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What affected the reliability of the system?: Quality Assurance

An internal Quality Assurance post implementation review was completed for phase I and an external review for phase II. One of the findings of the phase I review was the need to appoint a team leader but this was not included in the management summary and no date was given for the implementation of the recommendation (00437, 00412). The absence of a project leader was one of the key findings of the phase II (00095, 00653).

Social influence:
Technical influence:
Process: Quality procedures

Commentary
Social influence
Technical influence

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© Clare Tagg 2000