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Organisational context: Multinational Insurance

'The nature of the business is long term. It's not really something that changes every year, but we do lose accounts occasionally, by account I mean a client. ... The business is always renewed each year, so the ICI programme is renewed each year. It is the broker's responsibility to manage that renewal for the client.'

X013 page 005.01 (tape 01.2.01) Gordan Notes/Trans/Tape 30/09/93

Social influence: Organisation: Systems
Technical influence:


Recording
Story
Social influence
Technical influence

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