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What affected the use of the system?: System problems

With people who were not confident with the system and were not convinced it was useful or had errors (00931, 00704), it was easy for them to blame the system when they had problems using it even though frequently there were human input problems as well (00471). Sometimes they may have deliberately used the system as an excuse (00141).

Social influence:
Individual: Responses
Technical influence:

Commentary
Social influence
Technical influence

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© Clare Tagg 2000