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Organisational context: Key factors for X

'This operation from way back when I first joined it [in 1986] has been very much business led, let's go out and get the business. And when I first came in, the person ... who was in charge of the department, all he was concerned about, this was [also] the view of senior underwriters at the time, ... was getting the business on the books, how you actually deal with it from then on didn't interest him and in a way that view, I think, has continued but to a lesser extent ... but no one's ever sat back and said, well look, we've got to control this business as well because if you don't control it you haven't got a business and people short-circuit the system so that for example money came into the accounts area or was reported in the accounts area and instead of saying get this on and get the data across, it was a question of look give them a note of how much it is and who's supposed to be paying it and we'll do it from that, which isn't the way to do it.'

X071 page 003.01 (tape 02.1.01) Keith Notes/Tape 20/01/95

Social influence: Organisation: Culture
Technical influence:


Recording
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Social influence
Technical influence

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