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Use of phase I (Jul 93 - Mar 94): Phase I system problems

'Everyone was locked into this is going live on the 1st May or whatever it is and they had to move on and they did without it being tested. ... There were fundamental problems, basic problems simply because it hadn't been tested, it wasn't doing basic calculations, you know it was adding up all sorts of different currencies into one great big muddle, you know. It wasn't producing the reports in the right format, it would go out to the overseas offices giving them instructions on what we input. In fact the problems were so great, that in the end, our inputting team down in Essex, ... were told to stop using the system and revert back to using Q&A knowing that they then had to go and input that same data back in the system a bit later on. I mean that is a shambles when you get to that stage.' ...

X059 page 002.05 (tape 04.1.05) Donald Notes/Tape 24/08/94

Social influence:
Technical influence: System characteristics: Reliability & robustness


Recording
Story
Social influence
Technical influence

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