'We've made a lot of points about underwriters but I really don't know what to do ???. We've tried training, all kinds of things, you know we've put more PCs in there, we've provided more access to PCs, we've done that as well, we run kind of refresher sessions occasionally, and we're finally actually producing a system manual. ... it's due for issue next week. The underwriters have basically been told eventually, I think eventually Jenny made it an appraisal issue that they had to kind of put the data in ...X041 page 003.03 (tape 02.1.03) Gordan Notes/Tape 14/06/94You see the underwriters will only really start to get the benefit of the system ... although the claims data is in there for property, ... much of that is last year's claims data, that's no use to them really, they need a proper history. So it will be a few years before they really start to get the benefits from the system. Now, ok it's very helpful for them to record the data and to have a proper database of their cases, and then obviously they know that in getting the data in, that it will generate all the paperwork for them behind the scenes so they know that as well. But in terms of the underwriting process itself, ... the system isn't doing a lot for them. It will do, it will do, but not now, it will be three or four years before it's giving them what they need. ... '
Social influence: | Organisation: Systems |
Technical influence: | Tasks: Training |
![]() |
Recording |
![]() |
![]() |
Story |
![]() |
![]() |
Social influence |
![]() |
![]() |
Technical influence |
![]() |
© Clare Tagg 2000