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Use of phase I (Jul 93 - Mar 94): Use of phase I by Services

'Because of our backlog as well, and the fact we were still working through cases on the Q&A database. For a long, long while, the vast majority of the work we were dealing with, even after the new system had gone live, we were still using the old system. Where in an ideal world you want to test a new system immediately, because of priorities of work I was having to deal with things in the right order, it meant that we were still stuck with having to get rid of the old stuff first, before we could move on and use the new system.

... It's not just data errors, initially we had problems with the original version I because of the complicated way it ended up being programmed to go around the houses to make sure that everyone's needs were catered for, meant that it was really slow. We're talking upwards of 30 seconds, before you move from one screen to another, you're talking about a dozen screens per process, and in some cases we've got over a hundred policies per programme, when it came to processing a renewal from a very large client, ... we're talking over 100 records per programme and that's for an individual class of business. We're talking about an awful long time to sit down and process one case, which of course slows us down even further so that the backlog is growing all the time. Certain cases have been put on the back shelf while technical problems are sorted out.'

X040 page 003.05 (tape 02.1.06) Lucy Notes/Tape 09/06/94

Social influence: Organisation: Systems
Technical influence: System characteristics: Performance


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