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Views of phase II: City underwriter view

' ... The system records the information you have to manually get out of brokers or clients and it basically records it all and hence you have to have a manual record before you can put it onto the computer. ... the underwriters have to keep records, manual records. It's just how we operate. The good thing obviously about the PC is that it actually correlates all the information in one place and it's actually on my desk. ... It means that all of our manual files can be kept down in our Services office and we can hopefully answer the questions ... obviously the PC is the one that is supposed to be perfect as such. ... Personally I would ask for all of the manual files [before renewal] because it has history on there as well and the PC has only got eighteen months or so. But obviously we would use the PC as well'

X058 page 002.11 (tape 03.1.01) Noah Notes/Tape 24/08/94

Social influence: Organisation: Systems
Technical influence:


Recording
Story
Social influence
Technical influence

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