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Multinational phase III: Process automation

'Another area is called, it's been called process integration, fancy name, and that's all the service side of the business. ... say X double the amount of cases they've got in the next year or so, then could we do that without increasing the Service team for Multinational. In other words, can we make things so efficient through the use of the system automating things, and electronic transfer between countries, you know that we can really get that well organised and X can expand without necessarily incurring huge overheads. From a business point of view that's what's behind it and again there's some analysis work being done in that area at the moment to identify what can and can't be done.'

X041 page 006.01a (tape 04.1.01a) Gordan Notes/Tape 14/06/94

Social influence: Organisation: Strategy
Technical influence: Tasks: Requirements definition


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