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What affected the use of the system?: Commitment

Claims was an area which no one seemed to own or understand so that by January '95 only the Holland download of claims was really working (00884) although the UK download had been technically proven to work. The claims part of the system was also really slow (01120).

Social influence:
Organisation: Systems
Technical influence:

Commentary
Social influence
Technical influence

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© Clare Tagg 2000