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Post implementation review: Attitudes to the report

'The sentence I found very frustrating is: "The system is hardly used." Well if you go over to the people in Essex, that's the only system. They rely on that system. The department of 20-odd people are now using it, the underwriters are using the system. ... '

X060 page 001.05a (tape 01.1.05a) Gordan Notes/Tape 14/10/94

Social influence: Individual: Responses
Technical influence: Process: Quality procedures


Recording
Story
Social influence
Technical influence

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© Clare Tagg 2000