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Multinational phase III: Process automation

'David I don't think was too concerned about the service side of things, you know, it's more important to get the underwriting right. ... the work, that we are doing now ... the analysis work is very much focused on Lucy's area and trying to look at the other things that are still aren't available from the system. Some things they do half on the system and half off the system and trying to automate as much as possible, not just blindly, but looking at the way they do things as well and how we can improve the efficiency so there's a lot of work being done in that area.'

X041 page 002.05a (tape 01.2.04a) Gordan Notes/Tape 14/06/94

Social influence: Organisation: Systems
Technical influence: Tasks: Requirements definition


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Social influence
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