'The files are often held up here, people are at Essex who will be inputting it, so somewhere there's got to be a marrying up. When I raised this the other day, Jenny said, well the files will have to go down there for them to do it. But that's easier said than done because a lot of these people don't understand what these files are about. You've got a person who has only done, say, a bit of UK motor or a bit of UK householder's business, and this is the sort of my experience when they came up and did some training recently, who's trying to put on a Multinational case, who doesn't understand what all this cover is on an MBVI policy. So how can they sort out what perils are, and think, oh, there should be a limit on this, somewhere, surely there is a limit, and know that she wants to look at it. ...X071 page 007.05c (tape 03.2.02c) Keith Notes/Tape 20/01/95No-one's given them a global picture of the system in the sense of, we know you don't deal with all this but to give you some idea of where your bit fits in, this is where we are, which they need to know really because otherwise you're asking people just to tick boxes without knowing how it effects other things. ... '
Social influence: | Individual: Experience |
Technical influence: | Tasks: Training |
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Recording |
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Story |
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Social influence |
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Technical influence |
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© Clare Tagg 2000