'I think there are a number of other issues too: the control of the underwriters and their input because I can go out there now and find cases that have not been updated from July '93 which should have been a) updated and secondly renewed in '94 that are still sat there. Now that should never happen. A similar situation exists now as I was saying with the Q&A database for example on quotes. There the quotation reports are being passed to management but it is quite clear from those reports to anyone looking at them that underwriters have not been updating the record. For example if you've got a provisional acceptance date, inception date of 1 January '95 and the position is 'quote issued' or 'quote in progress' then by the 1 July '95 the position should be known whether you're on risk or not. In which case it should be shown as 'accepted'. But that isn't being picked up even now. So there's this quality issue.'X071 page 006.03 (tape 03.1.07) Keith Notes/Tape 20/01/95
Social influence: | Organisation: Commitment |
Technical influence: | System characteristics: Data |
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Social influence |
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Technical influence |
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© Clare Tagg 2000