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Views of phase II: America view

' ... there was a cultural thing as well where underwriters don't think they should be keying in, ... and I have never managed to understand that because as I've said, they only look after a limited number of cases ... so I would make an effort to get the data on. The data is virtually all on now, it's not far off, and certainly in the UK and Holland, the underwriters are doing renewals on the system and putting new cases on. But the States, it's a bit kind of stop-start in the States, you know, they kind of get it up to date and then you notice that there hasn't been any activity on the system for a few weeks, and you remind them and then it happens again, it's difficult with the Americans.'

X041 page 003.01 (tape 02.1.01) Gordan Notes/Tape 14/06/94

Social influence: Organisation: Culture
Technical influence: System characteristics: Data


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Social influence
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