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Use of phase I (Jul 93 - Mar 94): Organisational preparation

'You know, we've held lots of training sessions which have mixed results like I haven't got time, or I know it, I don't need to go. I would say at this point that a lot of this comes across as a bit lazy but on the whole they've got on with it ... It's partly human nature because you're asking them to do extra work, inevitable when you get a new system on top of what they're already doing at a time when every company has been cutting back so tightly on its resourcing of staff, everybody's leaving anyway, there hasn't been any spare time and one criticism I would have ... is that perhaps if late in 1992 they had really sat down and analysed the human resources that would be needed to put it in. I'm sure it was looked at but either it was looked at and got drastically wrong or it wasn't given sufficient time ...

It's not given enough priority and end of the day if the human side doesn't work the system's going to fail because its going to be rubbish in.'

X036 page 001.05 (tape 01.1.05) Jenny Notes/Tape 02/03/94

Social influence: Organisation: Resource issues
Technical influence: Tasks: Training


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