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Use of phase I (Jul 93 - Mar 94): Use of phase I by underwriters

'So if you didn't have any July or August renewals, basically you didn't have to get involved in the system. You had your training sessions. But having said that if you have a training session and then don't use it, it's sods law isn't it, you forget how to use it. And the more you use it the more you know the shortcuts. It was amazing at these workshops in January how many shortcuts people didn't know. For instance, our Services colleagues were checking whether the UK policies had the right policy number on for the claims download aspect and because the policies are listed in alphabetical order, they were clicking on every country before they got to the UK which took quite some time, when the system was taking 15-20 seconds between screens ... They didn't realise you could use the elevator down the side. Little things, you know when then realised, ooh if only we'd known. Hence the manual would have been useful. The manual is coming out with version II.

... I don't think I'm naive enough or GIS are naive enough to think they're going to use the manual all the time, but again it's almost a bit like a comforter, ??? by your side they've asked for it and they must be given one. And if you like you can use it as a stick to beat, look it's there if they actually get it wrong and they're not stupid they'll still ask Keith because it's quicker to ask someone than look it up most of the time.

... they were shown in training sessions some of them but not everyone. But it's what you remember. And you have to play around with it to learn what to do with it. ... '

X036 page 002.02 (tape 01.2.06) Jenny Notes/Tape 02/03/94

Social influence:
Technical influence: Tasks: Training


Recording
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Social influence
Technical influence

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