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Post implementation review: Report's recommendations

'A number of serious issues are raised by these conclusions. In looking back however it must be remembered that many of these issues arise from common decisions on system features and resources taken by X and GIS.

Looking forward, these issues are soluable, and should not impact severely upon the usefulness and benefits of the Multinational system in the longer term. The prime recommendations therefore concern getting the system into full use, and avoiding a repetition of the problems. ...

A senior business manager should be appointed immediately from X, to handle the business side of the remaining issues, and to work closely with the IT Project Manager to get the data right, especially in US and Claims, and the system into full use. A particular issue if how to persuade underwriters that the system will benefit them.'

X056A page 006.01 Colin Document 16/08/94

Social influence: Organisation: Culture
Technical influence: IT environment: IT organisation


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