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Use of phase I (Jul 93 - Mar 94): Phase I conversion

'I think, you know going back, if the Q&A data, if people had been more keen on making sure that the Q&A data was good, and I think a lot of that was down to ??? management time at the time wasn't focussed on those sort of areas. ... [Q&A] it was used for ??? like reinsurance details but often you knew that the data was old so you'd have to go and look at it manually. But it wasn't used to the extent this will be used. And I think it just goes back to what I was saying earlier, it wasn't flavour of the month, that side of the business. The business was still the going out and developing our reputation, the system is backroom. And the management ... at the time, I won't say they weren't bothered but it wasn't the area they focussed on. And if your manager's not taking an interest and ... pushing you along, why should you? ... Boxes were missed out, things weren't done, any old thing was sometimes dumped in, sometimes that was just a lack of understanding, you know what should be there, what it's used for.

... It's just such a shame, because if people had taken a bit more time, you know an extra half hour here and there over the last four years on each case, now it would be so much easier. Despite the fact the system has been slow and it's had the Sybase crashes, it would still have been easier because you'd have known whatever was on there, was ok, ... '

X036 page 002.08 (tape 02.1.04) Jenny Notes/Tape 02/03/94

Social influence: Organisation: Culture
Technical influence: IT environment: Existing systems


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Social influence
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