'If I'm terribly blunt, one of the problems was still that management thought the tool was a good idea but failed to grasp the importance of accuracy in input and that every underwriter should be encouraged to use, insist it's used, and that we have reporting off it that is accurate and so on. So that for example there's one older underwriter here at the time who has since retired and he never did put his cases on, in fact there were two of them.'X071 page 002.02a (tape 01.2.03a) Keith Notes/Tape 20/01/95
Social influence: | Organisation: Commitment |
Technical influence: | IT environment: Existing systems |
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Recording |
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Story |
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Social influence |
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Technical influence |
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© Clare Tagg 2000