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What affected the use of the system?: Aptitude of staff

It was quite clear that there were different attitudes to the system amongst the underwriters in London and that this was why the data had not been input. One view was that it was the older underwriters who didn't understand the system and so ignored it (00686). However another view was that sometimes it was the older underwriters who were more persistent at using the system even though they had fewer computing skills (00459)

Social influence:
Individual: Responses
Technical influence:

Commentary
Social influence
Technical influence

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© Clare Tagg 2000