'{ ... OK with hindsight, if you'd been in charge of this department, all these underwriters, how would you have managed it differently so that 12 months into the system everybody had their data in properly?} I'd have had the system tested more, I believe it was released too early because of obviously pressures on someone to release it and it was released before it was adequately tested. ... Initially because in the audit all the problems arise with the initial phase because as you can imagine all the underwriters were obviously keen to go in to it, input all their information, get it all done immediately but because of all the problems everyone encountered the motivation just went. ... 'X058 page 003.03 (tape 03.1.04) Noah Notes/Tape 24/08/94
Social influence: | Individual: Responses |
Technical influence: | System characteristics: Data |
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Recording |
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Story |
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Social influence |
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Technical influence |
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© Clare Tagg 2000