'Phase I was actually very successful, I don't think anyone would dispute that. ... the system was designed for a management/underwriting system, the problem with systems in the past in X-Group has been that they have been accounting systems and what we tried to do was approach it in a completely different way. What's the business all about, underwriting, you know, getting that right, you can revamp the money side of it, later.X041 page 002.05 (tape 01.2.04) Gordan Notes/Tape 14/06/94... the thing we never really..I don't know why this happened but, quite a few things that were missing to make it really useful for the service people so that they could switch off their other little systems which they had ... Now, I was talking to David about that and he said, oh well there was never the intention to try to replace all of those service type systems they have over in Essex. And you could say, well, Lucy could see what was being developed and was not being developed so if she looked ahead, she should have flagged up and said, Ôhang on if you are going to try..we need this, you know, so I don't feel any kind of guilt over that ... obviously it was missed but we were being led by the business people very much so. ... it wasn't a case of deliberately leaving anything out, we just weren't aware of it. ... it was mainly reports that were missing, although ... in order to get one or two of the reports there were screens needed as well. ... '
Social influence: | Team: Composition |
Technical influence: | System characteristics: Functionality |
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Recording |
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Story |
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Social influence |
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Technical influence |
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© Clare Tagg 2000