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Organisational context: Physical organisation

'The head office is in the City of London. The Managing Director is a guy called Tim who is an Australian, very aggressive, dynamic type of guy. And he has a strong team around him, General Managers looking after ... one looks after Marine, one looks after General Insurance and now of course he has this Finance Director. And Multinational reports through to Tim via the General Insurance Manager, his name is Robert. Now, in the UK which is the biggest as I said of the operations, all of the multinational underwriting is done in the City of London, they have about twenty-five underwriters.

... The way it's organised is there is a Multinational Manager, the manager of the department, that's a guy called Neville, now he's pretty recently been appointed that.

... He has two Account Managers a woman by the name of Jenny and she now has responsibility for the IT project, and a guy called Martin is the other Account Manager. Now, essentially Jenny has say forty or fifty brokers, she looks after all of the multinational business that comes along with the brokers ... and Martin looks after another forty or fifty, ... And beneath them they both have teams looking after various clients and they'll have specialist property underwriters and specialist casualty underwriters.

... A broker is basically an agent. It is the broker's responsibility to get the best service for his or her client. ... '

X013 page 004.02 (tape 01.1.10) Gordan Notes/Trans/Tape 30/09/93

Social influence: Organisation: Structure
Technical influence:


Recording
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Social influence
Technical influence

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