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Organisational context: Existing Multinational computer systems

'Any way this operation in Essex built up a bit over a period of time ... I also built a bit of a claims system for larger claims ... They were on a different network ... So that was working as I said until such time as someone said right we need to look at this whole area properly because, believe it or not, I was the only person who ever worked on it, I mean if I got run over by a bus ... I did in fact document everything so that every field was listed, what its restrictions were, what its internal calculations were and so on and so forth ... '

X071 page 003.02 (tape 02.1.02) Keith Notes/Tape 20/01/95

Social influence: Individual: Personality
Technical influence: IT environment: Existing systems


Recording
Story
Social influence
Technical influence

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