INDEX | ORGANISATION | TIME LINE | PEOPLE | STORY | RESEARCH METHOD | COMMENTARY | FINDINGS | HELP | BOTTOM
Despite commitment to the concept of computerisation, senior management in X did not seem to understand the importance of data accuracy (01125). This lack of management commitment to data quality was evident in the Q&A system where the reports from the system were not used because they could not be relied upon (00890, 00817). A year after phase I went live it was not possible to produce meaningful management reports off the new system either (00061) and six months later the quality of data in the UK was still suspect (00942) with some cases not having being updated or renewed since the original conversion (00836). Although the data audit found 'a lack of accuracy and attention to detail' (01016) and 'Mr Tim hit the desk over and over again' (00846), it took three months for the management to address the underwriters about the findings of the data audit (00838) by which time the impetus was lost.
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Commentary
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Social influence
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Technical influence
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INDEX | ORGANISATION | TIME LINE | PEOPLE | STORY | RESEARCH METHOD | COMMENTARY | FINDINGS | HELP | TOP
© Clare Tagg 2000