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Organisational context: Key factors for X

' ... Although very much the emphasis isn't on market share it's on the quality of the business that's available. ..Insurers have been caught out in the past trying to build up market share.'

X013 page 004.01 (tape 01.1.09) Gordan Notes/Trans/Tape 30/09/93

Social influence: Environment: Competition
Technical influence:


Recording
Story
Social influence
Technical influence

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