'And I'm moving round now firmly in the belief the fact that America are being allowed to bring people in to do things goes against the whole grain of how it was set up with the underwriters responsible. And I've now said I think going forward, ... for a new programme the underwriter is responsible for putting the whole lot on and on renewals the underwriter is responsible for the programme and master and all the lower detail is done in Essex by the Services people, and I think going forward when they've got their resources sorted out in Essex, that new or renewal, the underwriter should do programme and master and all the rest is done in Essex.X055 page 002.04 (tape 02.1.02) Jenny Notes/Tape 24/08/94In fact speaking to Carol who's the Services manager she's got no objection to the principle. I think we're probably talking January before that will actually start because she's in the middle of sorting out departments and training people in the system. She needs to get them a bit further down the line before she's ready for that. ... '
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© Clare Tagg 2000