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Phase I (Sep 92 - Jun 93): User involvement

' ... I think from a positive point of view, the fact that it was done with this prototyping and involving underwriters I think was an excellent idea. The company, well XUK I suppose, used to bring in computer systems it was very much done by IT people and then just dropped on to people and that's not the right way to do it. This involvement on a consultative basis was a very, very good idea.'

X036 page 001.12 (tape 01.2.02) Jenny Notes/Tape 02/03/94

Social influence:
Technical influence: Process: Methodology


Recording
Story
Social influence
Technical influence

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