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'There are a couple of very noisy underwriters who, less so now, but when we went to version II there were a couple of people who reported to Jenny that certain things had gone missing or went there incorrect or weren't fully filled in. And it obviously didn't occur to them that we still had the old database so we scotched that fairly quickly. There's things they hadn't done that they claimed that they had. That only happened really in the first couple of weeks because like as I say we could just print stuff off the old system and show it to them. That got to me actually. ... '
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page 002.01c (tape 05.1.01c) Matt Notes/Tape 14/06/94
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