recording
Story
Social influence
Technical influence

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© Clare Tagg 2000