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Data audit: Doing the audit

'We're auditing a 10% sample of every underwriter across all classes so that it looks at all the different problems and hence the underwriter's name is going to be on that audit. It's going to say, me, the class and all the errors, well not errors, lack of interpretation or whatever. And we've devised, well I've devised a basic summary sheet as such. After the audit is complete we will obviously hand over all these forms over to the underwriters and say on the cases we have looked at these are the errors, you actually complete them by doing this and we'll reaudit you in a couple of months or whatever. And so whatever happens out of the audit at least some of our records are going to be improved. ...

There is three of us doing this. There's myself as an underwriter, there is another guy who is a systems guy, there is another one who is a head office systems guy who's involved in actually organising machines and look actually behind it as to why things do not work and whatever and there's an overall leader who's actually head office general manager. But as you can imagine as I'm the only underwriter on the team, I'll be looking at an awful lot of it. ...

what we're going to do a lot of the audit we don't actually have to have a word with any of the underwriters at all because obviously we can produce reports off the system, copies of all the screens and we're asking for all of the underwriting files and then we can just sit in a room and look at the hard copies of the screens and the underwriting files, see if there are any errors or anomalies, we can highlight those, put them on our forms and then we can have a word with the underwriter, like a half hour chat just to say we've come up with this. Is this error an actual error or is it because I haven't understood the case correctly? ... '

X058 page 002.04a (tape 02.2.05a) Noah Notes/Tape 24/08/94

Social influence: Team: Composition
Technical influence: Process: Quality procedures


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Social influence
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