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Use of phase I (Jul 93 - Mar 94): Use of phase I by underwriters

' ... [It produces the paperwork] but the Q&A did that, printed your URS and IRS. ... The IRS are the international reporting forms coming back from overseas of both premiums and claims. Some of those are now done electronically, none of those yet are actually done by the machine, but that's something which is being worked on by the system. URS, underwriter report forms are what we use for our accounts department for the debitting and reinsurance arrangements, they are now all generated by the machine. ... on Q&A you couldn't pull all the data off necessarily or in the format you wanted it, but this I believe is a much more malleable system, all the data can come off in whatever shape or form you want it. ... That's a plus, but once the data is on there. And it's doing a lot of things like saving accounts services; they want reminder listings ... We've raised a system that somebody pushes the button to create a URS, it automatically generates an entry on an IRS reminder listing so that Barry's team next door can have a listing on the machine either on paper that can tell them all the entries we've raised here of which they can then match the IRS coming in from overseas, and use that as a control. ... It's not for the underwiters, it's for Services.

... when management ask for information like: what policies have you got in France? All that is in there, they can pull it..at the moment each underwriter is asked individually, what programmes have you got that have got French exposures and give us a report of this, this and this. They have to ring somebody up or find it individually ... so they will find a lot of these tasks disappear, they won't see them because it's being done automatically by the centre not each person having to go through their portfolio.

... Everytime we have something like this that goes on, we say well next year you won't need to do this it will all be done for you. One of the biggest things is the return we do to reinsurers and they ask for a lot of information about our portfolio especially things like casualty perils such as the Californian earthquake and windstorms say on the east coast of the States. Now all that sort of information is being programmed into the system and once the data is on there and correct, all that Keith has to do, she says making it sound easy, is pull off a report. And that's it. Whereas in the past it's been done manually, or it's been pulled off the old Q&A and because we've known that the Q&A's been suspect we've had to verify every entry. It takes a massive amount of time.'

X036 page 002.09b (tape 02.1.05b) Jenny Notes/Tape 02/03/94

Social influence: Organisation: Systems
Technical influence: System characteristics: Functionality


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