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Use of phase I (Jul 93 - Mar 94): Use of phase I by underwriters

'I think that Holland are very enthusiastic and the guys in the States are making good progress. The success in Holland was because they were also using the Q&A ... they were able to convert, their data into the new system ??? its a much smaller operation. They've been able to go through the whole twelve months policies and satisfy themselves that the information we've got is correct, it may not be as comprehensive as they would like it but at least what's there is right and then they can add to it over time. The US guys had really to come from nowhere, they hadn't got a system to start with, so they're coming at this for the first time. ... ' ... '

X021 page 005.01b (tape 02.1.02b) David Notes/Tape 19/10/93

Social influence: Organisation: Structure
Technical influence: IT environment: Existing systems


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