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Phase I (Sep 92 - Jun 93): Delivered functionality

' ... I have got more knowledge of the business, the way things work and, obviously, with the benefit of hindsight. I didn't think through the dependencies enough. ... and also the problems of the data, I didn't anticipate them as being as big as this. So, I can say now that there is no point in having claims there .. on day one, but then if all the data was right on day one, it would have been worth having claims there, and that's what I thought it would be like at that stage. I envisaged that all the policies would be ok. So, I think some of these things I couldn't have anticipated, but in general we were ... trying to get as many things that seemed important into the first stage.'

X022 page 019.02b (tape 03.1.02b) Gordan Notes/Trans/Tape 27/01/94

Social influence:
Technical influence: Tasks: Requirements definition


Recording
Story
Social influence
Technical influence

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