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What affected the functionality that was delivered?: Business user involvement

There was some feeling that David was remote from the underwriters (00563) and actually the system was designed by a senior manager (David) and someone who had just spent 6 months computerising the system (Keith). Were either the underwriters or the Services people really represented? Although other people were involved, the shape of systems was affected very largely by those working full-time on the project particularly when they were as 'strong-willed' (00172) as David.

Social influence:
Individual: Personality
Technical influence:

Commentary
Social influence
Technical influence

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© Clare Tagg 2000