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What affected the functionality that was delivered?: Structure of X

The head of department for Multinational Services did not seem to be involved in their work (perhaps because it was so different from the other servicing units at Essex) (00514, 00057) so that Lucy has to enlist City help to get more staff. Is this why Services' needs were largely ignored in phase I?

Social influence:
Organisation: Structure
Technical influence:

Commentary
Social influence
Technical influence

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© Clare Tagg 2000