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Use of phase I (Jul 93 - Mar 94): Phase I conversion

' ... I think at the end of the day, there was always going to be a couple of months of a bit of lurching, but it wouldn't have been too bad if it was summer months. We're never quiet but we're comparitatively quiet in the summer and I just think it would have helped the PR a bit if it had worked better to start with. ...

It wouldn't have been people thinking I've spent a couple of hours and its a waste of my time and I haven't got anywhere. It's not always the system's fault, most of the time it's the human input fault as well. The workman blames his tools, if you're not confident about how something works anyway.

... if we'd done these dry runs at the end of '92, ... you could have taken out a couple of people who were pro IT if you like, keen on seeing how it works, some people are naturally nosey in a very positive way to see what it does and how it does it ... '

X036 page 002.01 (tape 01.2.05) Jenny Notes/Tape 02/03/94

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