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After phase II (Aug 94 - Feb 95): Post audit data quality

'For each country, it's funny, there's a sequence of events. The LAN has to be in, the wide area network convention has to be in, the system has to be installed, people have to be trained, cases have to all go on, cases all have to be audited. So it's like a six step process. Preliminarily, we've agreed dates for all of those steps for each country. ... But of all the countries, in terms of achievement, America was the biggest worry, so having these two new women which seem to me to be very good. They'd been brought in through the multinational insurance people, but they are new and they're excellent. ...

Going around Europe, it's really funny, every country's completely different. The Germans will make it work just as well as the Dutch have, probably better in my view. They were just excellent, the questions they asked and the way they wanted to approach it. They were telling us how they wanted to approach it..I'm easily impressed..it's funny, because they're supposed to be really efficient. You think they really can't actually be that efficient, and they are, which really amuses me. The French, they looked at me, they were trying to make it work, they have the same faith in me.'

X081 page 004.05a (tape 03.1.08a) Gordan Notes/Tape 17/02/95

Social influence: Organisation: Culture
Technical influence: Process: Project management


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