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Multinational phase III: Client service

' ... what we're doing is ... actually taking two or three of X's most important clients and working with the clients to determine what they want from X in terms of information, it's mainly claims data and how they want it, do they want online access to the system or do they want files produced in Lotus format or whatever. We'll probably make some changes to the system so that when you add a client you can then say this client wants these particular reports or this client needs an extra screen to capture this ??? claims data, there's a whole range of things that could come out of that. ...

The analysis work is happening in fact Stuart's down talking to ??? who is one of these big clients. So exactly what will come out of it I don't know until the analysis is finished, it could be a number of things and it's a tough one.'

X041 page 006.01 (tape 04.1.01) Gordan Notes/Tape 14/06/94

Social influence: Environment: Customers
Technical influence: Tasks: Requirements definition


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Social influence
Technical influence

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