'It's interesting, quite a few new people have joined X recently and they all say "This is really good, none of the competitors have got this" They've formed..in X they've restructured, not restructured the whole company, but they've introduced the idea of a profit group, so on Multinational Neville is the profit group manager, and the profit group has to have an IT person on it, a services person, a claims person, an accounts person. I went to the first meeting last week, and all the main business streams have got to have these profit groups, and they were talking about the business and how it's doing.X060 page 002.03 (tape 01.2.04) Gordan Notes/Tape 14/10/94Because, they've grown the business from, about three or four years ago it was £40 million gross income on the Multinational side. Next year the forecast is £150 million in the UK alone, so it's grown hugely. The number of staff in that time has hardly changed, surprisingly, so the amount per underwriter has really gone up. What they're saying is they think that..there are not that many companies who are able to write this business on a worldwide basis, particularly if you can offer casualty and property insurance. And what they're saying is, maybe they're No. 3 or 4, I think it was 4 the guy was saying, with this IT system doing everything it's supposed to do, they are convinced they will get to No. 2 straight away on the back of it. It is that crucial to them. And that's a view from somebody right at the heart of it. Has seen what the system can do ... That emphasises in another way how important it is for us, and Neville's view is that this can work, it can really work.'
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© Clare Tagg 2000