'I mean we're insurance staff, we're not computer experts. ... the Services unit, every single member of staff is used to using the mainframe. So in other words, a mainframe system is devised, we are shown how to use it. You don't change it. There might be one or two things which you think there's got to be a better way of doing it, but you don't think beyond that. To be actually asked how you want a new system to be designed is totally alien to our way of thinking. ... 'X040 page 005.07b (tape 03.1.07b) Lucy Notes/Tape 09/06/94
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Technical influence: | Tasks: Requirements definition |
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Technical influence |
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© Clare Tagg 2000