'Looking at the claims side, I was in London Road on the Wednesday. ... it was a letter to Tim: Gordan must come down and see this and understand it and so forth, and all kinds of people have looked at it, so I went down. And basically ICI..the account was born in 1991 and in 1991, '92, '93 they put all the claims on to a Q&A database again, and then we recover so many percent from the CU and so many percent from captive. ... Now people were talking about download issues and download problems and I thought "What the heck's going on here?" The X system is used for policies from 1994 onwards. ... So where everyone had assumed it was a problem with the X business system, it was nothing to do with it. It was all Q&A. ... I got very annoyed with it, it took Jane and me to be down there , various people had looked at it and so what we decided to do was we would..it's a classic thing they've got this little old Q&A system which was never designed for what it is being used for now.'X081 page 008.01a (tape 04.2.01a) Gordan Notes/Tape 17/02/95
Social influence: | Individual: Clout |
Technical influence: | IT environment: Existing systems |
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Recording |
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Story |
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Social influence |
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Technical influence |
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© Clare Tagg 2000