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Views of phase II: America view

'A number of elements made it more difficult to persuade the US underwriters to use the system (both versions one and two).

Senior management in X US seems to assign low priority to the system. The new underwriting manager is currently encouraging information to be entered and processed via spreadsheets.

There have been particular problems with terminology, because US and UK insurance vocabulary is different - generally this is just confusing, but occasionally it is potentially dangerous, as when the same expression is used to mean very different things ...

X US input to the system design was repeatedly sought but little was forthcoming and the UK team perhaps had no reasonable alternative at the time but to assue that silence implied agreement.

To succeed in the US the system probably needs to be tailored and relaunched.'

X056A page 025.01 Colin Document 16/08/94

Social influence: Organisation: Commitment
Technical influence:


Recording
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Social influence
Technical influence

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