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Strategy study (Nov 91 - May 92): IT strategy findings

'The MIS will depend on the quality of the lower level information with which it is fed. As has been indicated this data is not always complete and timely at present, and a decision may be required as to how much time is spent sorting this out and how far elements of the MIS can proceed with data that may not be entirely right.

Some current systems require input by the underwriters, who can view this as inappropriate use of their time, with the result that data is incomplete, inaccurate or missing. The proposed MIS will increase these difficulties. This is an issue encountered in other parts of the group where senior professional staff use PCs to help with high value low volume business, but regard data input as a clerical task. Obviously IT education has a part to play here, but does not provide a complete answer. The methods used elsewhere include making bonuses depend partly on accurate data input, and on recruiting skilled back office staff to enter the data.'

X009 page 011.03 Mel,Tom,Colin Document 01/11/91

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