'And since when it's been suggested that we should have some training sessions which were part of what the report was saying and verbally before that. And I was asked to pull together what I thought we needed, which I've done. And one of the main points was I need Neville and possibly the head office underwriting manager, Paul, to get the underwriters together, get Services together and explain to them that there's no point whatsoever in having a database if there's no accuracy because you can't report off it, you can't do this and you can't do that.X071 page 007.02 (tape 03.1.09) Keith Notes/Tape 20/01/95Despite that being October/November we eventually had the meeting last week. It was a 5 minute meeting and I actually asked two people when they came out what they thought of it. The importance put on data accuracy and the sort of answer I got, which obviously isn't verbatim, was, well not a lot. Because it was a long..we did the audit in August, it can't be very important can it? ... Holland have been cleaning up their data and doing all those sort of things, we have actually done nothing to correct it and the training sessions will start week after next. ... and there have been some changes to the database to try and stop some of the problems. And what we suggested at the time of the audit was that there should be a further audit of the cases that have been changed so that we can see whether the underwriters are in fact doing the changes that they should be doing. And I think that is crucial. ... In a sense it's been running too long and yes underwriters have this attitude [are not sold on the notion that the data has got to be online].'
Social influence: | Organisation: Commitment |
Technical influence: | Tasks: Training |
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Social influence |
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Technical influence |
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© Clare Tagg 2000