INDEX | ORGANISATION | TIME LINE | PEOPLE | STORY | RESEARCH METHOD | COMMENTARY | FINDINGS | HELP | BOTTOM

What affected the use of the system?: User attitudes

The difficulties of overcoming underwriter atttitudes, the view that training was not the only answer, and the possible steps to overcome these were discussed in '91 (00171). The Post Implementaton review highlighted that this problem was not really addressed (00647, 00107).

Social influence:
Organisation: Culture
Technical influence:

Commentary
Social influence
Technical influence

INDEX | ORGANISATION | TIME LINE | PEOPLE | STORY | RESEARCH METHOD | COMMENTARY | FINDINGS | HELP | TOP

© Clare Tagg 2000