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' ... As far as I'm concerned in our department you have varying styles of underwriter and PC. Some of them hate it and avoid it at all costs, some of them actually use it, I wouldn't elaborate on that and say that it was fun, but it is used a lot. Obviously if you ask underwriters who are not particularly PC literate, which is the older ones, the answers to the consultation you would obtain from them would not be a lot of use really because they would have ingrained detrimental views on it. As you can imagine an awful lot of our problems are because of those old underwriters who have not grasped it and have just ignored it. So the question has to be asked, should they have been involved more?'
X058
page 003.04 (tape 03.2.01) Noah Notes/Tape 24/08/94
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