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Phase II (Sep 93 - Mar 94): Phase II testing

'And they rewrite it, which is obviously therefore a big exercise and they go and do exactly the same mistake as the first time off, they foist it on us without testing it. So that, by then I was getting quite warm under the collar really because it really was a bad show. You know very busy underwriters and all the rest of it and then they go and give us another untested system. And we complained to Keith, ... he soaks up all our whinges and general frustration. It's not really his fault but he is the link man between here and the North of England ... But they needed to sit down with one or two underwriters as far as I'm concerned and say right we've done it again, stick your cases on here, we'll do this and let's see how this runs because we have made fundamental rewrite ...

So you know I'd always had a reasonably good impression of Group IT but I must admit I think they let themselves down a bit on that one. And I think they'd probably put their own hands up and say that. But it seems to me, you know, rule number one you don't put a system out without testing it. It's so fundamental I was just staggered. ... '

X059 page 003.05a (tape 04.2.01a) Donald Notes/Tape 24/08/94

Social influence:
Technical influence: Tasks: Testing


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