INDEX | ORGANISATION | TIME LINE | PEOPLE | STORY | RESEARCH METHOD | COMMENTARY | FINDINGS | HELP | BOTTOM

What affected the use of the system?: Training

The system had to be completely relaunched in America in January '95 because of a complete failure to load data and a change of underwriters (the previous ones were made redundant). They were hopeful that having identified two IT literate underwriters and with a proper training programme they would be successful (00719, 00873).

Social influence:
Organisation: Change
Technical influence:

Commentary
Social influence
Technical influence

INDEX | ORGANISATION | TIME LINE | PEOPLE | STORY | RESEARCH METHOD | COMMENTARY | FINDINGS | HELP | TOP

© Clare Tagg 2000