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Views of phase II: Relationship between Essex & City

'It's also my job as their supervisor, to keep their [case handler's] morale going. ... And there are certain days we all sit and swear at the PCs. And you think, I mustn't do this, I must make sure that they go home in the right attitude: tomorrow it will be better. I think they are realising that eventually it's worth putting the time into it now, to end up with a system which is going to save them time in the long run. ... when more automation of the manual processes come into being, they will realise that it will save them time. All it's done is cost us time since it's been implemented ... '

X040 page 003.06a (tape 02.1.07a) Lucy Notes/Tape 09/06/94

Social influence: Team: Leadership
Technical influence:


Recording
Story
Social influence
Technical influence

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