'{Traditionally, if you were doing analysis, you would go in and watch the business as it was going at the moment. Did you do that?} ... No, I don't think we did. ... We very much concentrated on underwriting in the insurance and claims, we didn't look too much at the the services area at all. I think that we thought they kind of just sent things out. They do the underwriter's donkey work, but I don't think we looked at it closely enough. ... 'X041 page 002.05b (tape 01.2.04b) Gordan Notes/Tape 14/06/94
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Technical influence: | Tasks: Requirements definition |
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Technical influence |
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© Clare Tagg 2000