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Use of phase I (Jul 93 - Mar 94): Phase I system problems

' ... And they [Essex] were the ones that had the crashes. A lot of it was because they were accessing the network here in the City of London, it's the router, if that's the correct expression. Anyway it was that bit that kept crashing. And for instance it took them 15 hours to put 12 records in, once. And all these things don't do anything for the PR of the system, when people have spent a while putting information in and it crashes on them and loses the information. ...

and if it doesn't quite work through as you expect it to, it tends to be thought a system fault. Often it's not, often it's the person doing it but one of the things that's come out since is the fact there is no manual with this system and that was deliberate, there was going to be help screens behind each screen. The help screens were there, ??? people kept saying but we can't get at them. ... Keith found it wasn't actually attaching or whatever. You'd pull it up and all you'd get was the heading. But the data behind the heading wasn't then coming through. It was worse than useless, it was in the machine, but you couldn't use it. ... '

X036 page 001.08 (tape 01.1.08) Jenny Notes/Tape 02/03/94

Social influence:
Technical influence: System characteristics: Reliability & robustness


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Social influence
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