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Phase I (Sep 92 - Jun 93): Prototyping

'{Traditionally, if you were doing analysis, you would go in and watch the business as it was going at the moment. Did you do that?} ... No, I don't think we did. ... We very much concentrated on underwriting in the insurance and claims, we didn't look too much at the the services area at all. I think that we thought they kind of just sent things out. They do the underwriter's donkey work, but I don't think we looked at it closely enough. ... '

X041 page 002.05b (tape 01.2.04b) Gordan Notes/Tape 14/06/94

Social influence:
Technical influence: Tasks: Requirements definition


Recording
Story
Social influence
Technical influence

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