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Phase II (Sep 93 - Mar 94): Functionality in phase II

' ... In fact screens did not change very much for Version II. ... The only thing that changed..well, there were two things that changed. We changed the renewal. That went from being an item on a kind of table for an endorsement transaction. We changed it to being a function button on the bottom of the screen, because we thought it was more fundamental than just picking out an endorsement. The other thing we changed was, because of something to do with the sorting, the order of the policies came up differently within the different countries ... I don't know why that happened, but it did, and that seemed to really annoy everybody. That was a mistake on our part. But the renewal thing was a deliberate thing, which we agreed with one of them that we would do it that way. ... '

X060 page 003.05c (tape 03.1.01c) Gordan Notes/Tape 14/10/94

Social influence:
Technical influence: System characteristics: Usability


Recording
Story
Social influence
Technical influence

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