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Use of phase I (Jul 93 - Mar 94): Phase I system problems

' ... A lot of the time he [Keith] has to be reactive because he's still supposed to be helping..he's an extra member of the GIS team but you know at lunches or whatever, he'll sit and chat. He's always very positive if people ask him and he makes a point of dropping things even if it's inconvenient to him to make sure he goes and helps them straight away. Again just concentrated on the last six months in building up the PR side of it and trying to make people feel comfortable and positive about it. Because it had a bit of a rocky launch and because it's seen as a burden at the moment. We want people to use it. ... '

X036 page 002.03 (tape 01.2.07) Jenny Notes/Tape 02/03/94

Social influence: Individual: Responses
Technical influence:


Recording
Story
Social influence
Technical influence

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