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Multinational phase III: Process automation

' ... We're not going to run before we can walk. We've said yes we want the system to be enhanced but on no account do we want anything to be enhanced until all the problems we've got in the system have been solved. Particularly if we're talking in terms of more automation of the system. I mean for example they said it is possible for us to..at the moment all our documents are faxed out, we produce a paper document from the PC with a cover sheet and send it. Ultimately what we can see happening the document will be transmitted electronically to the fax machine and then sent out. If you can't check what's going out and you don't trust what's going out, you're up a creek without a paddle basically, you don't stand a hope in hell of being able to control anything the system produces, particularly if what is on the screen is correct, but what is produced on a document, isn't. ... So although I want it there to save us time, I'm extremely dubious about going that far ahead yet, I think everyone is agreed on that point that no way we'll move ahead until we've sorted out the original problems, when I retire! '

X040 page 005.05 (tape 03.1.05) Lucy Notes/Tape 09/06/94

Social influence: Organisation: Systems
Technical influence: System characteristics: Reliability & robustness


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