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Phase I (Sep 92 - Jun 93): Delivered functionality

'The manager of ... the Multinational services unit, is a woman by the name of Lucy. ... they came up with all kinds of things since the system has gone live. The system doesn't do this, the system doesn't do that and it was very frustrating because Lucy was involved in all of the design workshops ...

We put quite a bit of work into sorting out the things that she's raised and most of them weren't anything to do with the system. What they had with the old ... PC system ... They could do things like produce a fax note directly from the system, when it got to renewal they faxed every territory saying what has been the claims experience on this particular programme? ... They would get that automatically from the system, well we didn't have that when the system went live, mainly because nobody had ever mentioned it to us. ... there were about ten things like that and we've done them all, they are all in the system now, there're all little ... and I think they're a lot happier now, but I still think there are a few things like that that we haven't done so they still have to rely on the ... Q & A software for various things. They would like everything to be on the new system, and it can be, but not right now. ... '

X022 page 017.01 (tape 02.1.06) Gordan Notes/Trans/Tape 27/01/94

Social influence: Organisation: Systems
Technical influence: Tasks: Requirements definition


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