' ... I do think that the time of introducing new computer programs needs to be thought through by management because it was badly timed in my view. ... I remember there were three things that all came in at once which was bad news because there were too many things happening at once really. And one was we were having this major change with computers which involved far more work from the underwriters because it wasn't sorted properly. Two we did a quantum leap and just before it had been introduced ... we had taken on board responsibility for the UK element of our programme which was always handled in a different department downstairs ... it was a major additional responsibility in our department for which we didn't get adequate resources. ... The department was crying out for a degree of stability, settling things down after one or two big changes. ... But we'd taken on a whole lot of extra responsibilities at the same time as let's redesign completely our computer systems. ... It's just seems that everything seems to be coming at once. ... So it was a bit unfortunate I say in terms of timing in the department.'X059 page 003.06 (tape 04.2.02) Donald Notes/Tape 24/08/94
Social influence: | Organisation: Change |
Technical influence: | Process: Project management |
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Recording |
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Story |
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Social influence |
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Technical influence |
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© Clare Tagg 2000