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What affected the use of the system?: User attitudes

This picture of underwriters developing and using computer systems is at odds with the various indications that the underwriters did not believe in using computer systems (00494, 00171). Even Donald (who was regarded as one of the less enthusiastic underwriters concerning computerisation) said 'It is vogue to just moan about the computer and all the rest of it, but it's the easy thing to do, but most underwriters, I'd say, when it comes down to it will say that you've got to have one ...' (00696).

Social influence:
Organisation: Culture
Technical influence:

Commentary
Social influence
Technical influence

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© Clare Tagg 2000