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What affected the reliability of the system?: Methodology

New versions of the software were installed in London (and possibly Essex) with feedback sheets by the PCs (00258). The underwriters were asked to put in real case data but it was really just playing with the system and lot of them didn't despite pressure from David (00287). Moreover because the screens kept on changing the system was difficult to test and there was never a fully operational test system (00498).

Social influence:
Technical influence:
Process: Methodology

Commentary
Social influence
Technical influence

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© Clare Tagg 2000