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Phase II (Sep 93 - Mar 94): Marine investigation

'It is interesting, because that is one of the problems we have had, because business as it is written in Manchester and Birmingham which is regional business is completely different to the London market.

All London market business is carried..it's all Lloyds' business basically and all you have 1% of that or 2% of this and you are writing just a share of a risk, ... Whereas the regional business is very different. ... there is a direct link there to the customer in many cases, it's all written 100%, you underwrite the whole of the risk and then decide whether you want to reinsure it. So the system implications of that need to be thought through.

Accounting wise, in London, all the accounting and back end processing is done by the ILU which is the Institute of London Underwriters and what happens is when..say there's a claim for example, a broker keys that claim to the ILU's computer and then you get an interface from the ILU to your own computer so you haven't got people keying claims.'

X022 page 009.01a (tape 01.2.05a) Gordan Notes/Trans/Tape 27/01/94

Social influence: Organisation: Systems
Technical influence:


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