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Use of phase I (Jul 93 - Mar 94): Use of phase I by underwriters

' ... the instructions to renew or issue those policies come from the system. ... [The policies are not produced by the system.] They're all different ??? there's no consistency if you like between them and at the end of the day what we've done is not taken away the people using the system locally ... basically a new case would be underwritten first in terms of conditions by the underwriter here in London who sets up the details on the system really as a record ??? instruction to the people down in Essex to then put in place a policy here and a policy there in accordance with the overall framework which has been agreed. ... and then the concept is that the underwriters in those countries actually put into the system the details affecting the policy that they've issued ??? ideally doing it once and then running all the systems from that rather than doing it twice. For countries which aren't on the system, then this information is generated on pieces of paper, faxed off to our offices elsewhere and the details come back and are entered into the system by the girls in Essex. ... '

X021 page 005.01a (tape 02.1.02a) David Notes/Tape 19/10/93

Social influence:
Technical influence: System characteristics: Functionality


Recording
Story
Social influence
Technical influence

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