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After phase II (Aug 94 - Feb 95): Post audit data quality

'And I also think communication here is still not good enough. To give you an example, a note was issued presumably by each manager to their team, underwriting team to say that instead of reinsuring on the basis of the top risk only for any particular policy we would in future take maybe the first top four risks with the bigger blocks of business and reinsure them off separately to save cost, the re-insurance cost. And asked to it, it was pointed out in that note that the system currently doesn't deal with it but will do in the future. ... But no-one has actually told them precisely how they should do it. So they're left up in the air and the screens aren't there to do it with and consequently again you're left in this situation where the underwriter says I don't understand this and casts it to one side ... '

X071 page 007.04 (tape 03.2.01) Keith Notes/Tape 20/01/95

Social influence: Organisation: Systems
Technical influence: System characteristics: Data


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