' ... the underwiter has cases and the service staff have cases so therefore you build a rapport and if you tend to find, I haven't seen yet, a real clash you would move them, you would change it round because it's not good for either end. ... 'X036 page 002.13 (tape 02.2.01a) Jenny Notes/Tape 02/03/94
Social influence: | Individual: Informal networks |
Technical influence: |
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Recording |
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Story |
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Social influence |
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Technical influence |
© Clare Tagg 2000