'It is generally agreed in X that the new system is needed and has good potential. After twelve months it has still not provided full benefits, mostly because the data is not yet sufficiently complete to use, but also because of continuing technical difficulties.X056A page 025.02 Colin Document 16/08/94The system is intended to provide ready access to management information for underwriting management and higher management in X. ...
It should in theory provide much of the reinsurance returns, although it can not yet give reinsurance information because only one location per country is currently held. ...
X's clients were promised claims reports form the system a year ago - a year's worth rather than the complete history which the clients would like but which will not be loaded. These reports still can not be provided.
Martha has joined the New York office from AIG and says the new system is better than Zurich's and Cigna's, and compares well with AIG's. AIG's data is not always accurate, incidently, but the system is marketed well.
The new system is also expected to be more helpful for extracting information than the systems on the UK mainframe, once the Q+E enquiry tool had been set up.
More processes need to be automated - eg faxes, PIFs, trawls - before full benefits will flow through.
A key point is that it must be explained to the underwriters, who have to do much of the input, how they will use the new system in their jobs and how it will help them. This had not been made clear. '
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© Clare Tagg 2000