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Phase I (Sep 92 - Jun 93): User involvement

'I mean we're insurance staff, we're not computer experts. ... the Services unit, every single member of staff is used to using the mainframe. So in other words, a mainframe system is devised, we are shown how to use it. You don't change it. There might be one or two things which you think there's got to be a better way of doing it, but you don't think beyond that. To be actually asked how you want a new system to be designed is totally alien to our way of thinking. ... '

X040 page 005.07b (tape 03.1.07b) Lucy Notes/Tape 09/06/94

Social influence:
Technical influence: Tasks: Requirements definition


Recording
Story
Social influence
Technical influence

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