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Phase II installation bugs: Reflections on bugs

'I think it's another bee in Neville's bonnet, I think he wants to be now probably dictating what they do when, because they are incapable of doing it themselves, it would appear, because they're being pulled off in all different directions by on high. ... it's very difficult we were totally disgruntled, but I think we do recognise that it's the people pulling the strings at the top that have probably cause the most grief by spreading them too thinly. ...

In IPD and in X, you've got George who's one of the directors who's got overall accountability and you've also got people like Terry, that head up GIS. I think those two probably between them at the end of the day are the ultimate guilty ones. That's just my personal opinion.'

X055 page 001.10a (tape 01.2.03a) Jenny Notes/Tape 24/08/94

Social influence: Individual: Clout
Technical influence:


Recording
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Social influence
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