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What affected the use of the system?: System problems

One of the advantages of the Post Implementation Review was that it seemed to focus the venom and vitriol (00749) but it also seemed to reawaken discontent: by August when the report was published most of the bugs had been fixed but the users said they were 'fairly hacked off at the moment about the IT' (00657).

Social influence:
Individual: Responses
Technical influence:

Commentary
Social influence
Technical influence

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© Clare Tagg 2000