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What affected the functionality that was delivered?: Business user involvement

In addition there was generally a Services and Claims person at the workshops (00256). Despite Lucy's involvement from Services (00497), neither phase I nor phase II were really designed for Services' use (00502, 00054) and Claims didn't really seem to be interested in using the system (00944).

Social influence:
Team: Composition
Technical influence:

Commentary
Social influence
Technical influence

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© Clare Tagg 2000