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Phase I (Sep 92 - Jun 93): Design

'On the policy side we ran into some serious problems with the re-insurance processing ... half the problem was the user not really knowing what they wanted. This was a weird thing, you'd think they'd know how they are going to re-insure these things, ... no-one's tackled Multinational in the past from a systems point of view because they do things their own way, you are never going to be able to put a system together that standardises certain things and that was what Tim wanted, he wanted to stop them having carte blanc to do whatever they wanted. He wanted a consistent way of re-insuring things and so forth. ... '

X022 page 020.04 (tape 03.1.06) Gordan Notes/Trans/Tape 27/01/94

Social influence: Organisation: Systems
Technical influence: Tasks: Requirements definition


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