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What affected the use of the system?: Aptitude of staff

There were big differences between the attitudes of the underwriters in the different countries to automation (00263) which were not related to language spoken. The Americans were at one end of the scale and didn't even use the mainframe (00263). Part of the reason for this was the average age of the underwriters and their PC literacy (00263, 00616). 'The further west you are the more IT illiterate you are' (00292). It was also reflected in their belief in computerisation with the Dutch embracing the 'IT ideals' (00292, 00394). In consequence after a year the UK and Holland were generally using the system for renewals but the use in the USA was much more patchy (00535).

Social influence:
Organisation: Culture
Technical influence:

Commentary
Social influence
Technical influence

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© Clare Tagg 2000