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What affected the reliability of the system?: Methodology

In phase II business users were not part of the development team in the same way so that there was virtually no testing by users (00082, 00928). Acceptance testing was not built into the plan because of the belief that there were no really new requirements (00116) although the difficulty in meeting the phase II delivery deadline may have also been a factor (00901). When acceptance testing started a few days before delivery the users found errors and wanted to postpone installation but were overiden by IT management in X (Kevin (00823)) and GIS (00098). Phase II had been tested by the development team but because of the nature of the development (ie a Windows based application) they had found it difficult to test thoroughly (00406). They also found that PowerBuilder made it difficult to distinguish between unit and system testing (00746, 00118).

Social influence:
Technical influence:
Tasks: Testing

Commentary
Social influence
Technical influence

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