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After phase II (Aug 94 - Feb 95): Post audit data quality

' ... we've got to include the fact that people here and to a degree in the States, have got an awful lot of baggage of the history and they won't forget it. Whereas someone new coming in might get all the benefits, those who have had to struggle all the way through, it has been a struggle, they're not going to forget, and it's always going to be a bit of a bind which is why we were adamant that version II had to be a success and it turned out to be even worse than version I. People accepted version I, it was a big new system going in and it was going to have teething problems but when version II was like a bomb it just compounded the issue. ...

I mean you'll probably hear from Jane that there aren't many, small bits and pieces. But I think what we're saying it basically it stopped any further development or the enhancements. A lot of the things that were supposed to be in version II, weren't. And we're just so..we've just lost all this time, you know I think we've been put back 9-10 months. That's probably it now. ...

I think in the past we've been too..Neville said one thing the directors have been simplistic and naive up till now, they just think that they can pull off the cuff deadlines without knowing anything about it without having done any research into it you know that you've got to be more realistic. But I think that it would be very interesting to come back again in about three months time, I think we'll be that much further forward. ... '

X072 page 001.05 (tape 03.1.03) Jenny Notes/Tape 20/01/95

Social influence: Organisation: Culture
Technical influence: System characteristics: Data


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