' ... Well, firstly I think we did the right think in phasing the introduction, initially it was going to be a big bang but in reality we never got ??? of the system to launch on that basis ??? and there was a lot of pressure to have something up and running by the earlier parts of ??? I think it would have been too much to take on board as one big bang and it made a lot of sense to introduce people gradually to the technology ??? and just one of the modules of the system ??? get them used to using the mouse ??? how the system works ... so that when we came along with the main policy class ??? at least they were familiar with the technology ??? concentrate on the differences.X021 page 004.02 (tape 02.1.01) David Notes/Tape 19/10/93And since then they've had a follow-up training session which ??? appreciation and advanced training for those who ??? ... I changed jobs before this was finished. So once we got to the end of the first phase, my involvement with the project moreorless ceased ??? at ... the beginning of July which was when the last part of the first phase went live. I can only give you an outsider's opinion ...
The aim was to convert ??? fullest extent possible from the previous PC system ??? into the Multinational System. I don't think enough attention was spent ??? on the mechanics of the conversion process ??? mechanics of that from a systems and a business point of view so there was a bit of a hiccup ??? and before we knew what was happening people were going back to the old system ??? waiting for them to get the new one sorted out ... I think that was one of the problems of telling people we've actually gone to the system and then ??? launching the system actually in reality ... the system is now being used to the extent we would expect it to be.'
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Technical influence: | Tasks: Training |
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Technical influence |
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© Clare Tagg 2000