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' ... we've got a very mixed blend of personalities in the team, you know we have 20 underwriters and some 10 servicing staff ranging from sort of school leaving to someone who's retiring at the end of March. From those who have been brought up on PCs to those that find it all a bit of an anathema. Having said that it's surprising who's got on with it well and who hasn't. I think perhaps some of the older ones are more determined to try and make it work. ... To actually get their stuff on to it and will persist, giving the GIS team some headaches in the meantime with the things they put in or the buttons they hit by mistake because they're not very dextrous on the keyboard ... and some of the youngsters have felt that ... they don't want to particularly do it because they think it's an admin. task and therefore why should I be doing it. I'm paid to underwrite, ... I'm quite surprised. ... the two oldest guys in the unit have both stoically sat there and gone ??? not always successfully and painfully slowly at times but they've been determined and they've stayed cheerful about it.'
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page 001.03 (tape 01.1.03) Jenny Notes/Tape 02/03/94
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© Clare Tagg 2000