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After phase II (Aug 94 - Feb 95): Post audit data quality

'I'm flitting around a bit, but the American side, was the other major concern if you remember. We went out to America in January and we got a complete new set of underwriters. All the old ones had been fired, so all the training that we'd done was redundant. We found that the stuff that they'd put in was useless, so we decided to wipe the slate clean and start again in America. We've got two very good underwriters who've joined, both very IT literate. We kind of picked up on them straight away and they've been here for the last two weeks being indoctrinated in the system, how to use it properly. A week on Sunday, Jane goes over with Jenny, and the two girls will be back by then and there will be formal training in New York, LA and Chicago for everybody. Proper training material has been produced and now there's a proper user manual and so on and so forth, and as part of that we've agreed dates with the business people out there, for getting all the cases on properly.'

X081 page 004.05 (tape 03.1.08) Gordan Notes/Tape 17/02/95

Social influence: Organisation: Change
Technical influence: Tasks: Training


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