INDEX | ORGANISATION | TIME LINE | PEOPLE | STORY | RESEARCH METHOD | COMMENTARY | FINDINGS | HELP | BOTTOM

Use of phase I (Jul 93 - Mar 94): Use of phase I by underwriters

' ... I think ... a lot people ... see it as processing and it should be done by the Services clerical function, not by an underwriter. I think while a lot of that is true, it's not strictly true, some of it will always need to be done by the underwriter and in fact they should feel that is their ownership of the programme. And that's a culture thing, ... it's the younger ones..it's so frustrating they want to get on and ... do the glamour part of the job. They don't want to be bogged down with the backroom and I think some of them find it quite difficult to realise that they may have no more than 10 or an dozen programmes or clients for which they have programmes. One of the things..it isn't just the up front negotiation and perhaps a couple of trips overseas or whatever and then you pass it all to someone else but you have got to make that programme work in every sense and you are responsible for it. To the point of making sure your Services colleagues do input the rest of the data that you're not inputting yourself, to be comfortable that all the data that is there is correct so that if we do run a report ... you can have total confidence in what is in the machine. ...

It's all down to ownership and the thing that it's not just a matter of go out and get. The best part of this job is, is being in the market, meeting people, it's discussing difficult things. Basic insurance is deadly dull at the end of the day and I don't think there's many people who would disagree with that. It's the individuality of the cases especially within Multinational because they're so big, they're so diverse, you have some real blue chip names ... but there is the ownership of the whole ... why should someone just have that side of it and not do the rest of it. At the end of the day, you tend to find that with every job whatever it is there are monotonous parts and I think sometimes you have to mature into that knowledge. ... And I think that's a culture thing, they just need it knocked into them a bit.'

X036 page 002.10 (tape 02.1.06) Jenny Notes/Tape 02/03/94

Social influence: Organisation: Culture
Technical influence:


Recording
Story
Social influence
Technical influence

INDEX | ORGANISATION | TIME LINE | PEOPLE | STORY | RESEARCH METHOD | COMMENTARY | FINDINGS | HELP | TOP

© Clare Tagg 2000