INDEX | ORGANISATION | TIME LINE | PEOPLE | STORY | RESEARCH METHOD | COMMENTARY | FINDINGS | HELP | BOTTOM

Phase II installation bugs: Reactions to bugs

' ... They [London] are the people who use it most, they are also the people who over-react the most when things go wrong. They can make our life a misery. ... They make our life unfortunate for a few days which doesn't help anyone sometimes. ... That's very much the way they are, unfortunately. The way things are ... underwriters are up in arms despite the fact they don't use the system that much. Services if you actually talk to Services people they use it all day every day and if it goes down it causes them more grief than anybody else.'

X042 page 002.01a (tape 05.1.01a) Matt Notes/Tape 14/06/94

Social influence: Organisation: Culture
Technical influence: System characteristics: Reliability & robustness


Recording
Story
Social influence
Technical influence

INDEX | ORGANISATION | TIME LINE | PEOPLE | STORY | RESEARCH METHOD | COMMENTARY | FINDINGS | HELP | TOP

© Clare Tagg 2000