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After phase II (Aug 94 - Feb 95): Data audit

'Another aspect of the audit is that, is that we have to look at how underwriters perceive certain fields because a number of underwriters have been putting in different data as such. And an objective of the audit is perhaps improve the system, put in systems to check so that if the data is not correct, it isn't right, then it won't be able to get in. Another area of the audit is of training, identifying, training needs, helping out underwriters at the time and obviously producing a report up to the directors of X-Group.'

X058 page 002.01 (tape 02.2.02) Noah Notes/Tape 24/08/94

Social influence: Organisation: Systems
Technical influence: Process: Quality procedures


Recording
Story
Social influence
Technical influence

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