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Multinational phase III: Process automation

'Despite the introduction of the Multinational Business System, parts of X continue to use "off-system" processes during their normal operations. this is particularly true of servicing departments such as Underwriting Services, Essex.

As part of Phase 3 of the Multinational IT project, an analysis exercise was undertaken to identify the major "off-system" processes used by servicing departments. Because of the uniqueness and complexity of the UK servicing operation, this analysis concentrated on Underwriting Services, Essex since any changes recommended to cater for their operations would have equal benefits for servicing operations in other offices. The aim of the analysis exercise was to study these processes with a view to recommending changes that would maximise the efficiency of the servicing departments whilst exploiting, where possible, new technology and maximising X's investment in human and IT resources.'

X057 page 003.01 Jim Document 20/07/94

Social influence: Organisation: Systems
Technical influence: Tasks: Requirements definition


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