INDEX | ORGANISATION | TIME LINE | PEOPLE | STORY | RESEARCH METHOD | COMMENTARY | FINDINGS | HELP | BOTTOM

Phase II installation bugs: Reactions to bugs

' ... 160 is an alarming figure but it's also a completely misleading figure because in that 160 there are a number of things that are, kind of repeated because one person finds it and then ... I get 4 or 5 other incidences of it before we fix it. So you know there's a lot of that in there, there's a lot of enhancements in there as well and there are a lot of things which are just you know, I don't know how this works in the system.

... what we've done now is ... try to categorize these things, ... Stuart had a go at producing some statistics and there were nothing like 160 problems ... but of course, the difficulty there is Jenny, whenever she's within earshot of any senior management bloke, she will say ... don't you know there's 160 problems with this system and that hasn't helped at all, which is a bit of a shame. ... there's no point in me trying to..well actually it's not 160 because, you know, it's 50 or 60 which is more like the number, then that's too many anyway so ... there's no point. So, all in all, I think we're out of the woods now, I do think that. There is only a trickle of things coming through now and they're very very minor.'

X041 page 001.05 (tape 01.1.05) Gordan Notes/Tape 14/06/94

Social influence: Individual: Clout
Technical influence: System characteristics: Reliability & robustness


Recording
Story
Social influence
Technical influence

INDEX | ORGANISATION | TIME LINE | PEOPLE | STORY | RESEARCH METHOD | COMMENTARY | FINDINGS | HELP | TOP

© Clare Tagg 2000