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Phase I (Sep 92 - Jun 93): Installation

'The original intention was to have a few workshops, set up a test system so that we could actually try it out, use it, see if it did work, then use each time you tested it as feedback to see what else needed to be done. Because the screens themselves were changing every couple of weeks or so it was actually impossible to try and use the system because you need more than one person testing it to gauge any sort of a response.

But it's very difficult to train someone and then come back to use it the next time and everything's changed; we never had a fully operational test system to use before the live one came into being and this meant that the start date kept on being put back, back and back until there came a point where it came to we must work towards a date and it must be done at that point. I think at the end of May, 31 May, was announced as being D-day for everything to be up and running, that was the day senior management expected things to be operational by, by the time that date arrived it was only client and quote level which was operational, both areas which we are not involved in. They're purely reliant on underwriters to use them, so even at that point we couldn't use the system ... '

X040 page 002.04 (tape 01.2.05) Lucy Notes/Tape 09/06/94

Social influence:
Technical influence: Process: Methodology


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Social influence
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