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What affected the reliability of the system?: Development staff

The reporting of bugs was supposed to have been through Keith (00899) but while this saved GIS from getting multiple reports it did make it difficult to report the problem because of 'Chinese whispers' (01011). With time the Services people learnt to distinguish between program errors or enhancements and underwriting data problems and to ring GIS or Keith accordingly (00508).

Social influence:
Organisation: Systems
Technical influence:

Commentary
Social influence
Technical influence

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© Clare Tagg 2000