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Phase II installation bugs: Reactions to bugs

'The other thing is, ... Holland, they haven't had this problem of the database falling over all the time but as far as other system problems they actually use the system more thoroughly than London. So they had them just as much but there's never been so much grief which in some cases means they've got left behind a bit simply because they haven't given us so much grief which isn't right. It's not as it should be. Generally they're a lot easier to work with, they say oh, we've got a problem with this programme, we'll carry on with this one can you have it fixed by as soon as possible. Not I've got a problem with this I'm going to go home now and it'd better be fixed by tomorrow morning or I'll come in and lose another day. ...

There was a period about ??? four or five weeks ago when it was just getting hysterical really. As soon as there was any hint that something might be going wrong, there would be you know managers on the phone screaming at us even if it was something complete nonsense. Like there was one, where, you know, somebody's LAN cable had come out, they couldn't log on to the LAN they hadn't got anywhere near the system, they couldn't log on to the LAN or even their PC. They go screaming to management, management come screaming to us, we start looking for system problems. I mean there's an IT department to sort out those problems down in London. The trouble is they can't log onto the LAN but we hear about it fifth hand and have to sort out problems like that from here. Not sensible. And that's not happening now. That's gone. ... '

X042 page 002.01f (tape 05.1.01f) Matt Notes/Tape 14/06/94

Social influence: Organisation: Culture
Technical influence: System characteristics: Reliability & robustness


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