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Multinational phase III: McDonalds captive

'It would be wrong for me to say there had been no problems with it. At first they sent them in on the 15th of the month rather than at the end of the month. They said they didn't have any claims, but we were convinced that somewhere in McDonalds there must have been a claim. They send the E-mail via a Hong Kong Post Office and sent it to the wrong people. It was those kinds of things more than anything else. Then they wanted this file in a certain format, because they had their own financial system that was being built and of course the system isn't on line yet, it's not ready, so they then said "Can we have it in a different format?" ... '

X060 page 002.04e (tape 01.2.05e) Gordan Notes/Tape 14/10/94

Social influence:
Technical influence: System characteristics: Reliability & robustness


Recording
Story
Social influence
Technical influence

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