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After phase II (Aug 94 - Feb 95): Post audit data quality

'And then Jenny actually one day came down and said, there's a training job coming up Keith, you might be very interested in that. And I said, yes I would be. Because putting all these errors right has been a weight on me ... And so I thought, yes, training role, that would be great. Next thing we're talking about training, I'm told I'm not the person to give it. I scratched my head and I think, hang on a minute you told me about a training role the other day. Oh, yes, well I was only just trying that out as an idea.

And now belatedly I'm involved in this training. There's only one person who knows the system inside out really. It's like we've got this problem with the States and I have said time and time again, that the only way of getting the States on cue is by someone who can manipulate the system, understands it and can twist things if you like, tell them how to manipulate it to get it on. And I said I'm quite willing to go out there, I don't care whether I go to America or not, I've got a wife and kids who would prefer me not to, but I want to see the system working. We had someone over from the States to give them some training for a week and a half on the system and I spent probably half a day with him for four days, four or five days, and he said to me, Keith what we really need is you over here. I said, yes, I know that, I said in fact in one of the meetings, off the record, it was said what we want is a clone of Keith. But we can't do that because we need him here. So what's happening now is that Jenny is going over there for two-three weeks and I've got to give her some training on the system before she goes.

The trouble is, and the point I've been trying to stress is that, the database, yes if you've got an absolutely straight case you can put it on easily. But, for example, today one of the underwriters was saying, Keith I've got this programme and it's actually a contract works and marine policy being re-insured, but I want one record and reinsurance goes this way for that, and reinsurance goes that way for that, how do I put it on? It's actually a reinsurance, now the system can be made to do it but if I tell him how to do something like that here, someone in America, when someone else is doing the training, they may be told a totally different way and you've got no consistency within the system. The system has got to be capable of being read equally as well by people in Holland, America, UK and later in what, Spain, Italy, France, Germany and even with another company that we've tied up with a bit, so I understand it, and we're not going to have that sort of consistency because someone else has got their own interpretation.'

X071 page 008.01 (tape 03.2.03) Keith Notes/Tape 20/01/95

Social influence: Individual: Experience
Technical influence: Tasks: Training


Recording
Story
Social influence
Technical influence

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