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Use of phase I (Jul 93 - Mar 94): Use of phase I by Services

' ... We're probably the people who have to use it, by far the most. ... we are responsible purely for servicing the needs of Multinational in the City ... it is our job to use the information that the underwriters pass down to us to input on to the new system to send out instructions world-wide and to use the data we input into the system to produce reports, to produce all sorts of other documents, to send out ??? renewals, retrieve information ??? everything that we do is totally dependent on the system.

You can think of it, it is our job to keep the Multinational database up to date. ... and at the end of the day we have to produce documents which end up in our Accounting department who process premiums and reinsurance information.

... they [the underwriters] are responsible for inputting all new programme information, for new programmes we are responsible only for producing the documents at the end of it, ...

[For renewals] we are responsible for providing the underwriter with the information that he needs in terms of ??? premiums and claims so they can review the case and actually come up with new terms ??? and then after that we won't hear any more about the case until the renewal has been agreed by the underwriter and they send down instructions for us to process their instructions. There again they should notify us when the account has been renewed normally by electronic mail again or by phone nothing direct in the system. We can at any point look up the records ??? and tell where they've got up to ??? but until the files arrive with our instruction forms that is usually our first indication that we need to do our part of the renewal process.'

X040 page 001.01 (tape 01.1.01) Lucy Notes/Tape 09/06/94

Social influence: Organisation: Systems
Technical influence:


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