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Use of phase I (Jul 93 - Mar 94): Use of phase I by underwriters

'The idea of the underwriter processing programme level information was a) to get them used to using the system and if they don't have knowledge of how to use the system they don't know what instructions to give us ... and b) they should also, having just negotiated a renewal, actually know the cover each programme should have and they should be the people in the best position to quickly input the information necessary at that level.

There's always been a reluctance within City I think to get involved in anything which is at all system related. I don't think they see it as being their jobs, and to a certain extent no it shouldn't be. Whether or not in the future it carries on like that ... or whether in future years we will be responsible for all levels of it, which we were in the previous system, because it wasn't a two tier system as this one is. We used to input programme level details ... '

X040 page 001.04 (tape 01.1.04) Lucy Notes/Tape 09/06/94

Social influence: Organisation: Culture
Technical influence:


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