'In a sense it's like our link to the States and to Holland, it's still a problem ... But many of the problems which we're still experiencing with the transfer system between ourselves and particularly with the States are left over from version I and actually happened at conversion in as much as once we transfer a record to Holland or the States we can't access it until they've updated it and sent it back to us by changing the status of the record. Many of the records we transferred to them in version I and they sent back to us were lost in converting to version II, so we can't access them, they can't access them because they've returned them to us, somewhere they are floating, don't ask me where, they need to be retrieved. GIS are aware of it, it's something which is going to have to be done manually ...X040 page 004.02a (tape 02.2.02a) Lucy Notes/Tape 09/06/94It's very easy for us to sort of point a finger at certain ??? of the database and that's not right, that ought to be changed to this and think that must be fairly straightforward and GIS think, Oh God, give me six more people and two more months and we'll be able to achieve it but something which might be terribly important to us to get right. We had an absolute nightmare a couple of weeks ago in as much as when we produced an accounting document from the system it produces an entry on the accounting system. And we actually lost all the items which were supposed to be going into the accounting system and couldn't retrieve anything ... after we'd been promised that after version II everything would be better, everything would be put right, people lost faith completely in what the system was producing ... it wasn't performing to standard, and we'd been promised that it would be put right and we just encountered further problems to the ones that we'd already picked up before. But in some cases it actually repeated problems we'd encountered in the original conversion. Whose fault that was is beside the point as far as we're concerned, we just want to be able to get on and do the work and clear the backlog. ... '
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Technical influence: | System characteristics: Reliability & robustness |
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© Clare Tagg 2000