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Organisational context: Physical organisation

' ... the underwiter has cases and the service staff have cases so therefore you build a rapport and if you tend to find, I haven't seen yet, a real clash you would move them, you would change it round because it's not good for either end. ... '

X036 page 002.13 (tape 02.2.01a) Jenny Notes/Tape 02/03/94

Social influence: Individual: Informal networks
Technical influence:


Recording
Story
Social influence
Technical influence

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© Clare Tagg 2000