' ... It's quite interesting we had a planning away day with senior managers from the department and I get a lot of hassle because obviously I have to sort of harange them to try and get things done. My own team are the ones most up to date. They're not there to be fair, they're not there. I've got 3 out of my 7 that are right up to date, which isn't bad going. And I think there's probably one or two in the other two teams who ??? and when we had this day we were talking about IT and it got quite heated because we've just changed teams, we've now got three teams, instead of two. ...X055 page 001.09 (tape 01.2.02) Jenny Notes/Tape 24/08/94There's some work changing around and we had a handover form done saying it had got to be up to date before it could be handed over to another team. That actually came from the underwriters' suggestion themselves, specially from..mainly from those who were trying to get on top of it. They'd already cleared up other people's mess in the past and they didn't want to get into that situation again, which is very sensible. And one of the other managers was saying, I think we should just have a quick cut off now, a quick hit and say that's it, the past is over. I said you must be joking, over my dead body, specially as he, probably, unfortunately for him, has got two or three of the worst offenders for not having bothered or being very lethargic about the machine. ... '
Social influence: | Individual: Responses |
Technical influence: | System characteristics: Data |
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Recording |
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Story |
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Social influence |
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Technical influence |
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© Clare Tagg 2000