' ... I think that some of these data quality issues would have been tackled more aggressively perhaps if David had been involved. That's not really a reflection on Jenny it just that she was new to it all and she also isn't as senior as David, that's the basic point really. David, I don't mean it nastily, if he told someone to do it then it happened, so, I don't think we'd still be in a situation where we'd got data quality issues, particular in the UK. The UK would have been sorted out by now and with Holland sorted we'd have been two thirds there. That's the main thing.X022 page 016.01 (tape 02.1.04) Gordan Notes/Trans/Tape 27/01/94Interesting though David and Jenny are very different. David's style was probably more appropriate for the design and building stage and Jenny is pretty good at getting things done, and more practical hands on approach to things than David. Now that seems to contradict what I have just said but Jenny doesn't have the kind of..in terms of control over what she can influence, Jenny is very good. ... Jenny can't turn round to people and say you've got to do this. For example, only a certain proportion of the underwriters report to her in London, but Jenny's got a fairly aggressive style, she doesn't brook any nonsense. She knows the business well, but not quite as well as David because she is newer to it. She has worked in Multinational in the past.'
Social influence: | Individual: Clout |
Technical influence: | System characteristics: Data |
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Social influence |
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Technical influence |
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© Clare Tagg 2000