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Phase II goes live (Apr 94 - Aug 94): Phase II installation bugs

' ... At the end of the day except for keep harrassing Sybase, which we did, there's almost exactly nothing I can do. I have no ability to be looking at what's happening low level in those boxes and I'd say that this network fileserver doesn't provide that sort of low level access and neither does Sybase. So at the end of the day I have a server, I have basically a program, a database server, running on this network platform and it stops running and that's end of story. ... That's all the information I can glean from it at all.

... when this happens we have one choice, we simply turn it off and turn it back on again. Which doesn't leave me with a lot of information or a lot of hope. ... They [Sybase] came across something similar in the past from another client and it sort of seemed to go away. Which ours did for a while. It's come back again, yesterday. ... But when it happened it was like in the space of four days it was nine crashes and then over again we're past it, it's not happening. It was fine for weeks and then it happened again today.'

X042 page 002.01 (tape 05.1.01) Matt Notes/Tape 14/06/94

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