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What affected the functionality that was delivered?: Business user involvement

In the UK, Multinational Underwriting was all undertaken by about 25 underwriters based in London. The underwriters were organised under two account managers (Jenny was one of these). Each account manager looked after the multinational business from a group of brokers but individual underwriters specialised in property or casualty business. David, followed by Neville, was the manager of the Multinational Underwriting department (00010). So who should have been involved in the workshops?

Social influence:
Organisation: Structure
Technical influence:

Commentary
Social influence
Technical influence

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© Clare Tagg 2000