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Phase II installation bugs: Reflections on bugs

' ... It's definitely been frustrating but it's been challenging from my point of view. Ok I'm not the one who's got to sit there and use the damn thing every day, hour in hour out if you like as much as my case handlers do. Having been involved with it from the start, I can see how far it has progressed. Having been involved in meetings which they haven't seen how far it can potentially go. So I certainly see it from a different point of view than they do. There have certainly been times when all of us have wanted to pick up our PCs and throw them out the window into the river. I mean we phone up GIS and say, it's crashed again, what's gone wrong? And they say, we honestly don't know. If you don't know, what are we supposed to do?'

X040 page 005.05a (tape 03.1.05a) Lucy Notes/Tape 09/06/94

Social influence: Individual: Responses
Technical influence: System characteristics: Reliability & robustness


Recording
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Social influence
Technical influence

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