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Organisational context: Multinational Insurance

' ... You get the opportunities to quote quite often, I think the amount of quotes that go through the system a week is only a handful. But I think it's mainly renewal business. The thing is, it's not necessarily just tinkering round the edges because multinational companies are becoming much more sophisticated in the way that they ... manage the risks, ... and when they do that kind of thing the demands placed on us as an insurer can become quite onerous. ... keeping your clients happy is one of the key things.'

X013 page 005.02 (tape 01.2.02) Gordan Notes/Trans/Tape 30/09/93

Social influence: Environment: Customers
Technical influence:


Recording
Story
Social influence
Technical influence

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