' ... we did claims as well, I think we should have left claims, because really the claims side isn't fully operational yet because the policies aren't in properly, so with hindsight what was the point in doing claims so early. ...X022 page 019.02a (tape 03.1.02a) Gordan Notes/Trans/Tape 27/01/94It [phase I] should have been much smaller ... it wouldn't have been as impressive or beneficial to them [the users]. The other thing we could have left was the.., well maybe not, I was going to say we could have left the linkages between the various countries until later but that is a very impressive part of the system and that really, really is good the way that works. But, in general terms, yes, it should have been smaller.'
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© Clare Tagg 2000