In October 1993, David's view was that America was 'making good progress' with loading and checking their data (01037).
In January 1994, when Gordan was in the States there was an earthquake in Los Angeles and because the data was not up to date in the Multinational system they could not tell what their exposure was. He also found that they had been putting the wrong information in certain fields (00342). When they tried to download claims in the States, only 20% of the claims could attach to policies either because policies had not been entered into the Multinational system or had no policy numbers (01039). As an outcome of this visit Gordan got a signed agreement for a data input timetable for the States (00340).1994 Oct-Dec
In October 1994, the transfer of claims data in the US was postponed because of the poor quality of the data in the Multinational system (01092).
In June 1994, Gordan was hopeful that the States would start to really use the system as he had recruited a PC LAN support person and there was a new underwriting manager (01010). However the person pushing it was returning to the UK (01010) and Gordan admitted that their use was intermittent (00535).1994 Jul-Sep
In August 1994, Colin reported that the system had not been in serious use in the States for very long (00617) and that in Los Angeles and Chicago the system was not being used very effectively (00619). Despite this he reported that all but 2 or 3 US programmes were loaded although the data was not clean and complete (00618).
In January 1995, they decided on a complete relaunch in America because the quality of the data was so poor and all the underwriters had been fired (00873). However in February 1995, Colin was still talking about the need to persuade America to use the system (01012).
© Clare Tagg 2000