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What affected the use of the system?: System problems

There was a difference in reaction to the phase II bugs between the underwriters in London and those in Holland with Holland causing GIS far less grief (00572) and generally being more satisfied with the system (00616, 01014). Although they didn't have the same Sybase crashes that London suffered, they used the system more than London and maybe got a slower resolution of bugs because they didn't shout as loudly (00572).

Social influence:
Organisation: Culture
Technical influence:

Commentary
Social influence
Technical influence

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© Clare Tagg 2000