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What affected the functionality that was delivered?: Business user involvement

From the business user's perspective one of the challenges of the Multinational development was that nobody had previously systemised the process (00372). It is a complex business (00084) and the users found it difficult to define a set of rules that could be implemented (00976, 00520, 00986). This was particularly true in the reinsurance area and led to problems with the implementation of reinsurance (00976, 00372, 00048). In addition by consulting managers there was a tendency to focus on what they wanted out of the system not how the data was going to get in there (00040). However the prototyping process increased the focus in phase I on the input side of the system (the screens) rather than the output (00564, 00299). As a consequence of these two influences the resulting system was of limted benefit to many of its users.

Social influence:
Technical influence:
Tasks: Requirements definition

Commentary
Social influence
Technical influence

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