INDEX | ORGANISATION | TIME LINE | PEOPLE | STORY | RESEARCH METHOD | COMMENTARY | FINDINGS | HELP | BOTTOM

What affected the use of the system?: Attitudes to change

One of the problems with phase II was that they made minor changes which affected how the system was used. Some of these were agreed with the users but some were unintentional and these seemed to have increased dissatisfaction out of proportion to the error (01049, 00075, 00929)

Social influence:
Technical influence:
System characteristics: Usability

Commentary
Social influence
Technical influence

INDEX | ORGANISATION | TIME LINE | PEOPLE | STORY | RESEARCH METHOD | COMMENTARY | FINDINGS | HELP | TOP

© Clare Tagg 2000