' ... Management's needs in some cases overtook our own, they did run out of time. There came a point where to start off with the actual introduction of the system, they never set a definite date, was first quarter, second quarter, then it was a case of, it will be in March but they didn't say it would be the beginning of or end of. They eventually, after I think some criticism, they had to put their money where the mouth is and say it will be on this date.X040 page 004.06 (tape 02.2.06) Lucy Notes/Tape 09/06/94There was also, well I'd heard but I don't know how much truth there is in it and to what degree it goes to but, Tim ... nobody actually told him how behind it was, so by the time the first stage actually came round and ok, yes the system was operational but it wasn't fully operational. Nobody actually told him that, nobody kept him up to date just how many serious problems there were with operating the system so there comes a point if you don't tell him to start off with, then it becomes harder and harder to admit that things are falling further and further behind. He's quite a severe man as far as I can gather, we don't have that much contact with him, so I think it's only been in the last month or so that he's been made fully aware of exactly what problems have been encountered and what problems are still going on and the effect that it is having on output. Which to my mind is totally ridiculous that it needs a management decision at that level to say right we will put more money into making sure that GIS are for example fully resourced ... from our point of view, in an ideal world [with enough resources] we would have been able to allocate two or three people who would sit and spend all their time testing the system, for example. ... even in its very early stages if you could spend more time attending workshops and putting ideas but when you're operating with a backlog it's very very difficult to do that particularly with the nature of the some of the clients and the size of some of the premiums coming in, the sort of thing which can't be put on the shelf to be dealt with later. It does need sorting out immediately, case handling takes priority over all other things.'
Social influence: | Organisation: Commitment |
Technical influence: | Process: Project management |
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Story |
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Social influence |
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Technical influence |
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© Clare Tagg 2000