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Organisational context: Existing Multinational computer systems

'So this lad ... wanted to start computerising things because he saw it as the way forward and he would also be able to control his account better and so on. He was an underwriter, yes, so he actually built up a program for the property side with Lotus 1-2-3 and introduced for the first time a form, ... basically it was something as simple as being able to produce off the computer a form to be faxed to the overseas territories saying we would like you to issue your policy for this cover, these limits and so on ... So this was the first attempt at setting it down as to what we wanted and being able then to produce data ... Only the underwriters ... [used the system], some used it more than others. ... it wasn't therefore complete ... .'

X071 page 001.02a (tape 01.2.01) Keith Notes/Tape 20/01/95

Social influence: Individual: Personality
Technical influence: IT environment: Existing systems


Recording
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Social influence
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