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What affected the use of the system?: Commitment

Management in Claims neither owned nor promoted the system (00659) so that by February '95, Claims was not operational (00944, 00851, 00846) a year after it was supposed to be complete (00614). It seemed to depend upon getting an individual in Claims interested in getting it working (00944, 01092) as happened in Holland (00755).

Social influence:
Organisation: Commitment
Technical influence:

Commentary
Social influence
Technical influence

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© Clare Tagg 2000