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'Also on the training issue we've got the situation where we have what 4..6 new underwriters and I kept saying we need them trained, ... That's alright, the underwriters they're sat next to will do the training. But the underwriter hasn't got a specific task, he won't train this person, and they're not working the system right themselves. ... one of these people turned around to me and said Keith, what do you put in here, I've asked two underwriters and got totally different answers. Now these people have been with us from anything between August and October, I would guess, and next week they're actually going to have some formalised training. ... In fact in the audit it was suggested that no-one go onto the database until they've passed a test on it. Which seems a logical thing to do but we haven't done that for people who came in. ... '
X071
page 007.05d (tape 03.2.02d) Keith Notes/Tape 20/01/95
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© Clare Tagg 2000