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Views of phase II: Claims

'Most claims will be from the UK, and these need to be downloaded from the XUK mainframe system. This was raised at the System Review Meeting on 12th January, and a plan agreed to have it done by end February. It has been worked on sporadically since then, but has not yet been achieved, partly because of IT difficulties but also because of elements of data missing from the policy records. Multinational Claims management is not aware why the download is still not working. At a recent meeting of Underwriting, Services, Claims and GIS nobody offered to "own" the problem.'

X056A page 015.01 Colin Document 16/08/94

Social influence: Organisation: Commitment
Technical influence: System characteristics: Reliability & robustness


Recording
Story
Social influence
Technical influence

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© Clare Tagg 2000