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What affected the use of the system?: Communication

The transfer system which transferred information electronically between offices also suffered from problems. These were caused by data problems, some errors and a lack of understanding about how the system worked (01005, 00711, 00586). Six months after phase II had gone live there were still some misunderstandings about how the transfer system worked (00802).

Social influence:
Technical influence:
System characteristics: Reliability & robustness

Commentary
Social influence
Technical influence

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© Clare Tagg 2000