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What affected the reliability of the system?: Quality Assurance

The review of phase II found that most of the issues were already present in phase I and had not been addressed at the time of the review (00604). The main findings were that the system was basically sound, bugs were under control and the system had potential to provide X with substantial business advantage but there were ongoing problems with project leadership, data load and system usage (00652, 00095). The recommendations focused more on the problems of leadership while data load and quality were hardly addressed (00094, 00108, 00109). This may have been because the author felt he had to have X 'happy' and be 'nasty' to GIS for the report to accepted (00849) and in this he certainly succeeded (00907, 00749, 01009, 00068).

Social influence:
Technical influence:
Process: Quality procedures

Commentary
Social influence
Technical influence

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© Clare Tagg 2000