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Belief

Influence on the Multinational development

The success of the Multinational system was affected by the commitment and enthusiasm of key individuals but was also critically influenced by a more general belief in the system. In the context of the developers this belief in what they were doing meant that they achieved a lot in a short period of time (C.1.4d) but also led to the system being larger than expected (C.2.1c). Amongst the users, maintaining a belief in the system had a critical impact on how they regarded and used the system (C.2.3a, C.3.1d).

Implications for the Multinational development

Realising that the developers' belief in the system could impact the development process might have alerted Gordan and David to the growth in the size of the system (C.2.1c). An awareness of the importance of belief in the system would certainly have allowed them to realise that America was unlikely to be successful while senior management did not believe in the system (C.3.1d).

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© Clare Tagg 2000