'There were 120 errors and queries in the first month after implementation, and the number has now risen to over 200. Some of these were general support queries or in effect enhancement requests, but well over half (100 out of 178 in early July) were bugs - errors in the programs or the data. Data would be spurious or wrong ... . There were basic programming errors. Some fields, such as total sum insured, no longer appeared. Some enhancements made to version one were not in version two. The layout and order of data and options on some screens had been changed without warning - in particular policies which had been completed now appeared to be incomplete. Some reports initially showed zeroes and spaces. ... 'X056A page 012.01 Colin Document 16/08/94
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Technical influence: | System characteristics: Reliability & robustness |
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Technical influence |
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© Clare Tagg 2000