'Keith looked at the system shortly before it was due to go live and came up with 25 or so obvious problems with quotes, programmes, and policies, and documented and passed them to GIS. He was concerned at the likely spate of problems and the underwriters' reaction to them if version two were launched in this condition, especially as the live system (version one) was working adequately, albeit slowly.X056A page 011.03 Colin Document 16/08/94Jenny therefore suggested to GIS that the implementation should be postponed further, to enable a solid week or so of testing. In fact all of the errors identified by Keith had already been found by GIS during system test, and fixed or noted. This gave Stuart a degree of confidence to proceed. A lot of preparation work had gone into the switch over to version two and a postponement would in practice mean a delay of at least a month. This seemed out of proportion to the known scale of the problems, and was likely to be unacceptable to X management.
Stuart went through the reasoning with Kevin, who agreed the launch should go ahead. They discussed the question with Gordan, who was in the US to help with the implementation. He agreed. They then spoke to Jenny and explained that in their view the implementation should proceed.'
Social influence: | |
Technical influence: | Tasks: Installation of system |
![]() |
Recording |
![]() |
![]() |
Story |
![]() |
Social influence | ||
![]() |
Technical influence |
![]() |
© Clare Tagg 2000