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'I think we get a little bit cross with the lack of..sometimes lack of communication or accurate communication from GIS. ... I think because they've been rudderless for so long or a better expression, no project leader, we've had ... maybe one or two or three people working on it but all at different tangents. And I don't think all the messages have always got through. And whereas they used to be very good, we've had several instances..we had the classic situation, we had one of our monthly IT review meetings, of which we've got another one tomorrow, and we mentioned for instance that ... we were reporting when the system crashed but GIS wasn't ringing us back to tell us that it was back on line and we would leave it sometimes for a couple of hours and they'd say, oh it's been back on for an hour and a half. So we'd wasted that time. ... and they said oh it won't happen again, the very next day we get exactly the same thing again they hadn't told us. You know this lack of communication coming back through. I think it's just partly because they're all being pulled in different directions, to be fair, and they're not resourced as they should be to handle what's going on.'
X055
page 001.04 (tape 01.1.04) Jenny Notes/Tape 24/08/94
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