' ... X have appointed a new Multinational Claims manager, a guy called Don, and part of his brief is to make a success of the claims side of the system. The latest state of play is that the download from the UK mainframe to the UK X system works as far as it can, in that all the policies it can attach claims to it does, so technically that's a proven way of doing things, and in fact that process in Holland is working fine. It's not working at all in America as a result of the underwriting issues for policy data. And I think we've got to sit down and do some thinking, if we're going to be rolling it out to all these various countries. What we need to do is sit down here and make sure that we understand the flow of data properly. It's not that complicated, but there's lots of scope for confusion, and we just need to do the thinking and set it down on paper: "This is how it will work. If there is a claim in America on a UK programme. This is what happens." And there's only a few cases. Now Neville's agreed with that. But what I'd like to see is the claims people owning it all a bit more. I think I made this point to you in the past, nobody has ever really owned the claims side of it. It seems to fall between underwriters, claims people and IT people, and I'd like Don to really own it, and I think he will. He's good. ... 'X081 page 008.01 (tape 04.2.01) Gordan Notes/Tape 17/02/95
Social influence: | Organisation: Systems |
Technical influence: | System characteristics: Reliability & robustness |
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Social influence |
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Technical influence |
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© Clare Tagg 2000