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Phase I (Sep 92 - Jun 93): Installation

'We didn't produce a manual and that was a deliberate policy because the MD at the time, said, it is all intuitive, I could use this, he said, they shouldn't need..they know the business, they shouldn't need a manual. ... This is Tim. They designed it, they should know it, you've got help text behind all the different fields, which we have, so don't produce a manual.

With hindsight that was a big mistake, a huge mistake. Because ... they like manuals in America, it is almost a cultural way of working, they like to be able to just refer to something by the side of the desk. And they were moaning at me like mad last week that there was no manual. So we are going to produce one, which seems a bit kind of closing the stable door kind of thing, but I think if the system has got to go in all the other countries over the next year or so, I think yes it would be worthwhile producing one. ... '

X022 page 004.02a (tape 01.1.08a) Gordan Notes/Trans/Tape 27/01/94

Social influence: Organisation: Culture
Technical influence: Tasks: Training


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