INDEX | ORGANISATION | TIME LINE | PEOPLE | STORY | RESEARCH METHOD | COMMENTARY | FINDINGS | HELP | BOTTOM

Organisational context: Key factors for X

'The acquisition and retention of large commercial insurance business depends on the provision of a first rate service, both in the UK and via X-Group's international service network. Service has to be both local, handling local premiums, claims and surveys, and central, giving the client cash and information and account management. Again the set up of X as the dedicated handler of all X-Group's multinational business will make the network more unified and responsive, and gives the opportunity to set new service standards by revamping the service network and setting service level agreements.'

X009 page 004.04 Mel,Tom,Colin Document 01/11/91

Social influence: Environment: Customers
Technical influence:


Recording
Story
Social influence
Technical influence

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© Clare Tagg 2000