'And as a management tool for the people in the City of London, they haven't used it this way yet, but we've got someone in London who's responsible for underwriting quality, he can actually point his system, point his PC at any database and see what business they're writing. You can just have a browse, right I'll just go in and see what they've been doing over the last few ... weeks. Cos I showed Tim the MD a couple of weeks ago how I could do this. I said right let's go in and look at this..."what have you written there oh no!!" and it was you know, sorry to exaggerate, but that was the kind of thing he could actually see what they were writing and we have now given him the system so he now can access anybody's account and that has frightened the life out of these underwriters. ... And that I think has been an amazing success story. 'X013 page 023.02 (tape 04.1.06) Gordan Notes/Trans/Tape 30/09/93
Social influence: | Individual: Clout |
Technical influence: | System characteristics: Functionality |
![]() |
Recording |
![]() |
![]() |
Story |
![]() |
![]() |
Social influence |
![]() |
![]() |
Technical influence |
![]() |
© Clare Tagg 2000