The impact of the review of phase II seems to have been positive. It 'focused the venom' (00749) and was used by X to bring the resourcing problems to the attention of the Directors (00920, 00665). The Directors did not respond by finding scapegoats but used it as a way forward (00720) and eventually addressed the reports recommendations with the appointment of Jane and Colin in project manager roles, the promotion of Gordan giving him budget authority, the establishment of a steering committee and the secondment of Neville.
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Process: Quality procedures |
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Commentary |
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Social influence |
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Technical influence |
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© Clare Tagg 2000