INDEX | ORGANISATION | TIME LINE | PEOPLE | STORY | RESEARCH METHOD | COMMENTARY | FINDINGS | HELP | BOTTOM
'The acquisition and retention of large commercial insurance business depends on the provision of a first rate service, both in the UK and via X-Group's international service network. Service has to be both local, handling local premiums, claims and surveys, and central, giving the client cash and information and account management. Again the set up of X as the dedicated handler of all X-Group's multinational business will make the network more unified and responsive, and gives the opportunity to set new service standards by revamping the service network and setting service level agreements.'
X009
page 004.04 Mel,Tom,Colin Document 01/11/91
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INDEX | ORGANISATION | TIME LINE | PEOPLE | STORY | RESEARCH METHOD | COMMENTARY | FINDINGS | HELP | TOP
© Clare Tagg 2000