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Phase I (Sep 92 - Jun 93): Testing

' ... Well, yes, just one step back before it became live, around Christmas time before it came live in May, we were told as underwriters that this thing had got to be tested properly. And we thought, amen, quite correct. And then they're telling us to test it at our busiest time of the year, December, when I'm absolutely snowed under. ... It's just a rolling stone the whole department really, the whole area of multinational underwriting of large international accounts, it is difficult to button down in all different facets.'

X059 page 002.04 (tape 04.1.04) Donald Notes/Tape 24/08/94

Social influence: Organisation: Resource issues
Technical influence: Tasks: Testing


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