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' ... I'm going to have an IT steering group meeting in London tomorrow and I have to ... summarize the true position, so I have to speak to people before I go today ... we also have a large number of enhancements that have been requested. I think that's a result of people are really now hammering the system seriously, it's a live..a proper operational system now that they depend on ... there have actually been 160 issues in the 2 months ... I mean the way that, the way that we tried to tackle it is anything that major comes up, just solve it immediately, ... and ... get back to them quickly, on all the issues keep them as informed as possible. We've had regular management meetings with them ... in the early days of version II, every week virtually ... that was with Essex and London ... Myself, Lucy, Jenny, Carol who is Lucy's boss, a few other people. We had Matt working down there for a week in Essex and we've now instituted a kind of a lower level meeting type thing where Matt and one of the programmers goes down has a meeting with the people actually doing the work in Lucy's team, I think Lucy sits in on that as well ... '
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page 001.03 (tape 01.1.03) Gordan Notes/Tape 14/06/94
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© Clare Tagg 2000