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What affected the use of the system?: Training

When the system was relaunched in America the training issue was much more thoroughly addressed with two underwriters spending time in London to support formal training by Jenny and Jane for each underwriter in America (00873, 00828). Part of this training needed to show underwriters how to use the system to store information about their complex cases and Keith was concerned that, because those doing the training did not have an indepth knowledge of the system (00710), there would be a lack of consistency (00842). They planned to repeat this pattern of training as the system was rolled out to other countries in Europe (01122). They were also planning to train a small number of underwriters and support people in the use of the ad hoc report writing tool, Q+E (00881).

Social influence:
Technical influence:
Tasks: Training

Commentary
Social influence
Technical influence

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© Clare Tagg 2000