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What affected the use of the system?: User attitudes

The introduction of the Multinational system also involved introducing Windows and associated software such as email and word processing. Underwriters seem to have taken to email as a replacement for fax and to a lesser extent word processing (00930, 00684). These additional features appear to have been used by the underwriters more than the Multinational system (00690).

Social influence:
Technical influence:
System characteristics: Functionality

Commentary
Social influence
Technical influence

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© Clare Tagg 2000