INDEX | ORGANISATION | TIME LINE | PEOPLE | STORY | RESEARCH METHOD | COMMENTARY | FINDINGS | HELP | BOTTOM
Alan took over the support role shortly after phase II went live and despite his lack of experience developed an effective system for managing the bug fixing process dividing the work between the programming staff. He took account of their impact on the system but also tried to minimise the number and clear small bugs quickly (00899).
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Commentary
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Social influence
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Technical influence
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INDEX | ORGANISATION | TIME LINE | PEOPLE | STORY | RESEARCH METHOD | COMMENTARY | FINDINGS | HELP | TOP
© Clare Tagg 2000