The view from the development team when I interviewed them three months after the system went live was that phase I was a good system (00289) and achieved a lot (00333). The Post Implementation Review of phase I commented on inadequate test plans (00424) but said the system stood up well in live running (00429).In contrast when I interviewed the users later on in the development they were all (underwriters and services) very negative about phase I. They complained about the system having errors and miscalculating data (00704, 00504) and about the system hanging and crashing (00463, 00464, 00678, 00502). It was reported that they reverted to the Q&A system because the problems were so bad (00700, 00328) but as Services continued to use the Q&A system for a year anyway I do not think the situation was so clear cut. Although some problems with Sybase, which caused the system to crash, were reported later on in phase I by the developers (00337), they do not appear to have viewed them as severe as the users reported.
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System characteristics: Reliability & robustness |
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Technical influence |
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© Clare Tagg 2000