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Post implementation review: Report's findings

'GIS has clearly had significant difficulties with resourcing key roles on version two of Multinational, and this had led to serious problems. Nonetheless the scale of the difficulties should not be overstated. ...

The use of an outside IT provider to do whole sections of work would certainly give clearer accountability and project management and should not leave long term resourcing gaps. On the other hand the relationship would be more clearly contractual, making it difficult to take such a flexible prototyoing approach and to grow the functionality in the way that was done on version one. Software houses and consultancies would also move around staff in more or less the way GIS do. Experience in GIS and elsewhere shows that it is ultimately detrimental to good staff development and retention to hold them in fixed positions for long periods. ...

These external options, and comparisons with a more formal internal approach in X-Group, were discussed with the previous IT Manager during progress reviews of the current exercise. His conclusion then was that X should continue to draw on GIS for its main IT resource.'

X056A page 028.01 Colin Document 16/08/94

Social influence: Organisation: Resource issues
Technical influence: IT environment: IT organisation


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Social influence
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