'There is a difference in culture between the City and Essex: Essex believe that the bugs are frustrating but not critical, and that the system will become an accepted part of the job; the City still seems to lack that belief, although Jenny is working hard to get the data in.X056A page 026.01 Colin Document 16/08/94Underwriters can be strong willed and independent minded individuals, and unless the system gives them some direct benefit they may not regard the input of data to it as very important. This probably calls for a revised approach to training, especially in the US.
The difficulties with version two gave cynical ordinary users the opportunity to criticise, and the continuing use of the old Q&A system, although admittedly not as good, still allows corrosive comparisons.'
Social influence: | Organisation: Culture |
Technical influence: | System characteristics: Reliability & robustness |
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Recording |
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Story |
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Social influence |
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Technical influence |
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© Clare Tagg 2000