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Use of phase I (Jul 93 - Mar 94): Phase I system problems

' ... we decided in January with it running ... six months, that we'd have a workshop. ... People could throw sponges at GIS basically ??? and so we invited them and I said I want to make it sort of fairly light hearted and the invitation was literally like that. ... there's been a lot of blood, sweat and tears on this thing but we've got a resident IT person, ... Keith, he was an underwriter and he's been seconded to Gordan's team ... since the start of the project and he is here in the City of London ... and he will drop anything anytime and just go and help people. Whilst he's involved on the future design, ??? going forward he's also our Mr Fixit if you like. ... Soother, calmer. ... and he has to have the patience of Job because people..it's Keith's system or words to that effect. It's not working Keith it's your system what's wrong with it.'

X036 page 001.04 (tape 01.1.04) Jenny Notes/Tape 02/03/94

Social influence: Team: Composition
Technical influence: System characteristics: Reliability & robustness


Recording
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Social influence
Technical influence

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