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Use of phase I (Jul 93 - Mar 94): Use of phase I by underwriters

'What I find...one thing I haven't talked about is what's happened since it's gone live, because there is still a resistance to use the system, despite the fact of all this prototyping, all this involvement and the attractions of the system, the ease of use because everything is table driven, it's clicking on things, it does a lot of the work for you. There is still a resistance in the business for people to use it. Because when you start to use the system in a real situation you quickly find things you haven't thought of no matter how well it's been prototyped.

... And people are still "..that's no good, because it doesn't do this".. and we still get that and I find that really irritating. And you know then you start questioning, well you know, there isn't a solution to creating a system that everybody really likes and wants to use it's just not possible, be realistic about these things..Users don't like change whatever you do.'

X013 page 028.03 (tape 04.2.08) Gordan Notes/Trans/Tape 30/09/93

Social influence: Organisation: Commitment
Technical influence: Process: Methodology


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