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After phase II (Aug 94 - Feb 95): Organisational changes

' ... they've [X] now got..well just as an indication the finance director came in, there's a marketing director now and there's a gentleman managing the team. So grown isn't really the right word, ... because business wise if you look at the premium base it's not significantly bigger than when we first talked, I think they've just..they're more ser..I don't know what the right word is, I think they've proved themselves because they were a new company formed in 1991 and they were given two or three years to prove themselves and I think they've done that.

They've made a profit last year, they're in profit again this year and as a result of that they've been given the kind of green light to go ahead and develop the business. And they've decided to do that they'd better have the right management team in place, which they've done something about, and they're now looking at structure and that kind of thing and they've realised that IT is key to the whole thing. ... They would regard their core business as complex, large complex insurance. ... marine, it's the only thing that doesn't fit neatly into that category but it is quite complicated, marine insurance, there's quite a lot to it. ... '

X041 page 005.03 (tape 03.2.02) Gordan Notes/Tape 14/06/94

Social influence: Organisation: Change
Technical influence:


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Social influence
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