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Multinational phase III: McDonalds captive

'One of the things that's been done with the system, whilst all this has been going on, which has been a real kind of success for it, is that..the McDonalds account is X's biggest account. The premium for McDonalds alone is about £10 million a year and they've just formed a captive which operates in five countries, I think in Germany, the UK, Taiwan, Hong Kong and Singapore. Now, with it being a new set-up, all of the captive policies went on to the Multinational system. OK. Now, they wanted claims information. Any claim that arises in the captive countries they want to know about it. ... '

X060 page 002.04 (tape 01.2.05) Gordan Notes/Tape 14/10/94

Social influence: Environment: Customers
Technical influence:


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Social influence
Technical influence

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