In contrast with phase I there was agreement that phase II suffered from a large number of problems when it went live (00521, 00824). Some of these were general support queries or enhancement requests but nevetheless in the first three months 100 bugs were reported (00606, 00525). Many of the problems were relatively minor (00747, 00620) but the situation was aggravated by the number of bugs and because bugs re-emerged that had already been fixed in phase I (00824, 00606, 00835). It was also obvious that some bugs were due to carelessness (01051, 01054) and there were still serious bugs emerging nine months after phase II had gone live (00825). Once again there were some problems with Sybase and although these eventually led to the migration to Unix I do not think they were the cause of many of the reported problems (00583, 00575, 00734).
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© Clare Tagg 2000