'In some ways the other team have almost done better because by not switching it on they have got away without any of the gremlins which is a little bit unfair that my team have had to. Having said that the down side is they have got five months in which to put on a year's programmes and they've got some corkers over there. They've got some real big complicated, in volume as much as anything, which have almost got to be looked at to see how we deal with them ...X036 page 003.13 (tape 03.1.01a) Jenny Notes/Tape 02/03/94for instance we write McDonalds, which is our biggest client, they are in oodles of countries, they have a very simple policy actually in structure very wide wording but the theory is that for every local policy issued in which ever country you have a local policy on the system and they tie in by policy number. Now McDonalds in France for instance have something like seven hundred local policies and when you think they're probably in something like 25-30 countries that we write for, you gradually get the size of the picture.
Now you then have to sit back and think well am I going to get any more information by putting all those on or should we look at it in a different way, we still obviously use the system but for instance we have say one local policy for France with one dedicated policy number and when we download claims they all go into the right one, you see if you have a central one or whatever. Do we cut the cake differently because the cost effect of putting on all those local policies what benefit you might get out of them could be absurdly out of proportion'
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© Clare Tagg 2000