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Phase II goes live (Apr 94 - Aug 94): Installation of phase II

'Things that had worked on version I didn't work on version II. They'd changed the order of some of the things on version II without asking or telling anybody. They'd restricted access to some of the information. All sorts of things that they'd just done off their own backs. Which whereas if I'd been fulltime like David was, maybe that would have helped a little bit, there would have been more consultation.

... when we were first ringing up with problems on version II, they got very defensive, especially Stuart. It was almost as if we were criticising personally an individual's work. And it couldn't possibly be wrong. Which didn't do much for our ???. I think, you know, having held the workshops and whatever and said it would all be fine, and I kept stressing that it had to be a good PR launch, ... it was catatrosphic in compared to version I. Bear in mind we've got some cynics out there who are only too happy to ... rubbish it anyway.'

X055 page 001.08c (tape 01.2.01c) Jenny Notes/Tape 24/08/94

Social influence: Individual: Responses
Technical influence: System characteristics: Usability


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