Forming an Open Circle: Informal online learning at The open University

This was an independent study, undertaken 2024-5, within the open University to analyse the outputs in terms of performance, interaction and attitudes of attendees to one, or a series, of informal, online learning events.

Please note that any names contained in the interview and focus group transcripts are those of the researchers only. note also that potentially sensitive information has been replaced with 'XXX'.

Be aware that this is very much raw data and was supplemented by handwritten field notes which cannot be archived due to potential breaches of anonymity. Some of the transcribed data required interpretation due to some inaccuracies produced by the software.

Abstract

Whilst many organisations might offer training, this is often in the areas of compulsory or developmental training to facilitate adherence to compliance regulations, the law, or for promotional purposes. These learning interventions exist at the Open University in the UK, as does something a little different; a suite of informal, online social learning opportunities which aim to enhance motivation, broaden skills and provide an informal social online developmental space for employees. At the same time, these sessions, which are voluntary to attend, facilitate different topics and ways of thinking for attendees. This paper will provide the rationale for these learning opportunities and analyse primary research involving a range of means to ascertain attendee satisfaction and how these learning interventions can improve employee morale whilst raising skill levels and enhancing changes in how employees consider key workplace factors like employee relations, respect and understanding.