INDEX | ORGANISATION | TIME LINE | PEOPLE | STORY | RESEARCH METHOD | COMMENTARY | FINDINGS | HELP | BOTTOM
Development staff needed to understand the business as well as the users (00405) to gain their respect (00987). Moreover, a lack of understanding of the insurance business was probably the cause of the problems in data conversion in version I (00501, 00504).
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Commentary
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Social influence
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Technical influence
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INDEX | ORGANISATION | TIME LINE | PEOPLE | STORY | RESEARCH METHOD | COMMENTARY | FINDINGS | HELP | TOP
© Clare Tagg 2000