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What affected the use of the system?: User attitudes

The first attempt at computerisation of the operational side of Multinational underwriting was developed by an underwriter using Lotus 1-2-3. This captured underwriting data generated reports for accounts (00695) and faxes instructing overseas territories to issue policies (00887). Following this work was done by XUK on developing a mainframe system but this was stopped by Tim who favoured a PC system developed by X-Group (00888, 00697). There was a view that the various attempts at computerisation had left a poor image of IT in X but there is little evidence amongst the underwriters of this (00415, 00695).

Social influence:
Technical influence:
IT environment: Existing systems

Commentary
Social influence
Technical influence

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© Clare Tagg 2000