INDEX | ORGANISATION | TIME LINE | PEOPLE | STORY | RESEARCH METHOD | COMMENTARY | FINDINGS | HELP | BOTTOM
Originally the idea was that the underwriters should input the full details of new cases because then they would understand the system, they knew all the details (00492) and this would give them ownership of the case on the system (00480). However with the continued data input problems, the use of additional data entry staff in America and the increase in Services, there was a move to underwriters only entering programme level information for new cases (00666). Some of the problems with this was that the files were kept in London and the new Services staff in Essex had little experience of the complexity of Multinational cases (00946, 00948).
 |
Commentary
|
 |
 |
Social influence
|
 |
|
Technical influence
|
|
INDEX | ORGANISATION | TIME LINE | PEOPLE | STORY | RESEARCH METHOD | COMMENTARY | FINDINGS | HELP | TOP
© Clare Tagg 2000