INDEX | ORGANISATION | TIME LINE | PEOPLE | STORY | RESEARCH METHOD | COMMENTARY | FINDINGS | HELP | BOTTOM
One of the main differences between the installation of phase I and phase II was that in phase II there was an operational system being used by many people in five different physical locations. Indeed one of the reasons for going ahead with the phase II installation, despite the users' doubts, was because Gordan was in America at the time and so could sort out any problems (01059). They had also already developed a utility for automatically updating the client (00338). So what went wrong? Firstly they do not appear to have regarded it as a major upgrade (00344, 00114), perhaps because Gordan did not recognise the size of the rewrite. Secondly phase II was promoted as a 'super-duper' new version (00916) so that relatively minor problems, which would have been tolerated by the users in version I, had a significant impact (00706, 00643). Thirdly timing was such that delaying the installation as the users wished would have added at least a month to the delivery date because of Easter (00605). Finally there were data conversion problems as discussed separately.
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Commentary
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Social influence
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Technical influence
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INDEX | ORGANISATION | TIME LINE | PEOPLE | STORY | RESEARCH METHOD | COMMENTARY | FINDINGS | HELP | TOP
© Clare Tagg 2000