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What affected the functionality that was delivered?: Business user involvement

David and Keith were assigned full-time to the first phase of the development (00025). They were involved in all the design workshops (00256) and were involved in the design work that occurred both before (00938) and after the workshops (00264). Therefore they were both in a position to have a big influence on the project. Clearly David did (00936, 00563). As Keith was an underwriter, we might expect that he would put forward the underwriter perspective in design decisions but he was very atypical having much more of a management and systems background (00810, 00923).

Social influence:
Team: Composition
Technical influence:

Commentary
Social influence
Technical influence

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© Clare Tagg 2000