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What affected the use of the system?: User attitudes

Some of the underwriters believed in the system and controlling their cases and so used the system while others believed getting the business was more important (00493) and didn't believe in their programmes being on the system. This was not a volume issue as an underwriter was typically responsible for 10-20 programmes (00072).

Social influence:
Individual: Responses
Technical influence:

Commentary
Social influence
Technical influence

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© Clare Tagg 2000