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Phase II installation bugs: Handling of bugs

' ... as long as there's variety I'm not too bothered. That's one of the good things about support. It sounds like a very frustrating job but at least you speak to a lot of different people and spend time on a lot of different things. ... There's plenty of technical people around in the team and in the department. I must admit I do enjoy talking to people more than sitting down and grappling with code on my own. It is at times difficult to extract from people what they really mean and ... often you spend a long time talking round a very simple point. That's probably the fun bit I suppose. Is working out exactly what the problem is, once you know what the problem is, it's easy isn't it. Just a question of sorting it out there might be a few technical problems but I wouldn't say that was my favourite thing as such.'

X043 page 001.05 (tape 06.1.05) Alan Notes/Tape 14/06/94

Social influence: Individual: Personality
Technical influence: Tasks: Maintenance


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