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Multinational phase III: Reporting

'I think we have been talking about doing an adhoc reporting tool off of this database which is Q+E. ... That was originally scheduled to be in probably around August time. July/August. ... We decided..the person from GIS spent a day down here and couldn't pull off one report properly of the sort of report that I want, he couldn't produce. He went back, been too busy and came back down again in about October time with what I thought was a revised sort of plan. We spent all day and again couldn't pull off one of the sorts of reports which I had already written and said this is the sort of report we want, this, this and this. Couldn't pull off, we tried two or three and couldn't pull off one of them.

But the person went off to Holland and actually wrote some reports for them but no-one told us they had these reports. So we haven't been able to use the same reports which is again bad communication despite..One of the issues, I said, when we were talking about introducing Q+E that if one office writes a report it should be made available to the other offices ... don't waste time, spend two hours compiling a report that someone else spends two hours. No-one took any notice of that.

It was then decided that ... who'd been involved in Q+E, wasn't perhaps the right person to do it. Someone else was suggested and that person wasn't the one who came. ... This shows how things fluctuate, and I asked for them to come down a day before the consultant who was going to explain Q+E came, so we spent the afternoon going through it and formulating some ideas. And then when the consultant came down basically he agreed with various of those ideas which is to create almost like an interim database whereby you download your information every night and then enquiries are run off this other database. Because you can then structure it so that queries are easier to answer because you've got to form these views and the views would be much broader than they would be on the database.

So then of course there was the problem, we've got to get someone who has the time ... and the person who had done it who was Alan said, well I'd be quite happy to do it but I'm very tied up with Unix ... So he then said well if I'm going to do it, if you want it done quickly, you sort out priorities here and tell Jane. So that's essentially what we did and in the meantime when I spoke to him, he said he'd probably be free end of the month to do it for a week. ... January. ... Having since advised Jenny of the priorities of this problem he now tells me he's not available then. So someone else will have to do it. So we're actually losing the synchronisation and everything else, somebody knows what we want and yet that person is now not doing it. And it's too much in my opinion, people doing bit parts instead of the full job. ... The unit still is not, I think, staffed up adequately ... '

X071 page 007.03 (tape 03.1.10) Keith Notes/Tape 20/01/95

Social influence: Organisation: Resource issues
Technical influence: IT environment: Development software


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