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Use of phase I (Jul 93 - Mar 94): Phase I data quality

'But it won't do that until we've all done our part and also I want to see a light, I want to see the data finished so for the future going forward people can see it isn't a burden any more. OK, when they write a new piece of business they have to put all the information on but we're also developing our Services department in Essex anyway to give more admin support and that will include deciding whether we ought to pass more of the input down to them, although I'm still quite keen that for a brand new programme, it is the underwriter's responsibility to sign off on quality and that either they put in the whole lot themselves or they put the programme level and master policy information, Services do the rest of it and then there is an audit done by the underwriter of that other information. We've got to see which way to cut it.'

X036 page 002.09a (tape 02.1.05a) Jenny Notes/Tape 02/03/94

Social influence: Organisation: Structure
Technical influence: Tasks: Data conversion


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