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What affected the use of the system?: Commitment

By February '95 they had decided that a relaunch in America was necessary (00944) since the system was only used sporadically (00617) and ineffectually (00619). Senior management in the States seemed to attach low priority to the system (01010) and even when a more IT literate underwriting manager was appointed he recommended the use of spreadsheets (01010, 00645). Eventually they hired in an outside contractor to load the data (00942, 00658).

Social influence:
Organisation: Commitment
Technical influence:

Commentary
Social influence
Technical influence

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© Clare Tagg 2000