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Phase II goes live (Apr 94 - Aug 94): Phase II installation bugs

' ... for about a month or so after version II was launched it was unusable for instance, and then it's become very difficult to use. It lost information that had been done on version I. You know all sorts of things ... We had a classic recently where we found..we looked at one programme and the perils appeared in the policies but not at the programme level, well it can't get into policies unless it's been at programme level first. ... we're nearly there, I keep a brave face on it outside, I keep plugging it, I bang my head against a wall sometimes.'

X055 page 002.03a (tape 02.1.01a) Jenny Notes/Tape 24/08/94

Social influence: Individual: Responses
Technical influence: System characteristics: Reliability & robustness


Recording
Story
Social influence
Technical influence

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