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Multinational phase III: Minor enhancements

' ... I had a case yesterday, I only just found this problem out, what we do we have a policy and once you make it live as with your household policy, motor policy, if you want a change it's done by what we call an endorsement. So we create an endorsement. It doesn't force you to go through the premium screen but if you do go into the premium screen it says do you want to create an additional premium or not. You say no, and you come out of it and you think, fine. And if you print a document for the accounts area it says premium zero. If you do a report, call up a history, ... the premium that was last in there actually shows as being the premium that you are charging for that time, so as in yesterday's case where we'd got a million french francs, and you create an endorsement and you actually say, I don't want an endorsement premium, go into history and you've got a million francs, a million francs, and there are four endorsements on this policy. So if you actually did a report of the premium you'd have a four million premium. Now, this comes down to checking again. And I think there were all sorts of reasons why it was wrong, because programmers have changed, because numbers of people weren't there, because they were doing this other Marine thing at the time. ... '

X071 page 005.04 (tape 02.2.06) Keith Notes/Tape 20/01/95

Social influence:
Technical influence: System characteristics: Reliability & robustness


Recording
Story
Social influence
Technical influence

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