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Organisational context: IT culture in X

'Before X was set up, multinational and large commercial insurance was generally given a low priority in the allocation of IT resources in X-Group. This has meant that the portfolio can be run satisfactorily in general at a local and administrative level (claims and accounting and underwriting services), but the tools and systems are usually lacking to help with underwriting control and customer reporting and management control.'

X011 page 004.02 Colin Document 01/05/92

Social influence:
Technical influence: IT environment: Existing systems


Recording
Story
Social influence
Technical influence

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© Clare Tagg 2000