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What affected the use of the system?: Training

Initially a system manual was not produced because Tim decided that users would know how to use the system from their involvement in development, training and online help (00598). Unfortunately there was bug in phase I which initially prevented the online help being accessed (00130). The US in particular, viewed a manual as an integral part of any system (00918) and in the UK a manual was seen as a comforter and a stick to persuade people to use the system (00472). A year after the system went live they began the process of writing a manual (00537, 00801) although they were still talking about it being nearly finished six months later (00828).

Social influence:
Technical influence:
Tasks: Training

Commentary
Social influence
Technical influence

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© Clare Tagg 2000