Data quality problems were probably a contributing factor in the lack of impetus on the development of reporting capabilities because many of the reports would be useless without good quality data (00475, 01006, 00132, 00945). There seems to have been an attitude of first we get the data in and then the system will be useful to us (01126, 00049, 00924, 00914). Unfortunately the length of time spent getting the data quality right meant that people did not see that the system would be useful to them (00646) and there was confusion over the need to have good data but also how to persuade people to use the system (01012). The impact of data quality on development is illustrated by the success of the McDonalds system which did not involve existing policy or claim data because it was a completely new setup (01098).
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© Clare Tagg 2000