'I'm by no means a PC ??? I have no idea whatsoever what goes into the behind the scenes working of this, all I know is things which we think might be very easy to put right and correct, you mention it to GIS and they think, oh no, you can't do that, that will take days and days. But it's only changing a field which has something slightly different.X040 page 003.04 (tape 02.1.05) Lucy Notes/Tape 09/06/94It's very, very difficult for people on one end to understand how the other end operates. It's very difficult for people in GIS to understand what sort of consequences these problems actually have. I mean in the job we do it's absolutely imperative that the information which we send out to the overseas countries goes out correctly, otherwise you spend more time working out what has gone wrong in the first place, get the overseas territory totally confused as to what they're supposed to be doing, you end up spending twice as much time in the long run actually trying to put the thing right.
We were getting to the stage where every single form which we were producing was not correct. Information shown on the screen was not always printing out the same on the documents produced. So, say for example a client such as ICI, we produce in one go sixty or more instruction forms, each one covering a policy, each one to go out to an individual country, territory branch, each one giving details of what they are supposed to be setting up locally. If every one of those forms has to be manually checked, and maybe only one of those has got an error on it, because errors themselves aren't programme related, they can be restricted to individual policies. I think many of them GIS are mystified by exactly what on earth went wrong. ... '
Social influence: | Individual: Experience |
Technical influence: | System characteristics: Reliability & robustness |
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© Clare Tagg 2000