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Views of phase II: City underwriter view

'The implementation of version two was a public relations disaster with the underwriters. It had been a formidable job to get them to use version one fully, especially when the work required was on top of theur ordinary job. The workshops arranged by GIS with the business users in January had accepted that there had been problems with version one, and assured them that version two would be straightforward. The actual outcome served to undermine faith in the new system and its advocates. This problem with motivation and belief still continues.'

X056A page 014.03 Colin Document 16/08/94

Social influence: Organisation: Culture
Technical influence:


Recording
Story
Social influence
Technical influence

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© Clare Tagg 2000