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After phase II (Aug 94 - Feb 95): Future

' ... It's not formally expressed in a system strategy, but it's linked to where X think they're going by way of what the directors have said to me and by way of what's written down in operational plans, because the operational plan also has a view of where we're going - X 2000. There's been a profile X 2000 done, where X wants to be ... It's changed a lot. There's a new mandate now, the company's been relaunched into the market place and I'm pretty clear on what the IT needs to look like to support all of that. I really probably should write it all down, because it's still mainly in my head. ...

It's [IT] actually in many ways driving the things that the business does. The example I'd give of that is electronic trading, which is starting to have an impact. There's a school of sceptics around which says that that will never happen in commercial insurance, but we're about to see a relaunch of an electronic placing system in the London market. It's the first one that's ever been done on PCs. The last time it was all mainframe based. It relies on brokers taking it seriously and using it, putting the risks on there in the first place, and I know from contacts I've got with all the brokers that they are all taking it very seriously and developing their systems to cope with it. That will have a profound impact on the way that X does business, so in that sense the IT will be driving things, because it's IT that's allowing it to happen.

But, on the other hand, you've still got it in a supportive role, where.. These days the demand for information is just..I don't know what do people do with some of it? You've got clients and captives and reinsurers just wanting reams and reams of information, risk profiling, claims, and that's where it's supporting. But then again there's an expectation, because the people in those companies think that, if you've got good IT systems, you should be able to deliver, and you should really.'

X081 page 007.01a (tape 04.1.02) Gordan Notes/Tape 17/02/95

Social influence: Organisation: Strategy
Technical influence: Tasks: IS/IT strategy


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