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'My existing head of department, soon to be replaced by another one, has not had that much involvement with the day to day working of the unit. ... But there are no other units here in Essex who do what we do. ... The other units here, the other commercial units here, for underwriting matters if there's a problem they don't understand, the next point of call would be supervisors, technical supervisors, who will deal with technical underwriting issues. For us it's the underwriters, the system skips a step if you like. ... In as much as ok my head of department has not become fully involved in what we do, ??? but to be able to understand why you need extra staff you need to tap it from every angle so City must also be bought into the picture to help explain why extra staffing is necessary. ... We've been making noises ever since the unit was set up. ??? agreeing to pay for all the extra staff sort of comes from X management. ... '
X040
page 005.01a (tape 03.1.01a) Lucy Notes/Tape 09/06/94
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© Clare Tagg 2000